-
March 2023 by Google user
If anyone needs to get an IV infusion or anything DO NOT go through any company that has Option Care Health associated with it. They will tell you that you owe a certain amount and then afterwards charge you a lot more and there is nothing they will do about it or that you can do about it! Last year I needed to have two iron Infusions before I had some surgery done. I have been to Wasatch Infusion several times over the years for my iron Infusions and have never had to pay over $100 for them. Well Option Care Health bought Wasatch Infusion. Before I went in I was told before insurance it would be $165.58 per visit. The most I would have ever have had to pay. When I went for my first infusion the paperwork I signed said that it again would be $165.58 per infusion which was $139.32 for the Nurse charge and $26.26 for the actual infusion. After I had already had the infusions I was billed $139.32 for the Nurse fee and $183.81 for the iron infusion! That is $323.13 per infusion which is almost twice as much per visit then what I was told I had to pay! I tried calling to ask about it and was hung up on twice and the third phone call the lady I talked to couldn't explain to me why I was charged more then I was told, she then said she needed to talk to her supervisor and hung up on me. I tried going into the office and there was no one there I could talk to about it. They said they would email someone to talk to me about it and no one ever did. I tried emailing their billing and financial department about it and again nothing! Option Care Health is fraudulently lying to the customers and then over billing them! They should be shut down!
-
March 2023 by Nelisa Anderson
If anyone needs to get an IV infusion or anything DO NOT go through any company that has Option Care Health associated with it. They will tell you that you owe a certain amount and then afterwards charge you a lot more and there is nothing they will do about it or that you can do about it! Last year I needed to have two iron Infusions before I had some surgery done. I have been to Wasatch Infusion several times over the years for my iron Infusions and have never had to pay over $100 for them. Well Option Care Health bought Wasatch Infusion. Before I went in I was told before insurance it would be $165.58 per visit. The most I would have ever have had to pay. When I went for my first infusion the paperwork I signed said that it again would be $165.58 per infusion which was $139.32 for the Nurse charge and $26.26 for the actual infusion. After I had already had the infusions I was billed $139.32 for the Nurse fee and $183.81 for the iron infusion! That is $323.13 per infusion which is almost twice as much per visit then what I was told I had to pay! I tried calling to ask about it and was hung up on twice and the third phone call the lady I talked to couldn't explain to me why I was charged more then I was told, she then said she needed to talk to her supervisor and hung up on me. I tried going into the office and there was no one there I could talk to about it. They said they would email someone to talk to me about it and no one ever did. I tried emailing their billing and financial department about it and again nothing! Option Care Health is fraudulently lying to the customers and then over billing them! They should be shut down!
-
February 2023 by Brent Wright
I have been a patient here for probably a year and a Half. Love the staff. This place has changed my life. Hate to see Tomas go to a new location in American fork! Thank you for being such a great and friendly place!