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May 2023 by Lisa D.
The fulfillment center is unbelievable. So incredibly smooth.. it really makes a difference when it is run efficiently. Marinda does an excellent job.. which is why we come back. Thank you.!!
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October 2022 by Theresa M.
Today October 12, 2022I was in the Murray Utah store today Thursday. I have shopped Nordstrom for 31 years since moving to Utah. I'm probably one of those gold or silver type of shoppers because I shop a lot at Nordstrom.Today I went to the baby department to get a new baby gift for my next-door neighbor. The young lady who helped me... This was around 1:30 in the afternoon... She was awesome! I spent around $94 on the gift.I asked her about gift wrapping she told me they could do it upstairs. I went upstairs it was around 2 o'clock... The young lady that was at the register/ long dark hair... Big brown eyes... wearing light colored jeans... White midriff t shirt above the belly - Khaki sweater. I asked her do you wrap for a baby gift? She said yes.I then asked her about the choices... She described vaguely two choices to me. Something with black and white dots and something else.I then asked asked her can I see the choices? She said 'no they are in the back'. And then I said well can you bring some slivers so that I can see - again she said ' they're in the back' . She was basically telling me they were in the back and she wasn't home back there to show me anything. If I couldn't take the description if she gave me then it is what it is.I said OK. 'I guess I'll have to go somewhere else to get the wrap and see what my choices are'. I was giving her the opportunity to help me be a satisfied customer. She stood there and looked at me with a dumb look on her face and I don't like to use the word down about anybody.It is now 3 o'clock I've been in the store for couple of hours really just debating whether or not to return the items and go somewhere else like Dillards. I really like the item that I bought for my neighbor and her new baby. Nordstrom offers gift wrapping. I should've been able to see a sliver from the two samples that she was trying to describe to me.I'm just really frustrated and sad. I have never ever been subject to this type of poor service in Nordstrom. If this young lady denies any part of my posting... She is a liar. And she should be fired.
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July 2022 by C C.
Does the store open at noon or 11? The door says noon this website says 11 very annoying. Furthermore, WWWWWWHHHHHYYYYYYY are all of the employees parked in the front row by the door? Shouldn't this be reserved for patrons?
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July 2022 by Rod S.
I've shopped Nordstrom for decades. I've been to the major stores in large markets and the all ones in Utah since they opened, including the ones that closed in Orem and Crossroads. For a number of years, this store suffered in comparison to downtown. That is no longer the case. I've been very happy shopping here. The original review says I don't shop Nordstrom much. Then I started thinking about that. It really has been integral to finding quality clothing in my lofe.As with all the stores, our dog is welcome, and the service is stellar. My wife was looking for some clothing items that just needed to be fit properly. She was thinking she would go online. I said this would be better. She ended up with slightly different sizes than she would have by going online.For clothing items I've previously purchased, I use Nordstrom's online with no issues. Otherwise, getting help in the store is the best
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June 2022 by Joann R.
I went into the mall today to look at cosmetics I was wandering through on my way to Sephora just passing through the Nordstrom beauty department. I saw a huddle of employees talking so I just looked at products not wanting to bug them when Brooklynn came out of I think their back room and asked if I had any questions and if I'd like to try anything. I told her I was on my way to Sephora and complimented her eyeliner she was so sweet and asked if I would like her to do some on me. I was so surprised I was like "umm yes please" she quickly sat me down and not only did my eyeliner but ended up doing pretty much a whole face. She is such a doll and went above and beyond. I really appreciated her time and how special she made me feel I will definitely shop at Nordstrom again because she gave me such great servic.
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March 2022 by Mei T.
I had the absolute best shopping experience at Nordstrom's in Murray. The sales associate, Clara, was especially sweet and generous! She introduced me to some of her favorite perfumes and gave me a wide variety of samples, some pre-made, and some custom-made.The sales associates in the men's department were nice too, but Clara definitely stood out!Nordstrom is currently price matching, so the discount off my Tiffany&Co Love was an unexpected bonus! I may have to return to buy more!Thank you Clara for providing exceptional service!
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March 2022 by Abigail D.
I've never had such amazing service when shopping for bras. Hannah was so helpful in listening to what I wanted for myself and suggesting what would fit best for me. She helped find something to fit almost immediately and had such a great demeanor the whole time. Would definitely recommend seeing her.
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March 2021 by Nicole J.
A beautiful Nordstrom. We came in for some quick purchases and found them very quickly since every department is so well organized. They had hand sanitizers all over the place. Bathrooms were nice. Watch out for the candy skewer in the kids department haha It because my nieces lunch!
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March 2021 by Sarah L.
When I first started shopping at Nordstrom, I HATED it. Most of the sales people wouldn't help me and I would have to ask for them to help me. Don't you want sales?After a couple years went by, I started to slowly shop at this location here and there. I never spent my time in there though. It was always a quick in and out. That was until I started working with the Beauty Stylist, Christine. Christine is so patient, kind, and I can tell she isn't just selling me stuff for commission. She's a Beauty Stylist for a reason. I actually love shopping with her and I feel so important went I do. She literally makes me feel like I'm a local celebrity. My most recent visit to see Christine was last week where she helped me find a birthday gift for my friend. She showed me items that were very similar to his style when I showed her pictures of him. I could tell she was taking her time and sincerely thinking of what my friend would like. I love that about her. I will continue to only work with Christine because she was kind enough to give me the time of day and work with me when others weren't willing to. Thank you Christine! You are amazing!
