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March 2024 by Rachael Quinn
We live in a four story condominium community in downtown slc which housed an unsecured two level parking garage. Both levels of our garage had open access to foot traffic from all four sides. Theft, vandalism, break-ins, and homeless squatting had become a huge issue for us! Cottonwood Security and Ornamental Iron were fantastic in assisting us to secure our problematic garages. They quoted us the most affordable price of any company we contacted. The final result of our security bars is excellent! They took into consideration that this project needed to be aesthetically pleasing/match the building, and that the bars needed to fully secure an area that would be tested by the current challenges of downtown slc- they accomplished both! Zack and Bob were friendly, knowledgeable, and graciously accommodated the many concerns of our HOA board. We couldn’t be happier with the results! I would highly recommend this company as a quality solution if your downtown condominium/apartment community is looking to secure their property. A+ job and thank you!
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November 2023 by K Bauer
In 2011 we purchased a storm dorm for the front of our house. It's been a great door and wanted one for our back door. In 2022 we saw them at the home show and liked their Larson Hide-a-screen option for our back door. Fast forward to May 5, 2023. The screen was pulling out in the lower right corner. Emailed about our warranty and they said it was still covered under warranty but I would have to pay $80 for them to come out and reinstall the replacement screen. I had them come and replace it. On July 12th I reported to the company that the screen was pulling out again in the same lower right corner. No response. I followed up on August 30th and then again on September 10th when I finally received a response on September 11th. They came and took a closer look at the door and even took a few photos to share with Larson. The told me they would contact Larson to find a more permanent resolution and to reach out in a week if I did not hear from them. Well, again I followed up on September 21st and again on September 26th with no response. It wasn't until I reached out to Larson Doors directly that Cottonwood Security finally responded. Fast forward, Larson sent an entire window replacement to our home and Cottonwood offered to install it free of charge. Well, that didn't go well. I scheduled a day and time frame for them to come and guess who didn't show, Cottonwood Securities. I scheduled another day and time frame and AGAIN NO SHOW. I rarely write google reviews but this was one needed to be shared.
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February 2023 by Marc Umemoto
Bob seems like a nice person, but the work that they do is terrible. The first security door they installed wouldn't even close, and the installer seemed to think that would be okay. Instead of making a whole new door for the second attempt, they reused the window panel. This made it so the lock set would not fit properly. They blamed it on the lock set I supplied, but I supplied the exact same Wright Serenade lock set, but in black. I called Wright Products to make sure there were no other versions.They clearly made a mistake with their measurements, again. Now there is raw, rough steel showing. I'm sure it will rust. The installer had to hammer and bend the strike plate to fit. Not to professional. The installer also need to move the existing steel frame for some reason. Now there is a gap around the frame that they did not reseal, not to mention the shoddy touch up paint. I have included pictures of the shoddy work that was done. To make matters worse, I paid for the door in full before it was finally installed. My mistake. I thought Bob was an upstanding businessman, stupid me. I would not have Cottonwood Security do any other work, nor would I recommend them.
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July 2022 by Ryan Williams
Found my quote for two hand rails to be excessive. At first I didn't think anything of it, until I looked at prices of very similar if not the exact same handrails online for half the cost. Yes I know this doesn't include install, but this made me realize that the handrails in my home are just the basic handrails that all contractors throw in all new home builds (confirmed this after calling another railing company here in Utah and showed them what I have), so I thought how expensive could they really be? Note that I realized this AFTER Bob had given me the quote over phone and had scheduled to actually come out to my home to measure for the handrails. He measured, got everything he needed, etc. Then when I told him I wanted to first get a few more quotes before proceeding, he completely lost it and turned into a completely different person and became unbelievably rude. I found this to be EXTREMELY unprofessional. He acted like I put him out for having to drive to West Jordan and repeatedly told me "I told you the price over the phone". So basically he's not okay with coming to your home to look at the project unless you plan on paying him right there on the spot which is completely out of the norm for the building industry. With my basement finish project, I have had over a dozen contractors come out to quote jobs, and not a single one had that expectation or treated me like that. He had both mine and my wife's blood boiling after he stormed out of our home. And now I've called other railings companies here in Utah, and the first one I called came in at 40% cheaper for the exact same railings that I have now.
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March 2022 by Sheila R.
Got a custom door - exactly the way I wanted . They are a small local company and yes they are more expensive but worth it.The quality is top flight and the installation is fantastic. They take the time to do it right . Well worth the extra money . If your screen door is for security these guys should be your go to !
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December 2021 by Chris H.
The storm door we ordered for our home came out beautiful in the end. We did have a few hiccups along the way, otherwise the rating would be higher. Bob the salesman was honest upfront in telling us it would be 10-12 weeks to get our custom door. It took all of 12 weeks, then during the initial install it was discovered that he had measured where the door knob was incorrectly, so it took one additional week for that. And here is the hard part- the salesman asked us to pay for his mistake! I was surprised he asked, and I told him that was out of line. This is a major reason the rating is lower. My other chief issue was the challenge in communication with the company. I never once got someone on the phone when calling, and it took hours to a full day to receive a response by text. In the end the craftsmen (Jimmy in particular) really created a quality product.
