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February 2024 by Andrew Weygand
I called customer service with a long batch issue. They were great! The tech, Chet called me back the next day and helped me out. I love these machines!
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February 2024 by Cathy McCullum
We bought the XL version of the HarvestRight freeze dryer, with the oil free pump. After an initial hiccup with the vacuum hose, HarvestRight was able to troubleshoot our issue and get us a replacement part in a couple days. We have since successfully completed our first batch of freeze dried fruit quickly (less than 24 hours) and easily. The step by step instruction are easy to follow.
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February 2024 by Tlee Hammond
I love my medium sized freeze dryer. It is convenient and fun
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February 2024 by Robert Mansmith
We bought the medium 4 tray unit a little over a year ago.We are completely with the quality and performance of this unit.We are learning as we go. There are a ton of how to videos online to help along the way.Customer service from Harvest Right is also just a phone call away.Thank you for building a quality unit!
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February 2024 by stephen bogan
good customer service and products
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February 2024 by Mae Moore
Love my freeze dryer , it took a little bit to get it all working right , my only regret is not buying the biggest one .
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February 2024 by John Benes
Food quality is awesome!Perfect for camping , and long term storage
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February 2024 by Diane Mayle
This machine is excellent for home use food preserving! I am able to put up not only individual items, but also premade meals with little effort! Definitely recommend this for those who want to preserve nutritious homemade food for the future!
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February 2024 by Yer Mom
So easy to use, just set it and forget it, it does its thing and you reap the reward. whether you are a doomsday prepare or a mom of hungry kids wanting quick meals for the week, this will help! If something goes wrong, Harvest Right customer support is so helpful.
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February 2024 by Rany
Have been researching and checking out other people's experiences with HarvestRight for over two years. After finding out how they keep improving and renovating their product line I took the jump and purchased the mid size stainless steel model.Throughout the process of purchasing and getting advice on the setup placement, the service team was very patient and helpful which to me is an important commitment from the manufacturer. Without great service and a companies willingness to stand behind their product, all is lost!!
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February 2024 by Shane Kittman
We purchased a harvest right large, and it was the best decision we made. It’s a no waste food storage process. We now catch food on sale and make larger purchases, then freeze dry it! We are really saving a lot of money by doing this. It’s super easy and the food tastes great when rehydrated. You can’t tell the difference. We really enjoy this unit more than we are expressing here.
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February 2024 by Moises Soto
I think the machine does amazing things and I really wanted one. It is very sad that my experience was so bad. I will try to keep it short. I spoke with Mitchell and he was a great sales representative and very helpful, I had to come back to pay for the machine another day. When I did David helped me and oh boy was he different than Mitchell, he kept asking how I was going to pay for it before he knew what machine I wanted, he seemed bothered when I would ask anything and he was just in a hurry. When I asked if he was in a hurry he told me that he was and that he was doing this as a favor to me so that I could get the machine. I ended up getting my credit card that he already had and left the store.After I bought it from Mitchel, I went to the store to pick it up and they ended up giving me the wrong one. I was 2 minutes away form my home and they called me to go back. When I said that I couldn’t, the lady got a little rude and said that I had to. I told her that I couldn’t since their location is not super close to my house. She then said to leave the machine in my SUV so that it would not be damaged and she would talk to a supervisor to see what they could do.I was stuck with the machine on my SUV and not able to use it since it was a tight fit and I did not want it bouncing around and maybe hurt one of my kids (specially the baby). Needless to way I was without a car for two weeks and this created a HUGE inconvenience. After calling customer service 4 times, not getting answers, call backs or any help because their system was down, I called Mitchell and he was able to get the ball going within 30 minutes.After one no show and waste of time, they showed up the second time and I must say Keith and Shawn were amazing. They definitely helped the whole situation. I was told that they would give me additional bags and oxygen absorbers for the inconvenience and they sure didn’t. It is sad that they don’t really care for their customers or keep their promises. I really hope that nothing happens to the machine, because I have absolutely no faith that their assistance will be good or prompt.Truly disappointed with the experience and if it was not because I need the machine, I would have returned it and stop involvement with them.Would not recommend to anyone.
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February 2024 by Sue Parker
my family recently purchased 2 of the Medium 5 tray unist. The instructions were very easy to follow and the machine tells you step by step what to do so its easy to get set up and start freeze drying food. I'm excited to be able to preserve the produce we harvest from our garden and make fun snacks for my Family. Harvest right has not only made a great product but their customer service people are awesome.
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February 2024 by Randall Burris
We love our new freeze dryer! Super easy to use and worth every penny and the food is coming out so good.
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February 2024 by Joyce Jackson
Excellent product. So easy to use. Love being able to have food stored for the long term. Any questions we have had was addressed by a polite and professional customer service agent and has made our experience great!
