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March 2025 by Linda Peck
I saw Liz Harris today and I can not express how wonderful she is and how much she was able to help me today with my hearing aids, she adjusted them for me based on my last hearing test. I had several questions regarding cochlear implants due to a recommendation from my audiologist.Liz answered each of my questions throughly. I was able to feel better informed about how they would benefit my hearing experience.
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August 2024 by Linda Vincent
Costco hearing aids are marginal at best. They push you towards the Reston hearing aid and while they do help they do not solve the hearing problem. The service at the Murray location is awful and if you need your aid turned up or down plan on at least a week waiting for an appointment. I've heard that the Sandy store is better and I'm going to try that but I've had it with Murray!
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July 2024 by K S
Hearing aids are great.
Murray Costco’s service is horrible. Go to the Sandy Costco. Sandy Costco’s service is great and they take the time to make sure aids are perfect and you understand features and use
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August 2023 by Shaun K.
Absolutely infuriating experience at the Murray Costco! I forked out $700 on various items, only to be treated like a second-class customer. Oh sure, it's Costco, so apparently I'm expected to have no expectations when it comes to customer service. No bags or boxes offered for my new purchases, just a "good luck" as I tried to juggle them into my car. And don't even get me started on the $700 worth of fresh goods they seemed to think could handle a roller coaster ride in my trunk. It's like they believe their "great deals" come with a side of humiliation and inconvenience. And let's not forget the inquisition I had to endure just to enter and leave the store. This isn't a shopping trip, it's a stress test. Unbelievable!
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July 2023 by Katrina M.
Andy in the customer tire service center is beyond amazing! I had a difficult issue to fix and he tackled it head on. He was quick and efficient. He wasn't sure if it would work but he was willing to try! The best costumer service I have had all year! Long story short his solution worked! Thank you Andy! Costco promote Andy immediately! What a great role model he is for the other employees!
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June 2023 by Amy H.
LONG TIME COSTCO CUSTOMER AND I WILL NEVER PURCHASE FROM COSTCO EVER AGAIN!! I ordered a fridge from Costco Online and two sets of their delivery people (from the company RXO Last Mile) did not finish installing my new fridge and did not haul away my old fridge. After several attempts, numerous phone calls and emails later and two more sets of delivery people, they finally hauled away my old fridge and finished installing my new fridge. But not without causing damage to my wood floors and two internal doors. I filed a damage claim and an RXO representative, Daniel, was sent out to my home to look at the damage. He was so unprofessional, attacking and defensive that I finally asked him to leave my home. As a single woman, I felt extremely unsafe with him. After several emails and phone calls went unanswered, I finally received a letter yesterday that they are denying my claim because the damage to my wood floor in my hallway (I've never mentioned anything about my hallway) was pre existing. And no mention about the damage to both doors.
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February 2023 by Haili E.
I like this place a lot but it's really unfortunate how short staffed they are. The lines to checkout are really long, and if you order food from the food court it take 30+ minutes even for something simple.
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October 2022 by Glynn D.
People say to me all the time- "Well, they're just doing the best they can!" At Costco Murray Pharmacy they're actually not. They will passive-Aggressively gaslight you & refuse you service when you object to their unethical, incompetent pharmacy practice. If you can, go anywhere else.
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October 2022 by Pam B.
Costco hearing department is the best. I knew I couldn't hear well, but put it off. Just got my aids today, helped by Liz. What a pro and made me feel at ease. Very knowledgeable and told me what I could expect. Opens a new world around me, not to mention lowering TV and asking people to repeat what they said. Think this will be a great improvement to my life. I'm over 65 aAnd glad I took plunge. Costco has the most current aids at a great price. Any issues you have Costco is everywhere to help you. As with all their products, top notch and great customer service. Glad I chose COSTCO.
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May 2022 by Harmony M.
Costco is a great place to explore and find great deals. If you are a large family or you are looking for large quantities of shelf stable products, this is the place for you. Since we are in Utah, Saturday are CRAZY! I would avoid Costco at all costs-co! Lol I recommend going on a week day on an off hour or going on Sunday. My favorite is the frozen food section and the shelf stable treats
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April 2022 by Jace C.
I was running late and had about a half hour of shopping to do. Costco was closing in 15 minutes. I totally expected the employees to have an attitude because I was there past closing. They were so accommodating and pleasant. I felt like family. This was a Costco that was a little out of my way, but it was worth a little drive to have people treat you so well.
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February 2022 by David J.
These guys are alright. Last couple of visits have been good. Not really a one star anymore.
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November 2021 by Bailee W.
Always have a great experience here! The lines can sometimes get pretty long (but what can you expect, Costco lines are always long), but the employees are awesome and helpful. I went in today to get an air fryer that was on sale and to my disappointment there were none left. I wandered back to the front and happened to see an employee with TWO of the air fryers I had wanted in a cart and set them to the side. I asked her if they were up for grabs, she checked with her manager and said I could have both if I wanted I did only want one, but she was very kind and her timing was certainly impeccable as I was about to walk out of the store and then saw her. Thanks Murray Costco, y'all are great!
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July 2021 by Kelly J.
It's Costco. Seriously, how can anyone give them less than five stars? If you do, you are likely the problem. Rarely is a company so absolutely efficient, competent and friendly. This Costco is all three. I love the value and everything Costco, including eating $1.99 pizza slices as I leave. Great company and great store.
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June 2021 by Kristopher C.
To preface this, we have a 2 year old and a 3 month old, and my wife was obviously carrying a diaper bag. Entering Costco at this location last night, we show our card as usual and walk in. About 50-100 ft in the door, one of the workers jogs over to my wife and says "just so you know, Costco reserves the right to search your bag before you leave". He then walks away. Great business idea to alienate your patrons and make them feel like you think they are going to steal from you.