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August 2021 by Kathy Withers
Extremely disappointed with the lack of professionalism and timeliness of these railings. After promising the install would be ready in 5-6 weeks, I began calling at 12 weeks. We continued to be ignored for 18 weeks! Eighteen weeks!! Then owner, Bob French, didn’t provide what we ordered, and he acted so miserably unprofessional that I kept thinking he must be a juvenile! He actually said to me, “Are you going to let this problem ruin your whole life?” Really? His installer, Skyler, is the only reason for ANY stars—he was great. I cannot endorse or recommend this company, and you would do well to go elsewhere.
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July 2021 by Kristy S.
We had three new steel porch support posts fabricated, powder paint coated and installed. Bob gave us a reasonable estimate and ensured we knew what to expect. Skylar did the demo on our old posts and installed the new ones and cleaned up. These guys were responsive and professional and the posts look great. We definitely recommend them.
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January 2021 by muhhammad schammaal
Absolutely unprofessional and overpriced. Owner Bob French has zero control, or authority over his workers. Bob has even been known to curse and yell at customers! (Read the other reviews here.) His employees are rude, and unwilling to work with you. Not to mention the unbelievable childish behavior. The likes of which I’ve never seen before! I did however, observe sloppy welds, and questionable workmanship on their doors and gates. There are many other iron gate and security companies in the salt lake valley that will treat you with respect, and professionalism. As well as actually give you a product worth the money! You will absolutely get a better deal per linear foot of fencing with other companies. If you’re in the market, I would recommend iron anvil, westernfenceco, carter welding, Rocky Mountain windows, or outback fencing. Thank you for reading, I hope I save you time and a headache with this review!
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January 2021 by A H
I have purchased 2 security doors on separate occasions , the second door I purchased was not right to begin with, when they installed it, the weather stripping at the bottom made the door stiff to open, I mentioned it to the installer, he said it would get better in time, eventually it came off completely. I called and talked to Bob , he wanted to charge me again to put more weather stripping . After calling Bob several times complaining , he finally came out himself to do the job. I noticed he was not able to get the weather stripping all the way on the door , he left about a foot of it hanging off the end, it wasn't long before the weather stripping was destroyed as well. HORRIBLE HORRIBLE COMPANY TO WORK WITH !!!
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March 2020 by Troy Y.
If you live in Tooele do not use this company. Terrible install and customer service.
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September 2019 by Roman Kuprov
Almost anyone would do same or better for cheaper.
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September 2019 by James W.
...update to earlier review, with another requested service... everything I said prior still holds, and I will tell anyone who listens the exact same thing... no changes to prior, just updating what I said before. I ordered a custom handrail going down 3 steps into my garage for safety, considering my wife's recent ankle surgery and attendant difficulty walking... Cottonwood was the only company I even bothered to call, based on my prior experiences with them... Bob's quote was beyond fair, the quality (as usual) was superlative, the personnel were friendly, professional and know what they are doing... no newby installers... total pros, all around. ...If you are in a hurry, or feel like you have to negotiate $$$ downward, look elsewhere and save your breath... They aren't the cheapest, I'm sure... but I don't want a cheap, wobbly handrail in my house that fills me with regrets every time I touch it... The rails and storm door they made for me earlier look as good, and are every bit as solid, as the day they were installed... I really believe that Cottonwood made my house a better place to live. Go cheap and fast if you must... and live with what you get. I just know that Cottonwood, Bob and his expert crew are not the fastest or the cheapest in town, but I can count on them to come thru for me every time. If you believe otherwise, do everybody a favor and move on... Even though I have exhausted all outside the house options my HOA allows for 'personalizing' my individual unit, I'm so impressed with their skills, that if I ever cook-up an idea for some future custom-built steel something-or-other to go in my backyard (where I'm more free of HOA restrictions), Bob and Cottonwood will be the one and only company I will even consider... others need not apply. I'm giving Cottonwood my unqualified endorsement for fair prices, amazing quality and solid, lifetime installation......
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August 2019 by Jason Walker
Had iron fencing installed by Cottonwood Security they did a fantastic job. Bob was down to earth and honest, went out of his way to keep us informed about the timing and cost of the project. Zach was extremely knowledgeable and diligent. He did his upmost to try to avoid the sprinkler system. Since my only second language is Japanese and not Spanish, it was nice to conduct business in English and have no linguistic barriers. I would wholeheartedly recommend Cottonwood Security. I was impressed and am confident in both their work and integrity.
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May 2019 by Amanda Talbot Rich
the railing on our front porch looks amazing. great team to work with. I will refer anyone I can. thanks for making our front porch look amazing!!
