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June 2024 by Stephanie Luamanuvae
KIND OF A LONG REVIEW.. But a good one...I can't believe I haven't written a review before now.... I have been bringing my dogl Lilly Rose to day care for about 2 1/2 years. Almost daily. She goes crazy once we get off the freeway to wind down the frontage road. Once we're inside, she immediately greets everyone then runs to the door to go play in the back... She loves it!She's been groomed here twice and each time its wonderful. She's short haired so there is no cutting or shaving but she looks so pretty and white and always smells so good.There was a time (before Trina came to Coddled Critters) that I had some issues with management. Nothing terrible and its water under the bridge. Didn't change my mind about the care they give my Lilly girl.Trina and the staff now are on top of their game. You can tell how much they love the animals. They take such good care of my dog. The place is cleaner, smells better, seems more organized and the staff is so friendly.If you're contemplating putting your doggy in day care, or boarding, I highly suggest Coddled Critters. Stop by, take a look around, check out the kennels and talk with Trina. I'm sure you will be pleased. Their wonderful with the dogs! Their prices are comparable to other Dog Boarding facilities as well. Its a great place!Thank you Trina! Thank your staff as well. Happy Customer!
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June 2024 by Tieg Hamer
We’ve taken our dog here several times but our most recent visit will be our last. They’ve raised prices across the board which I can understand to a point, but when they start adding on new costs for absolutely nothing and expect you to just swallow it, I’m done. A daily upcharge for a holiday weekend for a total of 8 days?!?!? What holiday weekend lasts 8 days? A food prep charge for food that we provided? And, perhaps most annoying of all, a $9 credit card fee for paying with a debit card? I’ve paid less per day for an AirBnB.
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May 2024 by William Evans
I can’t say enough positive things about the team at Coddled Critters.My dog is always excited as we drive up. He loves the team and I can tell they treat him well.I love watching the webcams and seeing the dogs playing.The dog groomers are also so thoughtful and do an amazing job.It’s also the cheapest location for chew toys and dog bones that I’ve found so far.
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May 2024 by Eden Cwell
We LOVED our experience here! It was our first time boarding and we felt confident in leaving our fur baby with Coddled Critters. They were kind, reassuring, upfront on pricing and standards. This place is CLEAN. I can tell they care about the animals and we can’t wait to use them in the future. Love the structured schedule and dedicated time in kennels for rest.The report cards are a fun addition! Loved the camera feature. 10/10 recommend!
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May 2024 by Ray Cope
Great staff. Each dog has private sleeping space. Dogs are separated by size and monitored during play.Churchill loves it! He gets exited when we start to pack suitcases.
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May 2024 by William Sean
Doggy Daycare & Dog Lodging is difficult to rate because you get what you pay for. Since there aren't different tiers of service like in restaurants my scoring is partly on cost/quality.They are accommodating, I had a super early flight one day and they let me drop off like 2 hours early.The dogs are taken care of and the staff to dog ratio seems reasonable.The price for what you get is reasonable. This is not a high-end pet hotel, this is non-crate boarding. They get rooms with elevated cots, sized to dog(s) for extra as room size increases. We've been able to have all our dogs sleep together in an extra-large suite and that was nice. There's enough change for them so allowing them to sleep together is really important.They used to scoop your food based up your instructions but now you have to pre-bag each meal per dog; however, it seems the industry is moving to this. The business has their own food they can feed them for an additional fee.I don't have complaints it's just not on the top tier of services out there.We've used them for 3+ years with a total of like 6 different dogs with no issues. Dogs get into fights but I don't think ours ever have been bitten here so that shows they're watching for signs and separting them beforehand.It seems like at least one of our dogs is always on medication and they do a good job of taking down the instructions and giving the meds as prescribes.I'd recommend them.
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April 2024 by Daniel Hernandez
This place turned my puppy out!!! I brought in a demon puppy and they returned him a distinguished gentleman speaking the queens English. Legit we’ve found our forever groomers here. Can’t say enough amazing things.
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April 2024 by Katrina Hopkins
My boys favorite place in the world! He is groomed here and able to play so he sleeps through the night! It takes a village to raise a large breed puppy and this is my village!
