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December 2023 by Brett Naisbitt
Don’t buy tools here…they advertise a Full Lifetime Warranty yet DO NOT honor it nor do they have any information on how to warranty an item. Ratchet was used twice and failed.
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December 2023 by Larry W
Avoid this ripoff station! Everything is 20-30% more than any other hardware store and theywon'tt let you return things.I bought plumbing components here that were missing parts. I have tried to return them here multiple times and they can't do a return without a manager. Problem is management seems to always be out on delivery or lunch.I returned it to the SLC ace with no problem. This Ace is horrible!
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December 2023 by startingbanjo
I went to Ace to have my knives sharpened on there new machine. But it was more of an experience just walking through while the knives were being sharpened. The crew there were extremely impressive, it's like the Hardware Shop I grew up with in the 60's.
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November 2023 by Winston Smith
Always friendly customer service and great for small jobs, limited variety and options compared big box stores. They can make keys, match and mix paint. They need to have bathroom acceptable without a key, feels like something you'd find in South East La.
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September 2023 by Timothy Smith
Worst experience I have ever had. I have been consistently shopping here since the store opened. Today The staff basically called me a liar and when I proved them wrong they didn't apologize or care that I said that I would take my business elsewhere. The told me to "go ahead" They should all be replaced by a staff that actually cares about the customer!
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September 2023 by Tom Thorpe
Web site said it was in stock. Drove across town to get it. It wasn’t in stock. Looking for a 5lb propane tank and the Ace hardware web site said Jays had one so I drove there to get it and a hose for the tank. When I couldn’t find it I asked and got “well if they say we only have one them that means we are out of them. I can order you one”. I can order one fromAmazon and have it shipped to my door. Which I did so much for supporting local businesses.
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September 2023 by Cody Johnston
Nice to have a hardware store close, sometimes it would be nice to have more variety of stock
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July 2023 by Michael Larsen
They help with my key fob every year. No problems , no questions. Great place for your home needs as well.
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July 2023 by Nikki J
Always have what we need when we go in. Very friendly & nice,helpful. Thx
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June 2023 by Aaron Duncan
Staff is always friendly and when I need something and don't want to drive to the box store they usually have it. Even if it is a little more expensive.
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May 2023 by Shawn Christensen
Love this store they have anything i ever need! And they stock mnt. 94 spray paint as well as the mnt. Hardcore line
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April 2023 by Brande Watkins
Let me tell you about the DISASTER of customer service (or lack there of) I experienced today!Today, I went to Jay's Ace Hardware to get a charger for my motorcycle, not knowing a hell of alot about chargers, I just thought when i approached two associates (or at least one of them) would assist me...... NO! The two men I came into contact with asked me if I needed help, I explained what I was looking for, a jump battery so I could charge my motorcycle quickly, the younger gentleman said, "you shouldn't do that", "aisle 13".... THATS ALL! AKWARD! I went to aisle 13 and had to Google information since NO ONE would help me!It gets better, once I selected a charger, I took it back to where I initially was, at the register, this time the older gentleman of the two was there and I started asking him if this would work for my motorcycle and he said " let's take a look". For whatever reason we took the box to another register and he began to look at it outside of the box. As the older gentlemen was looking things over, he says this should work when another customer comes over to ask where the wrenches were.... BOTH ASSOCIATES said nothing.... WHAT KIND OF SERVICE is this??? Then, the other customer walks off and the younger associate tells us to please take my charger and move to another register....WHY? There was no one waiting in line behind me, we moved only to go right back to where we were so I could get rung out.I'm a frequent shopper for my motorcycle and based on my experience today, I WILL NOT go back to this establishment to spend my hard earned money just to Google information on products in this store, u might as well have bought it on Amazon!I was deeply DISSAPPOINTED and it goes to show you, the service industry is seriously lacking these days, TRAIN YOUR STAFF BETTER, you never know, you might've kept me as a loyal customer.
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February 2023 by Robert Richardson
I now have a favorite hardware store in Jay's Ace Hardware. I have been shopping for a new snow blower and most of the big box stores wanted a fee to assemble and deliver it. I found out that Jay's Ace Hardware not only assembles but they deliver at no cost to Layton. They were just great people to work with and I will now look forward to supporting this local business in the future.
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February 2023 by Terry A Lee
Very well kept hardware store. The customer service was EXCELLENT & EFFICIENT! VERY FRIENDLY STAFF.PAT YOUR EMPLOYEES ON THE BACK, WELL DESERVED 5 STARS!
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February 2023 by T B
Checked the website and it says it closes at 8pm. Walked in at 5 mins to and was abruptly greeted and told that the store had closed and to hurry up. Was again reminded while looking for my item that the store had closed. Mentioned to the gentleman thst I looked on the website and it said 8pm was closing. Rather than being kind I was told that they changed their hrs 6 months ago. Guess Ace doesnt need my business that much anymore. Maybe a quick review on what pays this gentleman's paycheck are customers.
