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February 2024 by erin paul
Pleasantly surprised by the high-level of professionalism from the service department, and the knowledge of Dave V, whom was very courteous when he helped me.
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February 2024 by brett radcliff
Burt is a great advisor. Goes above and beyond very helpful. Thanks.
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February 2024 by Matt Merrell
I have brought my Tundra here a few times now for a known Tundra E85 fuel issue. They have fixed the issue a few times now and have never tried to unnecessarily charge me or up sell me unnecessary services. I really appreciate that kind of service and would highly recommended this Toyota Dealer.
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January 2024 by Krislynn R.
Worked with Tien and Alex today to get a new car. Never had such a smooth transaction. Great value, great service with zero hassle. I appreciate that they listened and addressed any concerns and met all our needs.
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December 2023 by Fatimatou Maiga
Craig from the service department was so rude to me when I called. He even hang out the phone on me when I was talking to him about one of my tire kits part which was missing after tire change.
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October 2023 by Jacqueline Fahnestock
Kayla at LarryH Miller Toyota in Murray was a big help in getting me the part I need for my car. Helpful friendly and kind. We need more people like her in the service industry. Thanks, Kayla!
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October 2023 by Jules Lopez
The parts are attendant was amazing. She was so helpful, went above and beyond she really took the time to understand my needs, and made me feel comfortable with the purchase, confirming I got all the right parts.
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October 2023 by Mr. C.
This is basically the summary of my last two visits. Once again horrible. I pulled into the empty bay and sat there while no one attempted to assist me. I then received a phone call while I was sitting there waiting in the bay from a lady asking me if I could reschedule my appointment! Are you joking?! Zero regard for the customers time in many different aspects. I hate, absolutely HATE, coming to LHM for service. I will never buy a vehicle here again solely due to its garbage service. I finally received a text that my vehicle was done. Upon arrival and once again I stood there in the service desk area while employees were on their cell phones and talking amongst each other. Not one of them asked if I needed help. I finally gave up and said, I'm sorry to interrupt you but who do I talk to to get my vehicle. The answer was a reluctant, well who are you working with? I could tell they didn't want to actually work and instead pass me off to whoever else was there. I used to think Karl Malone Toyota was trash but it looks like they're not alone. Absolutely terrible service department.
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September 2023 by Maddie Waltman
Brought my car in without an appointment because I thought I heard a funny noise. Wasn’t really expecting them to take a look at it right away, but within two hours I had a diagnosis for the problem and on top of that, they had all the parts needed to fix the problem before the end of the night. Had a great experience working with Donnie!Service: Auto brake repair
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September 2023 by Starrider Studios
Solid service, on time and budget friendly
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September 2023 by bob m.
Looks like they just forgot to mention that when I traded in my car , they couldn't pay the money they owed me back for a couple of weeks afterwards. They did mention it after the deal was done. Also I Ordered BLACK plates, when I came in to pick them up they were not black. And said here you go even tho I had ordered and paid for the black plates. ( they wanted me to take the arches Plates .) I told them , I wanted my money back and they , well hv to cut you a check, so now I'm waiting on that also. It took 4hours to buy my car , it only took a few minutes to choose. So if you're in a hurry forget it.
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August 2023 by Lindsay Hunt
Donnie M was very helpful in explaining and diagnosing the problem on my car! I appreciated his thoroughness and patience! Would highly recommend working with him!!
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August 2023 by Mark
Bert has a personality and he can work for anyone
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August 2023 by Jackie Hunt
Had a great experience at the Murray Toyota dealership. Donny M. went above and beyond the call of duty in helping us with the wheel issue on our Toyota! He was very patient with questions and scheduling issues. Five stars for him today!!
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August 2023 by Adam Slavens
I hate this place. I don’t think I’ve ever not had a problem but today was the last straw. Never coming back, y’all can keep my last packaged oil change.
