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February 2023 by Allen Bodily
The person that acted like he helped me didn't do nothing but give me the run around and gave me an insurance company that had no idea what i was talking.
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February 2023 by M Seach
Sales girl qas disrespectful and rushed me to help another customer and instead of giving me enough time get my things gathered up in which caused my $60.00 headset to get broken ..store refuses to pay for replacement cost.. I'll never do business with this store again nor will I recommend them.. I'm disabled and the way I was treated is unbelievable
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September 2021 by Katrina Wixson
Metro on 12th street amazing quality customer service. The ladies here have great sense of humors and funny. It's nice to have a great time while shopping for a phone
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June 2021 by Brandy Layne
Katie caro was amazing...very very helpful and knew what she was doing. Very patient and sweet.
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May 2021 by Dudley
Ever helpful on my needs. Stayed on it until it was done. Both times I have been in the store, the lady's have Been very pleasant and very helpful. ??
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May 2021 by Bob
Ever helpful on my needs. Stayed on it until it was done. Both times I have been in the store, the lady's have Been very pleasant and very helpful. ??
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February 2021 by Kim Varney
Love this metro store! Reyna is the best! She's always willing to go the extra mile. Always very kind and helpful!
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June 2020 by Jon Biz
The staff here is awesome. They are very helpful and never make you feel rushed. Not to mention the phone service is the most affordable and quality that I have came across!
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January 2020 by Mr. D
This location is under new management! Come on in and meet our New staff we have there!
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September 2019 by David Sam
Horible customer service the 2 ladies are not knowledgeable and are very rude they act like you incovinance them with any quetion you have i have been with metro pcs for 3 years after my service today im swiching
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September 2019 by Damian Bodine
Friendly helpful staff. My favorite T store...
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September 2019 by SoundBias
Nobody in the store and 2as unfamiliar with devices
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July 2019 by ndnjdjjdjd Snap
Reyna and her hot assistant were really helpful they help me fix my phone then they transfer everything into my new phone they are the sweetest worker I Interacted with. Im going to go again and again. They made me feel like family they love making conversation with the customer.
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April 2019 by Conni Stypa-Walton
Reyna was amazing! She was unbelievably patient while we waited forever to get my account number from my previous provider and with my lack of phone & technology knowledge.
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February 2019 by J McBride
Never in my life I had ever felt so disrespected by someone who works in Customer service. Ms.Reyna was the Metro PCS representative who assisted me at this Ogden, UT location. Not only I was given the incorrect information but I am pretty much stuck with a device I cannot use. I was very specific about my needs of hotspot data usage. After 4 days of service thinking everything was great! I wasn't able to use my hotspot. After calling customer care I was informed that I needed to "top off" my data for extra fee. I asked questions about information I needed to know because I already had a great plan with Tmobile where I get the plan GB but after the High Speed Hotspot my service will just slow down but I am still able to use my Hotspot regardless. Anyways I accepted the fact that I made a mistake and wasted money but I am just wowed! After expressing myself to Ms.Reyna I just couldn't believe "she said to me 'what do you want me to do? Kill myself? I don't feel sorry for you' like damn I was talking about my service ol lady" . First of all, I wasn't trying to make you feel sorry for me. You gave me the wrong information then had me signed a Spanish version terms and conditions that I do not understand. Even after having to ask for the English version I was told it wasn't available. I am back with my previous carrier. But Lord Jesus! Having an Autistic son maybe very stressful and having to know 4 different languages may make you feel superior that you are but there are many different ways to go about a customer's dilemma than saying some d*** sh!t like that....
