PetSmart is the world's largest pet supply and services retailer, providing over 10,000 products for various pets, including dogs, cats, birds, fish, and small animals. Customers appreciate the wide selection of pet supplies and the convenience of online shopping with a quick pickup option. PetSmart also offers grooming, dog training, pet boarding, and adoption services at select locations. Many reviews highlight the excellent grooming services at PetSmart, particularly praising staff members like Stephen, Cassidy, and Tierza for their gentle and patient handling of anxious pets. Customers report that their dogs have received great care and look fantastic after grooming sessions. Additionally, the customer service is noted to be helpful, with one manager going above and beyond to assist a customer with an online order issue. Overall, PetSmart is recognized as a great place to find pet supplies and receive loving care for pets, with friendly staff dedicated to ensuring a positive experience.
We’ve had Cassidy and Tierza both give bath and haircut to my mister Mochi and both experiences have been awesome! they’re super good with my anxious little fella and he’s looked so handsome each time!
October 2025
I had a pretty frustrating experience with Petsmart and my online order. The manager here was very kind and patient with me and helped me very well! Petsmart’s system online isn’t user friendly and doesn’t work well- yet this manager went above and beyond to help! Great leadership and customer service skills!
September 2025
Much love, but pls make sure the ferrets arent lonely
