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October 2023 by Lane Clark
The team at Custom Auto are top-notch professionals who do excellent work. They’re also trustworthy, so you know your car and wallet are in good hands. We have used them for three different cars and have been very happy each time.
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October 2023 by Kent Carlson
Great job very Quaility work and did some extras at no chargeService: Painting
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September 2023 by Jessica Baldwin
Horrible communication, taking forever on just rear end damage. I am now having the reschedule my whole next week due to their lack of progress. Will not be using them again after this insurance issue.
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June 2023 by steven chen
they did great work and are willing to work on weekends to take care of clients' issues.Service: Auto engine diagnostic
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March 2023 by Lorraine Stevens
I was sent here though Progressive and have been absolutely displeased with the work that was done to my vehicle. The paint job was terrible and they also didn't put on a clear coat. There's still tape left on my car as well as chipped paint from my accident. The hood was put on with little attention to detail. It's not even, some parts touch other parts of the vehicle while I have large gaps in others. When I picked up my car they told me the window didn't roll down and that I needed to contact my insurance to get it fixed... Even though there wasn't a problem with the window when I had originally dropped it off. The welding job inside my hood is done poorly and my wheel barring never got replaced. I will never recommend someone bring there vehicle. Poor work and poor service.Services: Painting
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February 2023 by J S
Custom Auto has always treated me amazing. Good people doing quality work at a fair price.
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September 2022 by George H
My daughter praised Jerry's Custom Auto on her car after she had an accident. So when I scraped a railroad tie with my wife's brand new 2022 BMW X5. We took it to Jerry's Custom Auto. They did impeccable work with great customer service! The price was very competitive but the work was amazing!! I would not even think of taking my cars anywhere else!Service: Body & Trim
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September 2022 by Ryan Bucknum
Jerry and company did a great job on our vw. I highly recommend themService: Body & Trim
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July 2022 by Loulou Johnson
I took my car here after being rear ended by another driver. This shop was reccomened by the insurance company.Dropping the car off was easy but there was never an update from the shop even when the part they needed was delayed by nearly a week.Upon picking up my car two women were sitting in the office and handed me my keys but did not go over any work done on my car. Instead they sent me on my way and made me feel rushed to leave.Arrived home with it to find my tire completely flat. I can only assume this happened at the shop as I live fairly close to the shop and there is no reason for me to have gotten a flat so quickly. Especially as these were brand new tires.Service: Body & Trim
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June 2022 by Heidi McCowen
Our truck was damaged in a windstorm when a tree broke and fell on the cab and hood denting them, breaking the windshield and there were also scratches along the side in the paint.We took our truck to Custom Auto Refinishing and Sales in Ogden, Utah, from a referral by our insurance agent.Upon dropping the truck off, we were treated very nice. This truck is very sentimental since it was my sons Uncles truck. My son bought it after his Uncle passed away. We were happy with our initial meeting and left the truck to be fixed at this shop. That was in August 2021. Covid had put a delay on some of the replacement parts so we knew it may take some time to get back. We picked the truck up in October. We arrived just before closing. Upon arrival my son noticed the truck was a completely different color. We were told it was because they no longer make his color. Not one time did we receive a phone call to discuss this. Over the next week, while out in the sun, we noticed several problems in the paint. Such as cloudiness in the paint, blending problems, bumps and dings and air bubbles in the paint, obvious areas where the old paint didn’t get painted over. We returned the truck and pointed out our concerns directly to Jerry. We were made to feel we were ungrateful for the hard work and many hours the shop did and that they went above and beyond with extras (that we never asked for, might I add!) We were told they would fix our concerns but that the shop was losing money. (Do you really tell a customer that??)Something that was absolutely due to lack of preparation before re-painting, was the bubbles in the paint above the wheels. We specifically pointed this out to the shop. We left the truck again, for several more weeks. Custom Auto had our truck just over 90 days total. Fast forward to today…Less than 6 months later, the bubbles in the paint came back due to lack of preparation before painting for a SECOND TIME!! This is horrible and unacceptable! I would not recommend this company at all! If I could leave a ZERO star rating, I would! We have no other choice but to take it somewhere else and pay AGAIN! I have plenty of pictures and I have taken our truck to several auto painters that have all stated that this should have never happened if the body had been correctly prepped!
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March 2022 by Sheryl Frost
This shop is incredible. The work they did was top notch but what really impressed me was their customer service. Really kind and easy to communicate with. They went above and beyond to help me. On top of that, they did the work in less than a week.
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March 2022 by Brandee Anderson
Jerry is the best! His work is unlike any other! If you are looking for the best handler of your car to make it better than it was, go to Jerry!!
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March 2022 by Ryan Bosley
Jerry is amazing. They pay attention to every detail and make sure all your needs are met. Fixed 2 cars of mine and they are awesom.
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February 2022 by R4D1ANT
They did great repairing my 2018 Mercedes C300.
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December 2021 by Jacob Overson
Took my car here after getting into a minor accident. They got my car looking like brand new and in the timetable they said it would be done.