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April 2024 by Dawn Dalby
The first time I took my Shih Tzu for it's very first groom I mentioned I wanted to grow her coat long (show coat) and to only trim around her eyes, paws and trim her nails. She looked great! Well I took her back for her second groom today and said same as last time. Only around the eyes, however they were not focused and seemed to be more worried to look for mats in her fur. ZERO mats since I bathe her and brush her at home. Well, they did not listen to me and gave her a full face trim cutting hair short on the top of her head, around her face and trimming her cute white beard, her coat that was getting long and, not to mention her whiskers! Whiskers are sensory organ and should NEVER be cut!!! Any owner/groomer should know that! Vet's and groomers have files for their client's just like doctor's and beauticians. I guess they don't
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February 2024 by Caitlin “WildRose” Garrett
Staff is great and so nice. I can tell my pup is loved and cared for. Really appreciate being able to watch the cameras whenever I want to watch my new puppy play. Being able to leave him with them while we work is a great relief and he loves going to school every morning. Hoagie tries so hard to leap into the car so we can get there as fast as possible, even though he is still too small to make it in. I have worked in a boarding facility before and can happily say they have surpassed expectations. He has plenty of space to play and lots of friends to play with and learn manners from. It's great to see him gain confidence and character. 5 stars for Coddled Critters.
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January 2024 by Cara Harker Photography
Oh, everyone was great! And when my Mags came to me with pink bows on her ears!!!! ?Thanks so much for loving my girl as much as I do Rooster smells much better and can See! ???
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January 2024 by Biking Bandit
Hands down the best facility to board your pets! The staff is very kind and loving to your pet. They send you messages and photos on how your pup is doing. It’s so comforting to also ck on your furry friend on the web cam.
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November 2023 by Kyla L.
We recently had to find a new groomer due to our long-term groomer moving out of the state (which is devastating!) and recently moving to North Salt Lake. We have a 5 year old Pomeranian Shih-Tzu that is used to being groomed as we take him in every 4 to 5 weeks. Coddled Critters Pet Resort and Spa is convenient as it is less than 10 minutes away from where we live. Due to that, we decided to give it a shot (even though the reviews aren't great). We took our pup in twice and had issues both times. The first time we took our pup in, he was groomed very well and the groomer did exactly what we asked for. The only issue we had during that visit was some confusion upon pickup as they had multiple dogs with the same name as ours. They didn't do anything to verify which dog we were actually there to get, so it took longer than necessary to pick up our pup as they tried to bring us a different dog. The second (and last) time we took him in, which was just over this last weekend, we had a different groomer. I stated exactly what we wanted (rounded teddy bear head, short ears, trimmed tail, #4 length on the body) and even had a picture for reference. Unfortunately, he was not groomed to what we had requested... Along with that, he had poop on his butt that was never cleaned, and the hair was not trimmed at all in that area. I paid extra for them to dremel his nails, but I do not believe they did that as his nails are still quite long. When we arrived for pick up, the groomer told us that he had fleas when she brushed out his tail, which was very alarming as we regularly get him groomed AND we just had a baby so we keep a very clean living area. Our pup doesn't go to daycare or socialize with other dogs very often, so we have no idea how he would have gotten fleas. Our dog sleeps in our bed most of the time, so we found it hard to believe that we wouldn't have seen the fleas or been bitten by them. This freaked us out so we ended up taking the rest of the day to wash EVERYTHING he had been on or around as we couldn't risk anything with our newborn. We scheduled an appointment with the vet to get him checked as soon as possible (which happened to be first thing this morning). Our suspicion was correct and he definitely does NOT have fleas... If the groomer did see fleas, that means they have them in their facility from a different animal and they need to do some deep cleaning to prevent it from spreading. Due to this experience and outcome, we will not be risking another visit to Coddled Critters. I recommend everyone else do the same and look elsewhere for grooming.
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October 2023 by Jeremy Elovic
Absolutely horrible experience and people. They should be put out of business.I was about to take my first vacation in 6 years. For some reason, I can't remember, I picked them to board my cats while I was out of town. When I got there to drop my cats off, they informed me they would not board them because a certain vaccination record was missing. Had they made any effort whatsoever to contact me about this, it could've easily been rectified. But, since they waited until 6:30 to tell me, after I spent 40 minutes in heavy traffic to get my cats there, listening to my kitties crying the entire time, my entire vacation was ruined.To make matters worse, they have thus far refused to return my deposit. They have so far insisted that even though this was clearly a result of their laziness and incompetence, it has to be treated as though I canceled on them. They are charging me a lot of money for a service they refused to provide.It's a safe bet they are desperate for money and it's not hard to see why. If you love your pets or care about not losing your money, take your business elsewhere. They are crooks.UPDATETwo weeks after being promised to receive a check to refund my deposit, I have still not gotten it
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September 2023 by Jeffery Bray
I have three high energy Labrador Retrievers and they love coming to Coddled Critters! Whether it is for their daycare services or for their overnight extended care, Coddled Critters does an incredible job taking care of my dogs! My dogs are extremely excited to go play and when I pick them up they are tired and happy. The staff obviously cares about the pets they work with and that makes a significant difference and it is of great comfort when dropping them off, especially for longer stays. It is really nice that they have grooming services which makes it easy to arrange for stays and grooming at the same time. They have great ownership and great staff and I would highly recommend Coddled Critters! Thank you Coddled Critters!
