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“No bait and switch like other rental companies. What they said they were going to charge and what the final bill was, were the same, which is refreshing! Great customer service too. If you're considering a rental car company, pick these guys. They were awesome.”
“Great experience really great staff everyone I spoke with from start to finish and always answered all my questions till today trucks obviously are amazing brand new still have stickers on them will be definitely continuing Buisness with barko and probably will be getting a second truck soon for my fleet”
“Rented a jeep wrangler from Rugged Rental. Shuttle service to and from SLC airport was excellent everything about my experience was great they even provided me with a complementary cooler to use for my trip. I'd highly recommend them, and I'll use the again the next time I visit.”
“My experience with Box-n-Lock and it's manager, Tom, is nothing short of excellent.
The staff has always been very helpful in finding space that fits my needs.”
“Summit Fleet is such a great company to work with. I am really impressed by Summit Fleet Utah team especially Mike M. and Anna R. their commitment to going the extra mile for me and our company has been AMAZING!!!”
“I keep my extra things that I just don’t have room for yet at AAA Storage. The place is kept clean and a little hidden away which is security in itself. I’ve never ran into any type of rif raf there in over 2 years, so needless to say, I’m very pleased and feel secure in leaving my belongings stored here.”
“So impressed with enterprise. You definitely need to use enterprise for next rental. The courtesy pick up was so helpful. Rates were great. Service top tier. I cannot express how truly grateful I am for all their help. Thank you Dixon, Andrew, Brady, and the sweet girl who picked me up. Sorry I didn't get her name! Wasn't in salt lake city on please actually a family medical emergency and they were so helpful during a hard time. Thanks again for all your prayers and kind words. Exceptional customer service”
“We bought a semi from this dealership working with Bert Walters. Flew from Nebraska to Salt Lake and well worth the trip. Bert was awesome to work with and the equipment was as advertised. Solid up front experience and I would highly recommend to anyone looking for good equipment and great service.”
“I have to say, Maddy you are awesome! (and the other gentleman, sorry I suck with names) You all have been, thank you for your help! Thanks for putting up with us the past two weeks!”
“Affordable rental car was by far the easiest rental car agency out there. They were quick to pick up and drop off. They were the most affordable place to rent a car. They even called us more than once to make sure we had a ride to the location since we were flying in and rented from the state street location. The workers were so down to earth and nice. We had one little issue with the car too and they did a great job at resolving the issue. We will definitely be renting from them when we go to SLC! If you want to save a headache you should too.”
“I'm so sorry that I forgot your name, BUT front desk woman with the cool tattoo thing on her finger (looks like a ring tattoo) THANK YOU SO MUCH!! YOU ARE SO AWESOME!! If you see whom I am talking about, she will take care of you and all your UHaul needs!! Please, Mr. Manager, give this woman a raise!! Thank you again!! (I will edit as soon as I figure out your name!!)”
“All of the ladies at check-in were AMAZING!!! I have never been treated more respectfully by anyone. Stellar customer service. They have. They definitely earned some repeat customers. Thank you so much!”
“Renting here was very easy, fast, and the truck was clean and ready to go! The customer service was excellent and they even have storages for rent for last minute needs.”
“The service rep was kind and professional when he called the day before to make sure all was good to go and asked if I had any questions for my 7 am pickup. The uhaul was like brand new and clean. So easy to use on the app for pick up and drop off since office was closed. Easy to add more time since my move took longer than anticipated. Canyon Storage is a 10!! Affordable! Thank you”
“Upon pickup, the truck windows were still frosted. I looked for an ice scraper to clear them. When I did not find one, I went inside and asked if they had one. The gentleman working the counter apologized that there was not one in there, pulled one out of his personal truck, cleared the windows for me and sent me with his scraper. This is a great level of customer service!
This is also a great central location for downtown Salt Lake City. A very quick Uber trip from the airport.”
“They are an outstand team to work with. Highly recommend them the shop, back office and lease were easy to work with and a huge factor in my companies success in my first year!”
