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May 2024 by Joel McGee
I tried getting questions answered about my TV for a repair. They literally wouldn't even talk to me unless I gave them my full name (which I did) and my email and phone number (which I didn't).I literally hung up on the representative because they wouldn't continue without that information, FOR A QUOTE! Like seriously, it's not complicated, stop forcing us to allow you to harvest our information just because... I'm a very calm person, I don't get angry, hanging up on someone takes a lot for me. The gentleman on the phone wasn't very polite and refused, he deserved the hangup and frankly I don't see why I will do business with them in the future when there are better mannered/more helpful companies
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April 2024 by David Blonquist
Answered all my questions
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March 2024 by Paula Felt
Canceled our appointment. Will definitely use them in the future if we have more problems with lap top.
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January 2024 by Destiny Martinez
I had an issue with my phone I scheduled an appt. They were running just a little behind but I planned ahead just in case when I did sit down with my tech he was amazing and he was very quick and talked me through the steps. Recommended buy just make sure you plan for some time which is understandable.
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January 2024 by James Hiatt
They removed my forgotten password in less than 20 minutes
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August 2023 by Google user
Just spoke with tech Carrie from Ohio. She was very nice and knowledgeable about me issue with my TV. Stayed on the phone with me until I was able to get problem gone through on my own! Thanks Carrie for excellent service!
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July 2023 by Barbara Falk
Just spoke with tech Carrie from Ohio. She was very nice and knowledgeable about me issue with my TV. Stayed on the phone with me until I was able to get problem gone through on my own! Thanks Carrie for excellent service!
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January 2023 by Front Office
Poor Service. Missed Appointment: Purchased a $1,600 Sony TV. Was blurry and could not improve via settings. Called customer Svc. Said they’d send Geek Squad out in 10 Days. Received texts last 4 days reminding me to be prepared and available for todays appt between 3-7PM. Missed daughters dance while waiting in vain for 4 hours. Called to ask where they are. Got recording saying they see I am now calling about “tomorrows” appointment. Apparently they’ve rescheduled me. Will not waste another evening waiting on them. Awful experience. I’ll drop the TV off at your store tomorrow. See you soon.
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January 2023 by Fabian Rangel
Been paying for total tech that includes geek squad and the few times I have tried geek squad services they have sucked. Example. I needed an m.2 mounting screw. I'm told we have a box full but you can't have one and we won't sell you one, buy it off the internet. Or steal it from an m.2 purchase and return the case. M.2s don't come with screws! And yet the guy told me to do that. Didn't even bother to ask if I wanted to set up an appointment. Trash service everytime from geeksquad. I had explained that the laptop purchased didn't have the m.2 mounting screw but he didn't care. Horrible customer service.
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January 2023 by Harley Arden
Bought a camera system to be delivered and installed a week later. We received calls reminding us to be there for the installation. The day of the installation they were a no show and after waiting for 2 hours we received a call saying they couldn’t make it. My wife was hung up on twice then after going to the store they wanted to reschedule us for 2 weeks later. They basically put us at the back of the line because they had problems.
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January 2023 by jaxon kier
0 stars. My laptop had a simple fan problem and it never got solved. They had my laptop for over month. They called me in 2 different times saying it was fixed, until I would turn on the laptop showing the problem was still there. They factory reset my laptop, which I only gave them permission to if they guaranteed a fix. So in all I spent $250 to get everything on my laptop erased and nothing fixed. I don’t recommend ever coming here.
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January 2023 by Tyler Bess
Called to ask some simple questions about the process of a warranty repair on my Samsung device. extremely rude when I was asking what the process looked like and how long it would take to be completed. I asked to speak with someone else since she was just telling me its not her problem to know and she hung up on me.
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January 2023 by Hampton Bouwhuis
I would give them negative stars if it was possible they have the worst customer service and they charged me a ton of money to NOT fix my computer!!!! They had it for almost 2 months… and still didn’t fix it. I finally picked it up and fixed it myself it only took me 3 hours and it costed me $200 less than what they charged me. I don’t leave reviews like this cause I’m not a Karen but I have to warn all of you about these clowns.
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January 2022 by Lauren G
The Geek Squad team of Rod & Nathan booked via my local Riverdale Best Buy is awesome! These two really came through for me to ensure all components are communicating properly via Wi-Fi & the internet. Thanks guys!
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January 2022 by Godwolf D
Geek squad in Riverdale fixed my computer in half the time predicted. Thanks, you are the bsst!
