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January 2024 by Strawman
Fed ex is a scam they don't even deliver packages half the time on purpose and they make you come pick it up. They couldn't lift a box if they wanted to which they don't.
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November 2023 by Skylokhawk Bonzo
I've been coming here for a 2 years conduction transitions, Marva, had zero to negative customer service skills, she helped three other people that enteredStore after me due to impatience for a 1.5 min email wait time ,even though I had told her I had time frame. The previous employee's had been above and beyond customer service skills, but her attitude left bad taste in my mouth. I won't be returning for future business here due to her Shakespeare customer service mask. Thanks!
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November 2023 by Tess
Wylene is the absolute best! She has helped me multiple times at FedEx, and she has always been amazing! Thanks so much, Wylene!
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September 2023 by David Raine
HORRIBLE, HORRIBLE, HORRIBLE! FedEx doesn't care about it's customers at all. Their automated phone system will not give me the information I need and will not let me speak with a person. When I try, it tells me a person cannot give me more information and then ends the call. If that is what they think good customer service is, I will go out of my way to avoid purchasing anything that will be shipped through them in the future. If you do have a package coming to you via FedEx that requires a signature, prepare to wait a lot longer than expected to receive it and spend hours of your time trying to get them to let you pick it up as they continue attempting to deliver your package to your home address when you are not there.
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September 2023 by Stone Sanders
Wylene and David have helped me out a majority of the time. They are both great additions to the FedEx team. They provide tons of value, provide the information you need and make sure you're 100% taken care of. Thank you!
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August 2023 by John Small
Ya know what? The folks there were fairly nice to me. Wylene was pretty helpful.
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June 2023 by Marzzieh Larsen
If I could give 0 stars or even negative stars I would. I cannot believe how incredibly rude and unprofessional the employee are here. First there wasn’t any parking (only 5 spots up front and all were filled). Jumped out to drop of a box that was COMPLETELY ready for shipping and thought I could just drop it on the counter, like I’ve done multiple times before, I didn’t need a receipt. There were multiple people waiting for help, so I thought I’d make it easy for us all. The lady at the desk, her name was DUSTY, decided it was appropriate to start yelling at me for leaving my box. Now, I totally understand if I had maybe punched someone in the face but I had done this before and there was no problem. Also they have kiosks around where I’ve just dropped a box and didn’t talk to anyone. I am all about being corrected and I even apologized to the other customers. The way this lady reacted and relayed her message was unacceptable and totally inappropriate. There were so many other ways to deliver her message. Please do us all a favor and don’t work in customer service if you don’t want to or don’t know how to talk to people professionally. If you hate your job, then go mow lawns. Dusty if you read this and I hope you do, please go find another job. I’ll definitely be contacting FedEx. Everyone that was in line and including another employee apologized to ME. We all knew how horrible this experience was. Never using this location again and I will tell all my fellow shippers that it would be better to walk their box to the person than deal with these employees.
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May 2023 by Jeremy Lucas
They will refuse to help you and treat you horribly passive aggressive unless you are there more than 30 mins prior to closing. Even 29 minutes is apparently too close to closing time
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May 2023 by Shannon Younger
They have terrible service.They messed up my address delayed my medicine for two days that I needed.Would not fix my address either could've picked it up
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February 2023 by Dana Bambo
David and his crew are always extremely helpful and accommodating in all my projects. Their level of care and attention to the things I need are a refreshing approach to true customer service.
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February 2023 by thegreatmoof
Had some trouble self-service printing a form to go get an xray so the wonderful lady working the counter printed it for me free of charge. 11/10 interaction.
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February 2023 by Cody Fauth
Wylene was super helpful in getting my project completed. Thanks so much, Wylene!
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February 2023 by Cherish Knight
Sorry customer service! Went in there for help and to busy talking all they could say is go online.
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January 2023 by Jennifer Hartle
Staff refused to assist with a label because it was too close to closing. (Store was open) Was told to come back tomorrow at 5:15 am.
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November 2022 by Lindsey Carnahan
Marva is amazing at her job! Very helpful and kind. Makes me want to do more business here. She deserves some recognition for being such an awesome employee.
