Quick Lane At Young Ford provides automotive service with experiences that vary significantly between customers. Some clients report great experiences with friendly and helpful staff, noting outstanding work from technicians. Services like oil changes, brake and rotor replacement, and engine cleaning are performed, solving problems like vehicle shaking and resulting in smooth operation. Customers express satisfaction, stating they will return for future service. However, other reviews describe extremely frustrating situations involving long delays for parts, a lack of communication, and poor follow-up. In one case, a truck was unavailable for a month due to part shipment problems, causing major inconvenience and requiring a rental car. Employees were sometimes perceived as incompetent or providing poor service. Notably, management intervention can dramatically improve these negative situations. A general manager has been known to personally reach out to resolve concerns, offering apologies, loaner vehicles, and bill adjustments to make things right. This direct action can transform a very bad experience into a positive resolution, earning back customer trust. While some visits are straightforward and handled well under warranty, the consistency of service communication and timing appears to be an area where experiences differ widely.
I had an appointment to get some work done but Vanessa said they were over booked and couldn't honor my appointment, and then said it was my fault for scheduling an appointment on a Friday. Everyone else was good to work with though.
April 2021
Pricing was spot on for labor only oil change. Jiffy Lube wanted twice as much and wanted more than an oil change with their oil. Brought in my own oil and filter since I live in an apartment complex so I was very happy with the price here.
July 2020
Was busy at the time, made an appointment, got right in
