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January 2024 by Deathmaster Heartsnap
Pump (that was working) shut off early wasting rewards. Pumps need attending.
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July 2023 by James B.
My wife ordered a cake for my sons birthday about a month beforehand. When she went to pick up the cake, they said they didn't have the cake and it wasn't on their list for the day. After some investigation, they stated that they put it on the next days cakes by accident. At this point, they did very little to help with their error, just a problem that we would have to deal with.I'm not expecting perfection from everyone all the time, but how about a discount or something on our next cake? That may convince people to come back and give you another chance. Apparently, you have way too much business as it is and don't care about return customers or making money.
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June 2023 by Gina B.
They have no hand baskets for customers. I asked and they blame theft, but 1) how is that on the customer and 2) how is downtown SLC better at loss prevention than this suburban location in Ogden?? Get more baskets and put the anti-theft tags on them, my god.They got rid of the build your own beer pack section. Why? The sushi quality just gets worse and worse.I feel like every time I go in here there's less amenities. A Fresh Market in South Ogden is way better. The sushi is much better. The produce is decent. I literally live a quarter mile from Smith's and have started making the drive to South Ogden just because I'm sick of Smith's.There are some really sweet folks who work here. I just hate how the quality of the store is dropping.
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March 2023 by Slc U.
Pharmacy is the worst for patients. No customer service. A long wait in line is common as pharmacy is very, very busy and second cash register is seldom open. Patients may as well be cattle as their is no concern for patients and pharmacist is a rare sight. No help for patients here. The phone system is a bothersome nuisance and a challenge to navigate and even so, prepare to count the rings till they, sometime, choose to answer. This place looks as bad as it is., too. Be warned. Really, why does anyone come back to this pharmacy? Why is this place so busy? Awful.
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February 2023 by Tiffanie H.
Had a horrible experience with one of the managers here on 2/21/23She was extremely rude to me and made me feel awful. I have called and reported it to corporate. I even talked to her in person and let her know that she made me feel awful. She never gave an apology or asked how she could help. I have never once had an issue with this smiths as it has been my neighborhood grocery store for 6+ years. All it takes is one bad experience and one person to ruin it for all the others who do such a wonderful job.
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December 2022 by Jack Lee
Only 1 pump working. Car in front of me got $39 worth of gas. I used $.55 off and pump only pumped $.62 in 10 minutes!! Nobody there too help! So much for my points!
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December 2022 by Google user
Only 1 pump working. Car in front of me got $39 worth of gas. I used $.55 off and pump only pumped $.62 in 10 minutes!! Nobody there too help! So much for my points!
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November 2022 by Michael S.
I don't really think all those three hundreds of great reviews for Smith's are accurate. Probably employs of the corporation. Every time I try to come back Smith's on Harrison and get chicken or anything from the deli, I wait 20 minutes. His past 20 minutes today. There's one guy here.!! This is ridiculous. I'm going to start going to fresh market
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November 2022 by Christopher Hymas
Nothing to complain about here. Easy drive up and drive away gas station
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July 2022 by Monika A.
Do not buy flowers here. I'm visiting from out of town and went in to put together a bouquet for the friends we are visiting. The floral clerk who was working was an idiot and didn't know how to put together a bouquet with the flowers I selected. I do this all the time at the grocery stores in my area and they always happily arrange what I select. This woman was clueless that you lay them on some paper, build the bouquet flat on the table and then wrap the paper around and secure with a bow. This is basic. I ended up having to arrange them in my hands and she tied a crappy ribbon around. The flowers look like garbage and I'm embarrassed to give them. $40 down the drain. To top it off, she was super rude. They should move her to a different department. Used to live here and shop there. Clearly it's gone downhill. used to shop at this store years ago.
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June 2022 by Hendra G.
Really disappointed for the bad customer service . Specially the lady melaine on the cashier.. really bad experience . I been go to this store for a year. Never want to come back there . They dont do nothing besides talked to other employees n dont care about the customer.. hope they can make it better with new employees with acknowledge n manners !! . So so sad smith have a bad reputation just because a few bad employees.
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May 2022 by Jayson T.
My favorite grocer in Ogden and South Ogden. The butcher has great meats and the produce is fresh. Some stock issues are happening, but you can really blame them for that, the shipping industry is having lots of difficulty that has nothing to do with Smiths.
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February 2022 by Victor G.
If your black expect to be racially profiled in this store! I have lived around the corner for a year now and every time I go in the store it's the same thing. The workers start acting weird and follow you around and try not to make it obvious but they suck at it. Also this Smiths always runs out of everything and it takes weeks for them to restock that item. So I don't understand why they get so paranoid when they see black people in the store they rarely have what you need and if they do it's usually overpriced.
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August 2021 by Stacey G.
We were traveling through and about 4 hours from home. My dad forgot his medication and the pharmacy went above and beyond to get him the prescriptions he needed just 20 minutes before closing. I appreciated the service of Kaleb and Nate! Thank you!
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July 2021 by Ron Peterson
Smith's fuel points are great. I saved $4.50 on my fill-up.