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October 2023 by Chris Ball
I had a f Fraud alert so one tryed to withdraw 5,000 the credit union stoped it and notified me
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September 2023 by Nic Jo
This is the absolute worst financial institution I’ve ever experienced. They ran a hard credit check twice for an RV loan then denied having ran the second one despite my credit report showing it. Once they finally admitted their error, I asked them to reverse the second one. They evaded my numerous calls and emails trying to get the info for my RV loan because they didn’t want to deal with my complaint about them running the second credit check unnecessarily. For over a week I tried to communicate with Alaina Iliff about the details of my RV loan but she evaded my calls to avoid confronting her error. I spoke to her supervisor Lauren Bell who stated that they’d have to run my credit a third time to proceed with the RV loan. Bell said the first credit check was now no longer recent enough (missed the deadline by 3 days which I wouldn't have if Alaina Iliff hadn’t evaded my calls for a week). She stated they can’t use the second one since they already requested to ‘suppress’ that one. She was entirely unapologetic about the entire ordeal and told me not to worry about the credit check as it was already removed from my credit report several days ago. I pointed out that I’d just received the letter from AF today stating they requested the removal just today. I confronted Lauren Bell with her lie and she tried to to blame it on Alaina. Besides being incompetent this business seems to be unscrupulous and dishonest
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June 2023 by evans william
Worst place ever tried to change in rolled coins. And they wouldn't cash them in because they were rolled and I didn't have an account. Yet if I would of had an account they would of excepted them.
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March 2023 by Andy Turrubiartez
They have 1 person working 3 drive thru lanes. I thought the drive thru was for convenience. Waited 20 minutes in line just for my turn. I need to move my account back to key bank down the street. They seem to be more convenient.
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May 2022 by Chris and Lexi Werner
Had the most darling girl helping us this morning, she was not only super helpful with looking up our schools PTA account, but went out of her way to send my kiddos lollipops without us even asking for them...needless to say she made some toddlers' very happy with her simple, kind gesture. I wish I'd caught her name! Thank you again! ?
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October 2021 by Eric Hanson
I teller and 9 people in line,Finally left,What a joke, Thats great customer service Unbelieveable,Time to find another bank?
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October 2021 by Alyssa Leffingwell
Extremely helpful with wiring money needs over the weekend for our process in trying to buy a home, we had to go to America First because nobody else would offer what we needed and they got the job done!
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September 2021 by Alyssa Rodriguez
Extremely helpful with wiring money needs over the weekend for our process in trying to buy a home, we had to go to America First because nobody else would offer what we needed and they got the job done!
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August 2021 by Austin H
Awful customer service. Waited 20 minutes to deposit checks. There wasn't a line for the drive thru either.
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June 2021 by Linda l Workman
I've have been a member for years, I wii not go anywhere else
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April 2021 by Kenny Rogers
I bank here so I better like it. I made a mistake two questions ago.
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February 2021 by Brittany Weddel
Horrible customer service. Would never recommend going to this branch for your banking needs. Let my little brother deposit his whole check knowing he asked to changed his pin. They allowed him to deposit it without his student id then said he couldn’t change his pin or take out money without his student id. This is also Saturday at closing time. So he is stuck all weekend with no money or way to get it out. Very rude about it all as well. We would have paid a fee to cash it elsewhere so he could have had money to spend this weekend.
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February 2021 by Kelley Mcdowell
I love America First Credit Union. I've been a member of them for 40 years
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January 2021 by Brie Nansen
My money is always locked up, so I never have it when I need it. I turned off the overdraft protection, and they still allow stuff to pull out of my account when I don't have the money, and the app is terrible. This isn't just about this specific branch it's about the bank in general. Switching banks ASAP.
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January 2021 by Donna Bragg
Needs better communication now that there is no loan officers to help you in person.
