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December 2023 by Abigail C.
I got a dress hemmed for a special event and somehow they tore a hole in the front bodice. The manager was not there when I picked up the dress, but I was told they would reach out to me to offer me a refund for the services. I was never contacted and was never given a refund. This dress is very special to me and is no longer in production. They did offer to try and "hide" the hole by moving over a button, but I ultimately decided to take it home to try and fix it myself.
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September 2023 by Kat
At risk of sounding dramatic: beware of bringing in outside clothing for alterations at Nordstrom. And also, my garment was pretty badly botched at this location. I'm now left with only the option of chalking this up to a learning experience on my part, but, before this experience, I didn't really consider how much the consumer is on the hook for anything that could go wrong with an alterations service and end up with no recourse. I've brought a handful of clothing items into this Nordstrom location for alterations over the years (some turned out better than others), but I have never had an expensive garment rendered unusable (and honestly looking a bit hacked together) until now. Gabby did my alterations and we agreed that I wanted the shoulders taken in and a seam added down the back to slim the garment. When it was returned to me (a full 3 weeks later), the entire upper body/neck area was hacked together poorly, and now the neck hole has become so small that I cannot pull it on or off my head without an absolute struggle (as in, taking off my earrings and yanking it on/off -- goodbye to any lipstick or makeup that was on my face prior to the struggle). After it hung in my closet, unused, for a few weeks, and while it sunk in that my garment was essentially botched, I decided to take the garment back in and speak with the alterations manager, Roberto. He informed me that so much material had been taken off the garment by Gabby, with none left behind for flexibility, that even he wouldn't be able to fix it. The best that Nordstrom could do in this case was refund my alterations fee, which they did. In terms of recourse, that was about what I was expecting as a bare minimum really, but, lesson learned, and I won't be going back to this location for alterations or bringing outside merchandise in for alterations at any Nordstrom again.
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August 2023 by E G
Great, but slow!
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June 2023 by Daniel Donatus
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February 2023 by Joshua Thor Edson
This is me getting my first suit ever. I had no idea what I was doing but Philip was a pro. Patient and professional. That’s him behind me. Showed me what to look for and how everything would look when it was done. 5 stars for sure.
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January 2023 by Shikha Bhan
The tailors here are hit or miss. One of the male tailors really messed up a dress, however one of the women was able to fix it. Overpriced. Would not recommend.
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September 2022 by Jason Anderson
Very fast service. Call them if you’re in a pinch.My daughter needed her pants hemmed for Monday. I called on Saturday, they got me in, and the pants were done by noon on Sunday.
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December 2021 by Maggie May
I didn't write down his name, but someone in Nordstrom management should recognize the sweet young man who helped me find a pair of On sneakers for my husband. The mall was a zoo but he was patient, kind, personable, and helpful. Order #337322962 for reference when trying to see who rung me up ?
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December 2021 by Meg Wood
I didn't write down his name, but someone in Nordstrom management should recognize the sweet young man who helped me find a pair of On sneakers for my husband. The mall was a zoo but he was patient, kind, personable, and helpful. Order #337322962 for reference when trying to see who rung me up
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February 2021 by Magali Velasco
Beautiful store! I love their fashions! They have all the brands! Very relaxed atmosphere!!
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August 2020 by Diana Ochoa-Parker
The mall is very clean and had lots of stores to chose from. And great parking.
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June 2020 by Marian Allison Kidman
Do you have a pet friendly environment as well as other locations? I hope not!
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May 2020 by Jeff Kimbal
Friendly people good service
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February 2020 by Ronald Bugay
awesome place to shop! lots of selection to choose from!
