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June 2023 by Daren P.
horrible experience. reserved a truck and appliance dolly in advance. made arrangements for time and hired mover to help move a fridge. when arrived at store, verified with employee that the truck had an appliance dolly since all plans depended on it. was insured there was one in truck. took truck and arrived at location with fridge to find no dolly. called office and got no answer. returned truck and was told by employee that there are no dollys at that location and that he advised I drive the truck to a different location to find a dolly. His suggestion required I spend time I don't have and money for miles and gas. I did my diligence, but the company failed. not only did i have to cancel my plans and not use hired help, the company insisted on charging me and refused to drop charge even though i didn't use the truck. I should have been compensated but instead, robbed. Managment is inaccessible. Customer service didn't help. Employee was rude. The manager chose to lose a customer over a rental charge he didn't deserve. Horrible company.
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May 2023 by Gurpgurp
Friendly service good equipment
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October 2021 by G R B.
The worst U-Haul dealer I've ever been to. They lie they deceive you they charge you for charges you didn't make and then do nothing to correct it, avoid this dealership at all costs make the drive somewhere else they're crooks
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June 2020 by Jeremiah Leonard
Very easy going, no hidden charges. Simple 2 hour pickup and dropoff
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March 2020 by Zachary Renault
Made my move easy! Great staff and was easy to work with.
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December 2018 by Dave Wood
Very quick and easy. Wonderful young lady got my paper work done , and answered all my questions.
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May 2013 by James Cooper
I don't trust them. I was getting my hitch inspected by the manager at this U-Haul. Not sure why. I told him I got installed somewhere else. Then he gave a fake concerned look on his face. I asked him what was wrong? He then told me that it does not look like it would hold on your trip (we were doing a small road trip).He then told me U-Haul does install hitches more than anyone else. He was just trying to scare me and take more money from me. I double checked were I had the hitch installed and they told me U-Haul is famous for saying BS like that. He told me the hitch installed is higher quality than the U-Haul one installs. Just keep in mind when U-Haul tells you something that does not seem right. Get a second opinion. My two cents.
