Lovesac offers a unique furniture experience focused on comfort and adaptability. Their Sacs and Sactionals are designed to be washable, changeable, and durable, allowing customers to invest in furniture that evolves with their needs. The store features innovative products like The World’s Most Adaptable Couch™ and StealthTech Sound + Charge, which integrates sound systems into the furniture. Customer service is highlighted in reviews, with staff described as kind, knowledgeable, and patient. Many customers appreciate the informative, non-pressured sales approach, making the purchasing process easier. However, some found the prices to be on the higher side, especially when comparing Lovesac couches to cheaper alternatives. Despite some concerns about fabric durability, customers felt the support from Lovesac staff helped address issues. Overall, Lovesac aims to provide a comfortable and lasting furniture solution while ensuring a positive shopping experience.
Heather showed immense knowledge and the patience of a saint while fielding questions from my wife and me. She's perfect for walking you through your first time there.
December 2024
The employees that work here are so kind and knowledgeable (and patient!). I made many phone calls and they were so helpful. I love these couches, and the customer service made the decision to finally purchase easy and more comfortable. Thank you for all your help, Todd & Amber! Can't wait to get my sactional!
November 2024
Really informative and non pressured. Non commissioned sale rep that spent nearly an hour with us. Couches and color options are great! Unfortunately just a little bit out of our personal price range.
