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April 2024 by Troy Majoue
Poor quality furniture, overpriced, and bad customer service. I bought some chairs and a table here. Everything was delayed for months. The table got delayed so many months, I just kept the chairs and ordered another table from somewhere else. After a little over a year, the "leather" on one of the chairs was peeling off on one side. It appeared to be a defect. I called customer service and got an email to submit pictures, which I did. Then I got a cut and paste email reply saying the table (which I didn't order from them) looked like it had normal wear and tear and they would not replace or offer any credit for it or the chair. In other words, I'm not sure how much consideration was actually given to the obvious defect in the chair material. In any event, there are plenty of better furniture stores with better quality products and customer service. I recommend you go elsewhere.Update: I called their customer service again like the reply to this review said to. The representative simply reiterated that there was nothing they can do. So in addition to being a seller of overpriced and poor quality furniture, their response suggests they only pretend to want to help online even though they have no intention of doing so. Again, there are lots of better places to go than here.
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March 2024 by Taylor Edwards
NEVER GET THEIR CREDIT CARD WORST CUSTOMER EXPERIENCE OF YOUR ENTIRE LIFE. IMPOSSIBLE TO TALK TO A HUMAN. PROMISE YOU IT’S NOT WORTH IT
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February 2024 by Zachary Fujimoto
Rhonda is the absolute best. She recognized I was waiting to be helped and came all the way over from the register to see what I needed. She answered all of my questions and got my ordered placed. Thank you for your kindness, Rhonda!
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January 2024 by John Briggs
There are some things you just cannot find some place else. If you are looking for items for your kitchen and home, Crate & Barrel has a very comprehensive selection.It may be worth some time online to find the things you might want. Sometimes it won’t be at the store. Yet it is often nice to be able to walk through the store and get inspired bu what you see.We found a bookshelf at the store weLoved, and ordered it online. Delivery was pricey. After watching two people struggle I had to explain to the delivery people how to put the bookshelf together. Overall, I am happy.At the store, you might have to be a little patient to find the help you need. When you do find someone, they do a great job trying to help you. If you shop here, it’s not for the best price. You shop here for the quality and service.
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January 2024 by Kristin Labrum
The people helping me were great! Shout out to Svitlana who is new ; she so kind and patient as was the gentleman training/helping her.
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January 2024 by Brooke Lyman
Worst customer service we have ever experienced. We have had 4 pick up dates scheduled for 4 chairs that we ordered (and of course they only give you options about 2 weeks out that are all on weekdays between 8 and 3:30 to pick up items). Over the 4 pick up date options, we only received 1 of the 4 chairs. They don’t tell you why they don’t have things or when they will come in. And do not contact you to reschedule pickups either. Do not order from Crate and Barrel. You will never receive your items. We will be reporting this company to the better business bureau.
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January 2024 by Flor Finol
Looove the store, good attention, very organized and always( even if you are "just looking") find something you want and/or need?
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January 2024 by Komson Chanprapan
Love Crate & Barrel. Just walking there makes me happy. I love kitchenwares and drinkwares there. They look nice for the price tag. Some plates, if not white, are easily scratched though. Order online and pick up in store is (supposed to be) convenient but there are times when they ask you to come to pick one piece one day (they will hold your order for 7 days) then another one on a different day, which is annoying and time consuming to keep going to the store.
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January 2024 by Monte Webster
Why shop early for presents for your family when they won't allow a return after 30 days?! Stupid policy for Christmas time. We received a damaged item, and the store director in Fashion Place Mall would not let us return it.
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December 2023 by Ramiro Flores
The best furniture to furnish home, office, and studio! Quality kitchen items and appliances!
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December 2023 by Stephen Berry
Was in line and they decided they were too busy to help so they sent me to a different line to start over. That line was 10 people deep. zero customer service. Will never go back
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November 2023 by Elle M.
Minimalism and utility all in one place. Crate and Barrel is clean, organized, and has all the best items for cooking, baking and entertaining. Place an order online and the friendly and professional staff will bring it out to you curbside when you use the notification in the email confirmation to let them know you've arrived. I really can't say enough about the staff. They seem always delighted to be there and to help. Some even remember my name year over year, which I find astonishing.
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October 2023 by Hudson Hanson
The home goods and decorations here are super awesome. When I went there were tons of fall items on display. Lots of ceramics as well as the other home and kitchen classics. This seems like a good place to buy stuff to decorate your home. The store is huge too.
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August 2023 by Dnik
This is not the first time but the third time that I have came in this store and they have completely ignored me and helped others around! I came back again because I am shopping for a couch and table and it so happened that the ones I fell In love with were here at the store and wanted to come order in person and after walking around and making eye contact with SEVERAL sales associates hoping one of them would acknowledge me or the fact that I am looking at furniture I finally decided to walk away and say forget it! Despite loving the table , I REFUSE to shop somewhere that they do not even acknowledge you as a customer!!! This is the 3rd time at the location! Currently typing this in store!
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August 2023 by Quinn P.
SILVYE IS THE BEST. understood and did their best. found me the best possible results and sent me to a good storage bin store. deserves raises and praises.
