KAY Jewelers has been a trusted name in the jewelry industry since 1916, now with over 1,100 stores across the country. Known as the #1 jewelry store in America, it offers a wide selection of jewelry including engagement rings, wedding bands, diamonds, gemstones, gold, contemporary metals, and watches. Customers consistently praise the friendly and knowledgeable staff, highlighting personalized service both in-store and online. Many reviews mention staff members providing excellent assistance, whether helping to find the perfect wedding band, cleaning and inspecting jewelry, or offering expert advice on warranties. The staff’s professionalism and experience stand out, with some customers noting their willingness to go the extra mile, such as taking out links or cleaning jewelry on the spot. Overall, KAY Jewelers is appreciated for its good customer service, quality jewelry, and helpful staff, making it a reliable choice for special occasions and everyday jewelry needs.
Hayley Welsh at the newgate mall kays jewelers is phenomenal, very informative, professional, and genuinely cares and wants to get you into what you want, without trying to push or up sell. Will definitely be back and will be recommending to others. Thanks Hayley and thanks kays!!!
February 2026
I went to look at rings to see what I liked and the associate forgot her name (she was wearing Seahawks jersey) was so nice and made me feel very comfortable. Let me try on everything I liked and Not pushy at all!:)
January 2026
Love them they have been amazing to me and my jewelry