“I am so very grateful for U-Haul. Whether I am moving or helping someone else move. U-Haul is my first go to. With base rates for a box truck around $19.95 and then only $0.99 to $1.29 per mile. Makes it very affordable for bulk hauling of personal goods safely. Specially if you get the optional insurance. Which I always get.”
“A small family owned business that has been in business for many years. They do their best to move your load and make it on time, they also do cross dock and reworking. They are first come first serve”
“Yes! If you need a place to rent this is the place.. Great management,Great customer service, and just a great prices… The Manager is the Best part about it.. she helps she listens also Enforces the rules.. so don’t get mad is Rules!
Great job Ms Shaylee.. sorry if I butcher the name lol???”
“The day before heading out for a camping trip my personal truck had an issue. Enterprise Truck Rental helped me get a truck that could tow my trailer and saved our vacation. Lisa was very helpful and checked in with me to make sure the truck was working as planned. I would 100% use these guys if you need to rent a truck.”
“We had a mixed experience but there was great service recovery by the manager. We rented on a truck for a short local piano move. It was a very busy day and the manager signed us in. When we returned the truck 90 minutes later, the store was overwhelmingly busy so we returned it with a yard agent. He was among the most rude customer service people I have encountered. He did not speak to us, drove the truck away at a dangerous speed, and was rude when I asked if need to go to the desk because he did not confirm that he had checked us in.
When we received the receipt, he overbilled us on fees, mileage and gas, it was double the expected cause. Fortunately we had taken before and after photos gas gauge and odometer. I filed a complaint and sent photos. The manager Jeremy was immediately responsive and corrected the errors. He showed great service recovery. Hopefully he will address the individual employee who is not representative of U-Haul overall or that store based on our prior experience.”
“UPDATE: I am editing this due to owner involvement. The following day after the transaction, the owner did issue a refund to resolve the problem. We had already completed the refund through Uhaul, so we issued them the refund back. While I do not like that I was told there was nothing they can do originally, I do appreciate the owner just handling it to fix the problem. Because of this, I have changed my review. 4 stars, but would have been 5 if the worker at the time had taken a little extra time to resolve the issue or at least let me know they would work on it the following day.
ORIGINAL POST: Look at the ratings people. Rented a Uhaul and drove it 3 miles. They charged us $69 because it showed we did 50 something miles. I called and said I have photos, and what I was told by Utah (yes that is his name) was there was nothing they could do and I had to call Uhaul. Making mistakes is not an issue, but putting the problem solving solution back on the customer who didn't make the mistake is not cool. We called Uhaul, sent the photos and got a refund. We were told the store could have done this if I had photos....so apparently they just don't want to put the work in.
Look, you have to trust the people who work on your car with a high level of ethics that they will do what's right and not skimp corners. If they handle. Uhaul this way, can't imagine they do any better on your car. I am filing a complaint with Uhaul regarding this station and indicating that there may be some funny business going on since 50 something miles seemed to have appeared from no where. If you have to rent a Uhaul, triple check your stuff. Pictures of everything. If you are taking your car in for work.....I'd say be cautious.”
“This was a great experience: I'd already added my details online, so I just turned up and drove away - no problems at all, and the van was in great condition. It really makes moving home that much easier when renting and returning a van is this convenient. Thank you!”
“This was a great experience: I'd already added my details online, so I just turned up and drove away - no problems at all, and the van was in great condition. It really makes moving home that much easier when renting and returning a van is this convenient. Thank you!”
6AM - 7:30PM
135 E 11400 S, Sandy
Truck Rentals
“This location agreed to help me out of a jam. Riverton location sent me over. The sticking point was the person in Sandy telling Riverton they had a the equipment was gone before I could drive over. It kind of left the remaining employees and me in a pickle and I had to make two more stops at two more Penske's before I had what I needed. I nearly dropped the whole thing to start over at U-Haul.”
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“This location has a BRAND NEW STORAGE FACILITY! Plus they just rolled out 1 year price lock ? Guarantee!???️ They also have U-Boxes! They help walk you through the entire U-Box rental process ?”