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February 2024 by Bernie D.
As far as the recent bad review from a customer against DeVante the manager of Ogden Aamco as a mechanic myself I can guarantee that there was absolutely no way to predict or prevent what happened to the woman's transmission. And knowing DeVante personally and his ethics and integrity if there was any way to prevent what happened, he absolutely would have, but it's not possible to for see anything like that. And he absolutely would not allow anything intentional like that. What happened is not possibly an over sight. Just simply a matter of bad timing and luck. That can't possibly be intentional! I've been a mechanic for over 40 years and I've never seen anything like this happen before! She is simply trying to make a horribly improbable situation look worse than it is. Best of everything to you DeVante, I'll always stand by you!
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February 2024 by Haylee Rogers
Friday January 12th I had my Honda Odyssey towed here. The CV axle broke off the joint on the right front wheel of my van. As luck would have it the lift broke so the techs weren't able to look at my van until the lift was fixed on Monday. I got a call Tuesday that the transmission was good, and the left side CV axel was good, but I needed a new CV axle on the right side and that we would need a transmission flush as well. We agreed to both things. We got another call telling us that the van was finished and we could come pick it up. When we arrived, we were told we would be charged a 3% fee for using a credit card. I let the manager know that he could make people aware of this fee ahead of time so they can come with another form of payment. He didn't understand why this was upsetting to me. This was a fee that could've been avoided if he would've mentioned it on the phone. We also asked if a military discount was offered and were told that the company does not offer them to retired military. We got in the van to leave and when we put it in reverse, it made a repetitive clicking sound. I went back in the store and tried to find the manager and couldn't find him. It took a minute, but after a tech came out and sat in the van to hear the sound, they took it back into the shop. They said it is now a transmission problem, and it will have to be rebuilt. This will cost at least another $1000 and take another 3-5 days. The manager first told us that before we came the tech took the van on two runs on the freeway and some drivetime around town, but they didn't hardly drive it in reverse that's why they didn't catch the problem. We barely got in the van to leave and put it reverse and could tell it had a problem. This was after being charged $2,083.02 for a non-working vehicle. The manager DeVante told my husband that sometimes when the techs put the CV axles on, they knock the transmission gears out of place. He admitted that the mechanic's mistake is what caused the transmission to need a rebuild. We've never had an issue with our transmission before taking it to this shop. To say that I'm not happy about the service is an understatement. If we were quoted this price before the work began, we would have made different choices.The shop has be sending our calls to voicemail since they told us it needed a transmission re-build. My husband stopped by today and was quoted another $4,500 for their mistake. The manager went as far as saying that we broke if after they fixed it and we didn't even make it out of the parking lot. We only put the van in reserve and it made a sound so we walked back into the shop.We tried emailing the owner two weeks ago and he hasn't responded to us. This is our family car we are going on being without it for almost a month now.Update- After dealing with DeVante for a month we finally got our car towed to another company today 2-14-24. It took calling the police to get our keys back. DeVante wouldn't release our car because of this review. He kept telling my husband that I needed to change it. Our family has been without our car because he is unhappy with our review. I uploaded a picture of our transmission so you can see that the teeth are broken off of our reverse gear not worn down. This is why we believe AAMCO broke our transmission. DeVante also charged us an additional $1181.95 to tell us the transmission needs to be rebuilt. If you have had a similar situation I would suggestion filing a BBB complaint as well as an Attorney General Complaint.
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February 2024 by Jason Normandin
Good shop - DeVante helped tremendously in getting my problems resolved quickly and efficiently!
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February 2024 by Terry Gatley
I work on HAFB in Vehicle Maintenance. We have plenty of transmission work to do & we like to utilize 3rd party service centers for more thorough work. Devante was very helpful.We had a mishap with our transmission leaking, and Devante warrantied the work with all new gaskets, and a fresh bill of health! I appreciate how quickly he kept me in the loop & how willing he was to make it right. We will be using them again in the future! Finding proactive vendors is hard nowadays. Would 100% recommend.
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February 2024 by L Lindsey
Divante was so nice and very knowledgeable. He made me feel at ease. I would recommend him for any car repair
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February 2024 by Chad Baur
I had a transmission blow on my truck. 2500 miles after the warranty of course. Called multiple dealerships and auto shops. AAMCO and the owner Manny really came through for me. Great service and knocked it out super quick. Less than my other 2 quotes as well. Thanks buddy and keep up the good work!
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February 2024 by Joe Hernandez
I went in thinking I was about to spend a lot of money to have my truck fixed, turned out to be a simple fix and I was back on the road in a very short time. I appreciate not being taken advantage of. I highly recommend.
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February 2024 by a med
This aamco location does an amazing job. DeVante the manager gave great customer service. Josh the technician went above and beyond. Josh is very skilled.I took my durango in and was helped in a timely manner the staff was very professional. If you are looking for a great shop this is a great business.
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February 2024 by Anwar Abd
Amazing customer service and highly trained professional technicians. Highly recommend them.
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February 2024 by James Rail
Manny and his team do an excellent job! They got me in and serviced my transmission as they said they would. Price was very fair and service was great! Highly recommended!
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February 2024 by Mike Coy
DeVante resolved the issues that I was having with my truck. Totally satisfied
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February 2024 by Cody Briggs
Quick turnaround and fair pricing. DeVante and team did a great job getting me back on the road. Never had a problem getting ahold of; missed calls returned in a timely manner.
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February 2024 by jose flores
Good service, quick fix thanks DeVante for the help on my transmission and explaining everything
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February 2024 by Shelly McMahon
Thanks for destroying my transmission! I thought the guys in the back trying to buy my vehicle when I declined to get the "$5500" worth of work done was a nice touch!Great job guys you killed it?
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February 2024 by Logan Parsons
Free courtesy check was great! Dropped it off and they called me back within a few hours with quotes. DeVante was great, really helped me out!
