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February 2024 by Keysha Nicolodemos
Like many others seem to have said before me, this is the absolute worst place to go through. The pharmacy never answers the phone, even you do by some miracle get through after listening to the horrible hold music after 20-40 minutes, they say they either can't help, or say they'll fill something and then they don't. Sometimes I just give up and go in, only to stand in line for another 30 minutes to have the same thing happen. All the employees look miserable and disheveled. The man there is especially unpleasant. I've gone without meds before because they can't seem to keep track of anything. If you're so busy all the time, get more employees. It's pretty simple. Today I sat at the window for 20 minutes, ringing the bell over and over, wondering if it was even working since no one could be bothered to even acknowledge me, or tell me they'd be a few minutes. Their bell breaks a lot or they shut just down the drive thru completely on occasion. Finally, I knocked on the window and the man came and very rudely told me they had a huge line and they were on the phone and they'd get to me eventually. If they'd done that 15 minutes earlier, I could have understood that but to be such a jerk about it after making me sit there that long.... after a year of their incompetence? I just drove away without a word while he sarcastically yelled after me to "have a good one". I truly don't understand how this place can be so poorly managed and can get away with treating their customers like such an annoyance for expecting them to have any amount of accountability or level of customer service. I have never seen a business with such a low level of efficiency, it's shocking the way they're allowed to treat people and manage to keep their jobs.
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February 2024 by Troy C
Horrible customer service. Fairly rude. Horribly ran pharmacy. I’d put it up there with the service of Little Caesars Pizza.
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February 2024 by Ryan West
Prescriptions are never ready and often you end up not getting your prescription at all.They stated that if you receive a text from them saying your prescription is ready it may actually not be ready and you should call in.Very frustrating, this place needs new management.
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February 2024 by Sarah “Seera” Brewer
I love this location! They seemed to have hired a few more people because they have whipped through the lines a lot faster both in store and drive thru. I've only had to wait a handful of times but it was never unreasonable (20 minutes or less). Staff has always had wonderful customer service even when they're slammed.My eye doc sent over a refill prescription for Restasis and my insurance wanted $400 for it (thank you new year deductible). There was no way I could afford it. The off brand wasn't any better. I was discouraged because it had been really helpful. Brandon went above and beyond for me. He was able to help me find a manufacturer coupon and it cut the cost by more than half. The best part was that it would still go towards my deductible, unlike the GoodRx coupon. Thank you so much Brandon for taking that extra step!! It made all the difference!
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February 2024 by Derrick Phillip
I went in today to grab a few prescriptions. Everything was going smoothly until Brandon decided to interrupt for “Training”. He wasn’t volunteering to help anyone else (All elderly females) but when I stepped up to the counter he all the sudden decides to train an employee. He probably thought I was cute or something who knows. I kindly asked if we could hurry this along because I was in pain. He said “not with that attitude”. So I kept quiet until the transaction was complete. I said thank you to the trainee and told Brandon he could go F himself. That when he spewed racist comments about me. I spent an hour on hold with corporate. Hopefully someone gets this that can do something about this.
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February 2024 by Braden Combe
This place is a joke. They never have prescriptions ready when they say they will, they have not updated my address yet even though I've told them every time for the past couple years what my new address is, and they are never willing to do any sort of research if there's a problem, they just send me away and tell me they can't help me. I've been to fast food restaurants more professional and put together than this.
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February 2024 by Tieryanna Silva
Received 2 prescriptions for my 5 year old son which were supposed to be an oral suspension since he is small, one for Amoxicillin and one for Tamiflu. Got home after waiting forever and to my surprise, each bottle was filled with powder? Unmixed? I was not aware of this and have never been prescribed a powder I'd have to mix myself. My concern is that the directions for mixing each were quite unclear and were directions for a pharmacist to follow. I only worried because how easy would it be to accidentally overdose your child because of unclear directions. And, from my understanding, those are supposed to be mixed by the pharmacist. Kind of dangerous if you ask me. Not a good experience.
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February 2024 by Thomas Bourn
Awful experience
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February 2024 by Shae Strauss
This place is perpetually understaffed which means extremely long wait times/lines, no one ever answers the phone. Good luck getting your prescriptions.
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January 2024 by Cheryl S.
CVS Pharmacy in Ogden Utah is the worst experience I have had with CVS. the Sandy store was excellent. but this one stinks. I pay monthly for same day delivery. I call everytime and set that up. Half the time it happens, most of the time it doesn't. I have been waiting for three days now for my diabetic supplies. and today the doctor ordered an antibiotic he wanted to start immediately. I called and confirmed it would be delivered. Surprise surprise it didn't happen. I called at 11 pm asking where it was. They are mailing it tomorrow. I will be making a trip to the ER because my infection is progressing fast. What a poor excuse for a pharmacy! I'm going to switch to a real pharmacy.
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January 2024 by Howard Petersen
Always busy, always short staffed, always slow. Waited over an hour last visit.
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January 2024 by Michelle A
This pharmacy is sooo slow! It’s ridiculous to wait in line for over an hour for a prescription that’s already filled. Why does it take 15 minutes per car in line!? Not to mention they aren’t very friendly either.
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January 2024 by Molly DeHart
The drive through has been closed for weeks and the line inside is usually at least an hour wait time. I have a small baby I don’t want exposed to all the sick people in line. I’ll be switching to a different pharmacy.
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January 2024 by Sierra Kinney
This is the worst pharmacy I've ever had to deal with. I've lost count the number of times I've gone without meds because of either mess ups on their end, lack of knowledge on their end, and who knows what else. I'm once again without medication that was called in last week, but wasn't ordered by them until Monday for some reason. Being a recent transplant patient I don't think they wrote understand that people's lives are at risk because of their pharmacy. If I had ANY other option in the area, I would be there. Worst pharmacy ever.
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January 2024 by Carl Blake
Staff was friendly and helpful! Checkout was quick! Overall a great customer experience.
