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January 2024 by Timothy Johnson
I took two of my watches to another clock/watch repair shop who will remain nameless but is located at the Newgate Mall, took four and a half months to get my watches back. Took one watch to The Diamond Room, got it back in three days. I was so impressed I took another watch to them and it was done The Same Day!! Talk about exceptional! I will continue to be going to The Diamond Room for any other watch repair needs.
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January 2024 by Xitlalli Villanueva
Will definitely make all my future jewelry purchases here! Best service and great quality for a great price. Won’t find as great experience like this anywhere near by.
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December 2023 by Eduardo Martinez
I have been coming to the diamond room for years! Never disappoints! Their stones, gems, all diamonds are all amazing and perfect! Always has amazing prices, and will never pressure you to buy anything but 100% will sit and chat all day and tell you about every single thing they have that you are interested in, and have you the most comfortable you have ever been trying to purchase and jewelry! Thank you Ken for years and years of amazing friendship and service!
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December 2023 by Keith Elkins
An absolute stop for jewelry.This as a small privately owned business located in the historic section of downtown Ogden Utah.They have a full range of pricing from $10- several thousand to meet any need. They can also order what you would desire if they do t have it in stock.This is my second purchasing experience and it was as pleasant and enjoyable as ever. I think that jewelers in general are the best at customer service.It is nice to see a local small business do well.
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December 2023 by Debi Petersen
Love this place! I will never go any other jewelry sore. Ken is so wonderful. He treats you like a real customer and gives you his whole attention. His is so good at what he does and I just love to go there. He set my granddaughter's engagement ring exactly how she wanted it and it turned out gorgeous. He is now making me a ring, a pair of earings and a pendant from some opals I had. I can't wait to see them. Just a great place to go. We should all support all the locally owned businesses like the Diamond Room.
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December 2023 by Steve
We rarely leave reviews, but felt the need to share our experience with The Diamond Room.We were in the market to upgrade the primary stone on an anniversary ring. After having visited a big box store during their ‘Huge Sale’, we felt compelled to explore other options. We came across The Diamond Room and we are so glad we did! Ken made us feel welcomed and valued from the start... With his vast knowledge and eye for detail, he helped us find what we were searching for... his pricing was reasonable... his store warm and welcoming... we can’t say enough positive things about the Diamond Room. Ken and Laura were incredibly personable and professional and we want to express our gratitude to them for the wonderful service they provided us.
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December 2023 by Katie
The folks at The Diamond Room are nothing short of incredible. The owner is the sweetest person and made sure my girlfriend’s (now fiancé’s) engagement ring was perfect! He switched out the type of stone for no additional charge and they made sure I got my ring by the time I needed it. I proposed today and she absolutely loves it! If you want a unique engagement ring and great customer service, this is the place to go! Supporting a local business is also a great bonus. ❤️ can’t recommend enough. ❤️
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December 2023 by JpTheGod
Outstanding business and excellent service! I went to them concerning a local fundraising event on a whim. They were super communicative and went well out of their way to support our cause. Friendly, professional, and prompt! Exactly what you’d want in your jeweler when making those special purchases!Thanks again Diamond Room!
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November 2023 by Karen Pagano
This place is awesome! I was in the area and decided to stop in, and I'm so glad I did! I had a diamond solitaire ring that I couldn't wear any more. I had seen some simple necklaces on line that I liked, so I had been thinking about having the stone from the ring reset into a bezel setting to wear as a necklace. After chatting with the woman that greeted me for a while, I decided to have the job done there. Her name is Laura, she is a jewelry consultant there, and she is amazing! She is friendly and fun to talk to, but still professional and very helpful. I took the ring in, and Ken completed the job. The entire process was very easy, and the piece turned out great; it exceeded my expectations. I already had a nice dainty gold chain to put it on. It's beautiful! The first time I wore it I got compliments. So, bottom line - Ken did a great job, Laura was terrific to work with, and I have a gorgeous "new" necklace. The job was done quickly and the price was reasonable. I would highly recommend this business to anyone that is looking for new jewelry or has a project in mind like I did. The Diamond Room will be my go to place from now on. If you haven't been there, go - you won't be disappointed.
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October 2023 by Jana Helsten
I had an opal ring reset into a beautiful necklace. Exceeded my expectations. It turned out so beautiful. Ken and his staff are amazing. So helpful and friendly. I recommend them highly. Very professional.
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October 2023 by Benjamin Perdue
Excellent customer service and communication, wide capability of services, peace of mind with leaving my item, exceptional pricing, etc. No need to look any further, bring ALL your business here!I have a watch - which is very special to me - that needed some work done. I was already hesitant in the first place to bring it to someone to get worked on. I took it around to some other places but didn't feel comfortable with them. I also called many other places that either told me they wouldn't be able to help me, or just told me to take it somewhere else. I called the Diamond Room and was reassured that they could take care of me and get the job done. I arrived at the store and immediately felt comfortable and valued, and again reassured that they could get the job done and take care of my watch as if it were their own. The job got done by the time they said it would. I was impressed by the workmanship and the watch was still in perfect condition. It doesn't matter if you're local or need to make a trip here like I did, you will NOT be disappointed with The Diamond Room and their staff!
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October 2023 by Alyssa Polokoff
Amazing customer service, friendly faces. Had a jar of candy for the kids. Seems interested and had conversation. Ken (the owner) is a veteran and worked well with us. Helped us find everything we needed. Amazing store, loved the atmosphere and the music playing in the background.
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October 2023 by Bruce Southern
Great store I recommend for all your jewelry needs, the owner gives you a amazing deal and is willing to work with you on all budgets. Really is an amazing store, veteran owned and honestly is a great guy. GO TO THIS STORE
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September 2023 by Sam
I was told by a friend to come here to get a watch battery changed out. I stopped in Saturday while the farmers market or street festival was going on. They were pretty busy and they don’t do watch batteries on Saturday, but took the time to let me purchase the battery that I couldn’t find at 4 different stores in the local area. Great customer service and some really great jewelry definitely worth stopping in and checking it all out!!
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August 2023 by Kasey Wheeler
We go to the Diamond room for all of our jewelry needs and custom work. Check out the latest work from Ken!! Amazing work great atmosphere customers for life ??