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August 2025 by Dylan
Had trouble with an address due to a foreign shipping company excluding the unit number before handing it off to USPS. Went here and Rosemary took care of it right away. Getting straight to the point and providing exceptional customer service along the way. I have problems with the carrier, but on this occasion the service was excellent.
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July 2025 by carson sickler
Just got my fingerprints done here. Rosemary was so kind and helpful. She was really personable and helped out through the process very efficiently. Thank you Rosemary!!
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July 2025 by bella southwick
WORST CARRIER AWARD!! I never receive my mail which is the post offices NUMBER 1 JOB!! I have to drive 2 hours out of my way to go pick up my own mail because the driver in my areas cannot put my mail in my mail box or on my doorstep!!
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June 2025 by Korosu Katta
Needed passports quickly got them expedited. People were friendly got done from 2 to 3 weeks. No complaints here.
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April 2025 by Kay N
I have always found this PO friendly and efficient!
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April 2025 by Estrella Diaz
Aiko was crucial in helping us to complete our passport application. It’s evident that she knows her job, but what’s impressive is her humanity. Thank you ma’am for your service!
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February 2025 by Ricky
Not too busy during the weekdays during business hours.
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February 2025 by Freddie Sepulveda
Aiko from the passport office was incredibly helpful and patient with me. I truly appreciate her professionalism and the time she took for me. Her kindness encouraged me to improve my own customer service.
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December 2024 by Karen Vazquez
They always give me keys to parcel lockers that dont work. I haven't been able to get a package since dec 9th. Have left noted and they do nothing.
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September 2024 by angie brooks
I sent a piece of mail on August 30th from the US postal service. Today is September 20th and my package has not been received by the recipient yet. Come to find out I had to pay extra for a tracking number to be able to hold the usps accountable for delivery. If I would have known that I definitely would have paid the extra money even though a person should not have to track a package to be sent by the US postal service. It was set to be delivered 4 days later and they still have not received it yet.
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August 2024 by W W
This isn't the 1800s, we don't need blue mailboxes that only fit postcards. You guys are about 20 years late trying to combat identity theft. Nobody is breaking into blue mailboxes anymore. The city doesn't need a bunch of useless blue mailboxes. People need something to drop off packages in, ya know, sort of like the ones UPS has. Maybe USPS should take some best business practices from them. Stop wasting tax dollars on something nobody will use!!
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July 2024 by Chris Moore (Chreeeees)
By FAR the most friendly staff and service I've ever experienced at a government facility.
The lady at the passport area June 14, 2024 was so understanding of errors and such, and helped every step of the way.
Such a kind woman deserves a generous wage.
To Louis DeJoy (PMG):
don't be greedy or you'll lose this ray of sunshine. Finding good people is so difficult.
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July 2024 by OGxLeopard
They are terrible the employees would rather talk with each other for 15 minutes then help you and overcharge you and you can't get a hold of anyone
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June 2024 by Tamra Kemp
If I could give zero stars, I would. I have not been receiving my mail. The lady that delivers it pulled up next to my yard while I was taking my dogs out and said she would not deliver my mail until I moved a car that was parked close to my mailbox. I explained to her that it was broke down and that I was working on getting it moved. She was ignorant and said she wouldn't deliver my mail. She then proceeds to hand me a stack of mail that she has been holding from me. I told her, can't you just get out of the car and walk 4 steps to put it in my mailbox. But she said she wouldn't. I then go to the post office and tell them what is happening. The "supervisor " said that she doesn't have to deliver if it's in an unsafe area. I told them I live on a deadend street. There are only 3 houses on it and only 2 of the 3 are occupied. That there is no traffic on the street. He said that delivering the mail was up to her. That she didn't have to if she didn't want to. So I go home and get a couple people to help me push the car away from the mailbox. But I'm still not receiving my mail. Isn't it a federal offense to not deliver the mail. Because this is ridiculous. Is the post office going to start paying my bills that I'm not getting? This post office and the people they have working there are rude. If you can avoid this office, do so.
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March 2024 by Amanda McLaughlin
Aiko in the passport office is literally the most efficient person I have ever interacted with in any kind of professional setting...ever. All while being personable and patient with us as we juggled all the paperwork and chaos of bringing in 2 little kids. Can she run everything everywhere? The world would be a much better place.
