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November 2025 by Matt
I had three coupons one for a free cranberry juice, one for $.50 off two candy bars and one for a dollar off ice cream and use them all on a self check out when I wanted to swap one of the candies out for a different one instead of two Reeses, I asked for help and the lady immediately said oh we can’t do that when I wanted to swap it out for a Hershey’s Almond and then immediately accuse me of stealing/tampering with coupons and said where is the coupons I said in the bag after I scanned them and she’s rudely said you have to give the coupons to To them, the system was literally gonna let me pay for it and walk out and I’ve never had the self check out. Tell me to give them the coupons back so maybe your system is glitching Smith’s. I asked for a manager and while she was going over she rudely was talking to another employee about me right in front of me the customer I was offended and I’m autistic and I go to the Smiths all the time I’m from Ogden all my life, and I’ve never been treated so rudely There this makes me not want to go back to this smith ever again. The manager was very rude and then finally exchanged the recess for the almond joy on the coupon because a family member called and said they didn’t want another recess. I know I’m complaining about something simple here but the customer service they need to work on it and fix The self check out and Change out the product the customer wants then asked for the coupons when it’s time to pay if they need the coupons back, she rudely acted like I was gonna walk out with the coupons. Well, the system was gonna let me walk out with the coupons and I never knew that policy because I always use the self check out and it’s never asked me to turn it in and they said a message pops up so maybe their system changed I mean it’s literally 2025. I don’t understand the coupons should be voided out. On the barcode, the lady handled it so totally rudely and the manager stuck up for her and not de-escalate the situation. Then the other bigger manager came over and de-escalate the situation and helped me and he is amazing and fix the issue and was very helpful and I said I need a receipt And the lady worker rudely talked across the way saying it’s right there in the machine they have no autism training whatsoever when I stated I had autism. They seemed to not care and they kept saying I’m sorry how you feel the head up manager. Did a wonderful job the first manager didn’t and the worker lady was rude so I hope higher management or corporate looks into this. They need to retrain that lady she should’ve not just jumped rudely and said we need your coupons back In such a rude way, she should’ve said nicely. Let’s fix this and change out the candy bar and then I’m gonna need the coupons from you nicely. But when the first manager came over, he was able to void Change The candy bar to a different candy bar when the lady said she couldn’t do it in the beginning with Then I asked her for a manager and that’s when she flipped out and a manager did it right away and was still mean And then the other manager, like I said was very kind and nice If only I didn’t mess up on the candy bar, they wouldn’t have all this rude mess From them
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November 2025 by Bruce
Good supermarket and pharmacy.
Easy to get in and off, good parking.
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November 2025 by Joy Ulibarri
Very helpful people when you can't find something and they're always there to help if you need help through the self-checkout if you have questions, they're quick to help you with anything. I haven't had any bad experiences going to Smith's
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November 2025 by Saunsiaray Broussard
Employees are friendly. Store is clean. Meat is very good.
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November 2025 by Ashlee Sperry
Large quantities of very fresh produce, meat & flowers. Very helpful pharmacy staff.
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October 2025 by Rodney Hendricks
I really love Smith's great customer service I only don't like the pharmacy lady there's two of them in there that just treat me like garbage because I get prescriptions?
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October 2025 by Machelle Bitton
such a nice store. staff is friendly and helpful. love the bakery & deli
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October 2025 by Karen Angel
Great place to get groceries
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October 2025 by Anahi B
Customer service is always amazing and selection is great
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October 2025 by Chad Baker
I would like to commend the pharmacy staff at the Smiths in Ogden, 12th St and Harrison blvd.
They always try their best to look out for their customers.
Even though they are always very very busy there at that location.
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October 2025 by Ryan Judkins
Like the products. I hate the forced self checkout. I don't get paid to work there, I don't get a benefit or discount for it. Put a checker up front.
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October 2025 by Faris Siska
It is good place for quick grocery
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October 2025 by bruno stroszek
Great employees. But they need to do away with self checkout and just go back to checkout lines, the machines never work right and employees are spending more time fixing things than it would take to just have them run a register. It turns every visit here into a headache
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October 2025 by George Dupin
Another great shopping trip of buying the weekly digital coupon items. Pretty good savings and additional fuel points to save a little more. Thanks Smiths!!!!
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October 2025 by Silvia v
The fruits and vegetables are quality. And you always find special offers with your digital coupons.
Smith's always has a variety of products and prices that fit your budget.
