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November 2023 by VenusQueen
Disputing a charge on account and their claim support team is AWFUL. Condescending and unhelpful and I am out money because they are unable to do their job.
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November 2023 by Moises Hernandez
Every time I visit Mountain America Credit Union branch, everyone is very friendly and courteous and very helpful. And I especially appreciated Wendy and Sam who both gave me great service and were very professional. I really appreciate that and whenever I have had questions or concerns I have always been helped. Thank You Mountain America you have great people working for you
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September 2023 by Donna Kraft
I always have a great experience when I visit the Murray branch of MACU. Plesant employees and topnotch service.
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September 2023 by Mickey Brown
At leat 12 employees standing around and 1 wondow open. The man was getting frustrated and I totally understand why. Just chit chatting while this 85 + year old man looked like he was having a hard time even standing!!!
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August 2023 by Derick Rodgers
I’m really disappointed with Mountain America. This place is so crowded at all of their locations and it feels impossible to get quick and reliable service. Clearly they need to figure out how to properly service the amount of customers they have. I’ve never banked somewhere that has lines and wait times this bad. Seriously, I will likely be switching banks and would suggest you bank elsewhere as well.
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August 2023 by Mark Mattice
I went to use the ATM machine outside. It wouldn’t work ended up costing me about $1000 because I couldn’t get the cash to do a small business deal.
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July 2023 by Kevin Uriarte
Hannah was amazing in helping me increase my credit card limit. Her expertise and excellent customer service made the process smooth and effortless.
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July 2023 by Emily Spencer
The bank was very busy but the staff was quick to help everyone and very friendly!
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May 2023 by Jeff B Nelson
I would not recommend mountain America for any auto loan, they seem to only focus on a couple of negatives rather then seeing the positives!! So they offer a high rate even with decent credit.
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April 2023 by Dolla dolla bill Yall
Used to like this bank until they can't even fix their ATM deposit I been there 3 times and it's still broken who wants to wait in a huge line inside just to deposit?.. trust me this is not a bank you should be using find a better one!
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April 2023 by luxury obsession
David was pretty coo. Real professional, explained everything to me with patients, and professionalism.
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March 2023 by Hasly Mazo
Always trying to find something whatever they can to not help you that applies to accounts credit cards even loans haha how is this bank still in bussines? Go to America first they have better customer service and are always willing to help.
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February 2023 by Lover Boi
Came to the office at 1:30 they were super busy and then I wanted to open an account and one of the English speaking lady’s goes and tells me that everyone is super busy but she can try and an open an account but it will be half way through she doesn’t know if she would be able to finalize it. Because they do close at 2 but yet what happen to good customer service? I understand their busy but she didn’t seem like she wanted to help she suggested to open an account online and someone will reach out. This is my first time at this bank and my last time is sad that someone wants to open an account and can’t because she doesn’t want to do a lot. I’m sure not recommending this bank to anybody. If I can put 0 stars I would.
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December 2022 by Annette Woods
Very little time waiting in line. Transaction was made quickly. Employees were very friendly and personable.
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November 2022 by Nate Cottam
This branch is awesome. We worked with Ana to get my car refinanced, after being quoted over 10% in interest at another institution. We met with her on 2 occasions, and both times she was very knowledgeable and very kind through the whole process. I’ve been with Mountain America for my whole life, and I wouldn’t bank with anyone else. I will most definitely be a lifelong member.
