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February 2025 by Jake Hess
I've been a customer for a few years. I got quick local help in the beginning. After that I get the runaround when I've tried calling.
I wasn't told about the new gate and code or how to operate it.
It took a long time, parked at the entrance in a loaded truck, playing phone tag with call center people before I got my new code. I wasn't told it closes automatically behind you. I thought possibly someone unknowingly locked me in. I had to figured out how it opens from inside and it's not obvious.
It's dry but not clean. Wind gets inside everywhere and it carries a huge amount of various powder and chemicals from the fence factory on the west side as well as dirt and concrete dust from loading cement trucks on the south side.
There's a gray layer of dirt and vinyl dust on my furniture, appliances, and electronic devices. It got into some rubbermaid storage tubs. I tried to cover everything with shipping blankets but it hasn't made much difference.
I've dealt with it because I'm poor with limited options. But I recently got a letter that they're raising the price. It's not a huge price hike to some people but it's surpassed my budget and willingness to gamble on my stuff getting ruined by the industrial pollution from every direction.
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August 2024 by Christie “Chris” Giles
Great security. Easy to rent online.
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June 2024 by Mike Jones
Great pricing! Easy, but secure access. Clean units...Will use the services for my next move!
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April 2024 by Sherry Alvarado
Had an issue with lost keys and I called Universal to get feedback on what my options were to open my units. The foreign person answering phone said he would have the owner call me back. 3 hours later I called and another foreign person answered phone and said it wasn’t their lock they couldn’t do anything. I told him that the first person knew that and, was going to reach out to management to see if they could take their latch off. -Why didn’t they call me back when they realized that they weren’t going to help, so I wasn’t still waiting. Definitely didn’t reflect the honest, helpful customer service that I have been accustomed to in Nephi, too bad they use foreigners to answer phones and not be reliable for the one throwing money their way.
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May 2022 by Kent
I like the storage units Universal Storage has in Nephi and they’re easy to access off the Main Street. The property manager is very helpful. She goes out of her way to communicate what’s available or going to be available. This helps you plan and know your possible options when dealing with the headaches of moving. The payment method is convenient and easy from the website. The larger units have doors on both ends and this helps with accessing your belongings.
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January 2022 by Robert Garfield
Too me kbradley was very helpful. l been with universal for4 years with no complaints thank you Robert
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August 2021 by Reese Davidson
Paid on unit and I get instant notification on my phone that payment was processed and then they tell me payment did not go through. Proceed to explain this to Carlos and then Gina they both hang up on me and tell me there is no supervisor or owner that can contact me.
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August 2020 by Brenda Bronson
I have been renting here since sept it has been great place clean and they have been awesome to answer any of my questions regarding payments or the insurance I would highly reccomend them
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January 2020 by bruce banks
rented for a long time never had any problems always helpful when contacted
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January 2020 by Brenda Johnson
I have been renting here since sept it has been great place clean and they have been awesome to answer any of my questions regarding payments or the insurance I would highly reccomend them
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November 2019 by Kellie Greenhalgh
This has been the best place to rent from. They are friendly and willing to work with you. The facility is secure and they prevent bugs and mice. Given there is always some that get through the prevention. Anytime I have had an issue, the problem has been resolved within the day. I would highly recommend using this facility. They are reasonably priced and in a good location.
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November 2019 by Savanah Wilson
Facility is clean and units are well maintained. Great security with individualized coded gate. Would recommend!
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November 2019 by Tim Holden
I’ve been using Universal Storage Nephi for several years, as well as other locations. I would recommend them to anyone. Under new management, and they are great!
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November 2019 by melaniemcpherson86
Friendly management, low rates, clean units, security gate, I highly recommend.
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November 2017 by Heber LeBaron
Got stuff stolen from my storage unit. Low prices though. Make sure you have a hefty lock. Storage unit company takes no liability.
