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December 2023 by Farrah Lloyd
Lovely variety of scents. The staff is always super involved and friendly. I’ve always received help and recommendations, the employees are very knowledgeable. Great deals from time to time.The Crunchy English Toffee candle is one of the most delicious scents on Earth, and it was tragic when my boyfriend dropped the one he had just bought for me. The candle was new, but the glass had cracked. The staff was super understanding and helpful in getting it exchanged for a usable one!!!
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January 2023 by Tesia Garcia
First and foremost i have never had a bad experience until today with the manager Brooke. She gave absolutely zero resolution today! I went online and submitted an order for 4 candles. Buy 2 get 2. When i arrived to pick up my order nothing was said to me except checking my id upon arrival. Mind you i received zero communication from the store. No confirmation number nothing. So anyways i go get my order and halfway home realized i had only received 3 candles. So i called the store and spoke with Brooke. She informed me that they didn't have one of the candles so they canceled the order and gave me 3 candles at a discount.... well that is not what the advertised deal was . Rather than wait for me to arrive and explain the situation she took it upon herself to cancel my order. And refund me for one candle at $13 smh. I asked for corp number and of course she didn't have that either. I took it upon myself to call customer service and guess what she did? She sent me my candle at zero cost and apologized for Brookes negligence and bad management. Thank you to knowledgeable people through the 800 number because without you i would never return to shop with you again... and Brooke please get some up training because you my dear are not helpful at all. And before i end this she rather argue with me than to solve the matter. She was more whiling to cancel the entire order and refund my money than give me what was being advertised . I wonder how many other customers she drives away ?
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January 2023 by Ruby Roses
Horrible customer service. And when i informed them i was not doing business at this location again i was told by one of the reps "okay thank you have a good day". In a sarcastic tone.
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January 2023 by Nathan H.
I love candles, it's really cool that Bath and Bodyworks has created their own store of just the white barn candle line. They periodically have really good sales.
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January 2022 by Megan Ulfich
Door greeter, Ione, was amazing! Knowledgeable and very friendly. Deserves a raise! Cashier was extremely rude and short with my mom and I. Poor customer service. Hope I never get her when I go back:/
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January 2021 by Ashley Overly
Love this location. I live in Utah County so I am not able to visit this store often (which is good for my wallet). Clean and well stocked. Helpful staff. The way they are handling the flow of customers during Covid is great too. Never overcrowded and you are not rushed.
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January 2020 by Gretzky
I asked about a candle that they carried, but couldn’t find. The store clerk was very informative and answered all my questions.
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January 2020 by Michelle Trapp
LOVE all the candles.
