-
January 2024 by Rawvegan Rawest
Poor costumer service! Have banked with them for over 20 years has changed hands etc. Service has dropped dramatically especially at the Murray area. I will be moving my records and my kids. Go were you are treated well.
-
December 2022 by Marie8 Peterson79
Talk about taken advantage of the elderly the female whom was supposed to be understanding of elderly not understanding how some technical things work instead she steels his rewards 150,000 points in exchange for 1,000 of his card now he is upset sad and probably closing his accounts with chartway she should be fired hopefully the bank manager will take action and fix everything fire her return his rewards first thing Friday morning
-
August 2022 by Dari Orton
Shawnee is absolutely the best!! She is smart, helpful, quick and so funny! Me and my family have been working with her for many years.
-
April 2022 by Daniela Martinin
I am a Chartway customer for one year now, so keep in mind this is a very sincere review about them. Chartway is the best! Amazing APR, great customer service and convenient locations. This specific branch is my favorite. Christian and Francisco are fantastic! In one year they were always there to help me with whatever I need. I would like to thank both Christian and Francisco for going far and beyond when it comes to its customers satisfaction. I highly recommend Chartway to all of my friends. This branch team rocks.
-
March 2022 by Juli Nunez
Lady who help me very rude! No manners and at the end she threw me the recipe! The bank wasn’t busy only one more client after me and there were two workers in there! Even if the bank were busy she needs better manners with the clients! I only went to pay a loan Give her my account and that was it! I didn’t even talked, it feel really weird that experience.
-
December 2021 by Azu Telemundo
It was a great experience to do my car loan with ChristianHe is so good in explaining everything and taking the time to helping me.He is really good and speaks Spanish ?I have been with this Credit Union for more than 18 years (it had another name at that time)
-
December 2021 by Juve Hernandez
Christian Valdez, Francisco Rivera and ALL the staff overall are amazing!They've helped me with my business accounts , several loans and education about credit management. For that, i am grateful.Than you guys.
-
July 2021 by Felipe Martinin
I definitely recommend Chartway! Those guys are amazing and I never felt so welcome in a financial institution in my whole life. Specially Christian, who attended me, he was very nice and supportive.After being rejected from some other Banks/Credit Union, they refinanced my car for an interest rate of 2.59%, much lower than I was expecting. The last place that I went before go to Chartway was Jordan CU, they offered a high interest rate of 15% and they didn’t look so interested in work with me.Now I’m very committed in develop a good relationship with them, and build a long term partnership!Don’t think twice, go to Chartway!
-
May 2021 by John Hubbard
Require you to play 20 questions every time you call them just to talk to someone about your account. They play with debit transactions holding them and stacking them the perfect way to charge the most amount of fees possible This is a huge credit card company that bought up .some small banks and credit unions, mine included and is out of state and horrible to deal with.
-
March 2021 by Ro Thompson
I have been a member for 16 years, and I have only the best experiences to report. A recent car loan was managed by the manager of my branch, and she took care of every detail to ensure I received the best rate and terms. As a member of a Federal Credit Union, each account holder has an integral part in the financial institution. Unlike a commercial bank, CHARTWAY exceeds every expectation with personal and professional attention.Thank you for having me!Ro Thompson
-
October 2020 by Rob Krantz
Excellent service
-
July 2020 by B McKeeth
This place until now has been amazing. During the pandemic, keeping my business open has been a nightmare. Today I deposited a decent sized check which was a total relief. I finally was able to complete a decent job and needed to get money in the bank so I can purchase what I need for upcoming jobs. Things have turned around and I finally have work to do. I’ve deposited probably a hundred similar checks in the last few years but today is the first time they wanted to put A SEVEN DAY HOLD on the funds. Thank you for adding another obstacle to an already unbearable time. Thanks for settling for a two day hold when I complained but my loyalty to you ended today and I will be going somewhere else soon.
-
February 2020 by ROBERT JOHNSON
Branch manager. He was very nice. Excellent location close to a popular grocery store .
-
November 2019 by Luv Dapowdr
Horrible bank!! Charged me 2% to cash a cashiers check from there own bank!
-
August 2019 by Dakota Bates
I wasn’t originally with Chartway Federal Credit Union, I joined TFCU before it was bought by Heritage West and then Chartway. I have stayed through all of the changes with hopes of the same service and dedication. But, after being a member for over a decade, I no longer trust my hard earned money to this institution. A recent event has shown their professionalism and lead me to start looking into other financial institutions. To explain the situation; I had fraudulent charges placed on my debit card. As if that isn’t a nightmare enough, it only got worse as I went through their processes to rectify the situation. I spent a few hours of my time on hold (ASA must be tremendous) when calling their customer service, I was transferred from person to person because a “specialist” needed to speak with me. They lost my forms at the branch, they finally found my forms and sent them into be processed. A week later I find out that they processed only half of them. I call again, placed on hold for ages and then told to refill out the forms with no answers at to what they did with the other ones. Asked to speak with a supervisor (who sounded even more clueless than the first individual) and sent me back to their customer services again. No empathy, or explanations. Finally I find out that only half of my forms were submitted. You may think I’m a disgruntled reviewer and I am; but for the love that I have for money— DON’T PUT TRUST OR YOUR HARD EARNED FUNDS INTO CHARTWAY FEDERAL CREDIT UNIONS CARE!
