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April 2024 by Larry Rose
The team found us affordable, quality carpet. Sergio, the installer was friendly, skilled, and hard working. The carpet looks great!
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April 2024 by Jamie Smith
We Love Carpet One. They replaced the carpet in my basement 10 years ago after it flooded. Just recently I decided to replace all the carpet in my house. They tore everything out and had the new carpet in by Dinner time. It looks amazing.
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April 2024 by Jorge Garcia
They are good at what they do. I have talked to a few of the employees here and they are always friendly and thorough when I ask a question. You can tell they are there to assist you with what you need.
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April 2024 by Cory Bray
I bought a brand new home with Nilson homes in October 2023. We had some problems and had to have the entire upper floor redone. The crew that came out to relay new laminate made a HUGE mess in my brand new house that I have 3 small children living in and they didn’t even seem to care. I mean like an inch thick of dust everywhere because they didn’t take care to cover my furniture or make sure things were protected. The laminate was also cut too short in spots and floats away from my carpet and I have huge gaps up to an inch wide exposing subfloor. The carpet that was lifted up and then laid back down has gaps everywhere from the carpet to the baseboards a quarter inch in some spots. The new carpet that was laid in my living room looks like total garbage. The Zbar transition edge is wavy bumpy and horrible. The carpet seam is visible in a spot of it and it all around just looks terrible. Not to mention the horrendous customer service. When I called the gal with GCO I’m supposed to talk with for my warranty through Nilson homes and I expressed my frustrations to she hung up on me!! I wasn’t even mean to her nor did I use any bad language. When I tried to call back thinking maybe we got disconnected she didn’t answer and I knew it wasn’t a mistake. About an hour later I got a call from her boss asking how I was and I told him well I was fine until “she” hung up on me and he had the audacity to say “well I guess that makes two of you”. Excuse me sir but I had her on speaker phone with my husband present the whole time and I would never be mean to them. I should be able to let them know my frustration so they understand what’s going on without being treated that way and hung up on. Horrible horrible place and I would highly suggest doing business literally anywhere else! If I could give them zero stars I would.
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March 2024 by Brad Norton
They were great to work with, and super helpful! They went above and beyond to make sure that we got the product that we wanted. They were super knowledgable and very easy to worth with. I would highly recommend them.--Mandy (Like Barry Manilow's dog)
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February 2024 by dallin lara
I recently had Carpet One install carpet in my basement and stairs and they did a great job. All the staff were very friendly and the installer did a great job in a short amount of time. The team over at Giant Carpet One were able to find me the right carpet for a lower price than anyone else in Utah.
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December 2023 by Gavin Maccubbin
I worked with Barrett and some other folks at Giant and they were all great! Not only are they friendly, but very knowledgeable as well. We had some complications with other parts of our project and they were extremely understanding and helpful. Great experience!
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November 2023 by gary smith
great customer service
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November 2023 by Holli Streck
I’ve been using Giant Carpet One for my flooring needs for years. I’ve recently put in hardwood floors and had the best experience with Paul. He coordinated everything to be done on time and within my budget. I highly recommend using them and will do so in the future.
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October 2023 by Jenn Tansey
Beautiful flooring and great customer service! Giant Carpet One made it easy to manage the selection, purchase and installation from afar. Couldn't have done it without Pull and the team.
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October 2023 by Trudy Davis
Carpet One Rocks! Lauren and her staff were wonderful with my install. Lauren was awesome, and patient even when I rescheduled a few times. The installers were professional and very nice. It looks beautiful. I am very pleased!
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October 2023 by Nancy Coronado
We needed help moving a wall unit to get our new carpet and Paul arranged to have movers come to remove and to come back and move the unit back in place. It all worked out great and our entire house was carpeted in one day. Installation was fast and it looks great. Thank you!
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October 2023 by Alisa Fonnesbeck
Our builder is contracted with them for flooring. I couldn't have been more disappointed in the customer service and product. Our flooring started lifting after only 6 months. They sent out someone to look at the flooring and he said he could tell the product had failed as soon as I opened the door. We had to go back and forth between our builder and the flooring company. When we went in to look at new flooring the sales people were very rude. One lady even went as far as saying we were wasting her time because she wasn't going to make any money off of helping us. She rolled her eyes the next time we came in. The manager was also rude and less than helpful. After months of fighting with them they agreed to replace the flooring and again the flooring failed less than a year later. They only care about the initial sale and act so fake and friendly but when there is an issue they are AWFUL to deal with. Wish there was a way to give zero stars.
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September 2023 by Clay Ahlf
Paul definitely made this easy for us. We had just gone through some remodeling that was a huge headache and did not turn out as we hoped. So working with carpet one was a huge breath of fresh air with how fast and easy it all was. They did our entire basement in a day with no hiccups or anything. Definitely a good decision.
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September 2023 by Destiny Garcia
Nothing but great things to say about this company. I moved from out of state with a baby and was so stressed out about getting my carpet replaced since it wasn’t left in the best condition and I couldn’t stay in house until it was fixed. Barrett made sure I got the soonest installation they had and it was taken care of so fast and they did a great job on top of it. I highly recommend this company!! I will definitely be going to them for future projects.Thank you so much for all you did for my family Barrett.
