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February 2024 by Vicki L.
Service was extremely poor. Agent was inarticulate and when we expressed confusion said, "You're not listening to me." It was impossible to tell to whom the agent was speaking as he was utilizing a headset, looking down, and talking to the customers, us, all at the same time. I'm sorry I didn't get his name.
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January 2024 by j c
I had issued a complaint to AAA and no response was given so I am posting this review. I called AAA roadside service of (I am a premium member). I needed assistance because I was locked out of my car (the estimated service wait was 2 hours) . While my wife could have driven to me in one hour it would mean she would have to drive back an hour so I decided to use AAA services. I was told there would be phone call when the servicer arrived, and because of the long wait I decided to eat some lunch at a (quick) restaurant just a few blocks away and walk in the park across the street. The servicer never called me and left while I was locked out of my car! I had to phone AAA to ask how much longer it would be and they said the servicer had already left. I was put back on the queue for another servicer and had to wait another 1-2 hours! The new servicer (kindly) did call me and met me at my car to unlock the car. In the end I wished I did not use AAA services and asked my wife to deliver me the spare key. This also lead to some difficulties as I was not able to pick up my son for day care and also had to miss work that evening. Had the first servicer called me and met me in the 1-2 hour time frame I would have been able to both pick up my son and make work!
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December 2023 by T J Thompson
I give AAA 5-Stars. However, I had to go back to the Ogden Office more than once to resolve simple&easy issues that should have been resolved the first time??Total inconvenience? Sincerely ??
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November 2023 by kenneth gardner
Extremely helpful. I look forward to traveling with all the help they gave me.
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November 2023 by David Boyer
terrible customer service... been a long time member... went out of there way to not tow us...
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October 2023 by Jayne K.
My Prius 12-volt battery was deader than dead--couldn't even open my hatchback. I thought I could replace my own battery so I bought one from Auto Zone. After viewing You Tube I decided I better call AAA. Within 20 minutes Ken arrives notices AZ sold me the wrong battery. He's also very aware of how hybrids work so he backed up all those presets and data I've been collecting in the past 1-1/2 years. In no time my Prius is up and running perfectly. I so appreciate AAA for hiring experts like Ken. Gives me so much relief trying to figure out these hybrids. Thank you again and again, Ken. You be safe out there!
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August 2023 by Adrian Musters
Really fast service! I got an international drivers permit with passport photos in under 10 minutes.
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July 2023 by Austin S.
I'm struggling with leaving this review, because the agent we've worked with at this location for years has been fantastic. Always very responsive, efficient, and helpful. Where I'm disappointed is with the yearly premium increases. Most years it's 10-20%, which is ridiculous. Every year during renewal I have to call in to decrease my coverage and/or have the policy rewritten. This year? 35% increase! And there's nothing they can do about it. I can understand a 3-5% increase to account for inflation, but 35%? I've been paying into this insurance on time for several years now, and have NEVER filed a claim. There's no justification for this. While I realize it's not within the control of the AAA Ogden Branch to set rates, unfortunately that is going to be reflected across all branches of the company so I'm leaving the review here.
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June 2023 by Diane Metcalf
My daughter called this morning because the battery on her car was dead and she thought she might need a ride to work. By the time I called her back, AAA was already there charging her battery. A AAA membership was one of the best gifts I ever gave her! I will continue paying for her membership.
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June 2023 by Erika Cook
They helped me so quickly with my international driver's license and they were friendly! Thank you!
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March 2023 by Megan bang
Kate was awesome! I went in for an international drivers permit, and passport photos and was helped quickly, professionally, and kindly! I would recommend anyone go into this office as the whole staff was so helpful.
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February 2023 by Calvin Kelly
Best customer service in town stop by n get your DMV done so much faster...
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February 2023 by T H
I was supposed to get a partial refund from AAA months ago. They never got back in touch with me and I never got the refund from when they abandoned me on a paved mountain road. I called them today and tried going through their slightly less automated system and got auto-hung up on. Do yourself a favor and find any alternative to AAA.
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February 2023 by Earl Hoffman
Very helpful staff, made it quick and easy to get an international driver's permit including taking the required pictures.
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February 2023 by Justin Perry
Excellent service. Wrapped up an out of state registration in less than 10 minutes.
