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January 2024 by Ben Lambert
Went into Al’s earlier today looking for a roof rack, snowboard boots, and a new snowboard jacket. They had amazing deals going on and one sales rep in particular, Camden, helped me through it all. Camden showed me pros and cons of each of the items I was looking at. He listened to my concerns about my old boots, asked questions, and made sure the new ones fit properly and was what I was searching for. Amazing experience! Will be going back.
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January 2024 by Barry Bradshaw
Evan offered outstanding service as we were getting our foreign exchange student set up to experience the greatest snow on earth on Utah's ski slopes! We exited the store very satisfied and looking forward to our next visit!
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December 2023 by Steven Andersen
I do not know how Al's does it. How do they have the lowest prices anywhere? Google it, search Amazon; Al's prices are the best. Great service, great selection, great staff. Al's, I love you. You complete me.
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November 2023 by Brent
Went to Al's last night, and even though it was super packed, I still got great customer service from everyone there. One rep in particular, Camden, took time to explain about the promos they were running and showed us a lot of great gear that was on sale. Great experience in store! Will definitely go back for Black Friday
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November 2023 by Ashley W.
Nathan at Al's did an amazing job helping my husband find the right pair of shoes! He was very knowledgeable about which brands are the most durable, which arch would be best for my husband, and he was very personable and fun to talk to! Make sure to go see him! Thanks for the help, Nathan!
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October 2023 by J P
I have ordered online here a few times and have had such a poor experience. Two times I called after 10 days of no shipping notification and when I call they tell me they don’t know what is happening with my order. So they charge you completely and basically let you rot until you call them, perhaps they’re hoping people will forget about their order for some reason and since you’re already charged they don’t seem to care. I see the brick and mortar is doing well, stay clear away from these people online.
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September 2023 by Mardi Sifuentes
We get great customer service every time we come in. We have bought 5 mountain bikes over the past few years. Their pricing is always the most competitive. We also just bought a bunch skis and boots on their online ski sale. We love this place.
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September 2023 by Ellie Lamoreaux
great customer service! some of the cashier were a little slow (if you know what i mean) but still over all an amazing experience! they have amazing gear for any outdoor needs. Al’s sporting goods in orem is so rad.
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September 2023 by Allison Taylor
The customer service I received at Al’s was stellar. I ordered 2 pairs of soccer cleats through the Al’s website and chose to pick up in person . I picked up half of my order within 24 hours, but the other half had to ship from another store. It arrived later than I needed it, so the employees in store helped me find a similar pair of cleats and gave them to me at a discounted price to match my online order. They did all of this cheerfully, which made it a great experience for me!
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August 2023 by Heather Todd
Amazing place! Super friendly staff. I’ve been in several times and every time they were really helpful. I bought a bike there from Dax. He was very knowledgeable and helped me find just the right bike for me with my size, preferences, and budget. He was also really friendly and I appreciated his help so much! I’m really happy with my bike! Then I wanted to replace the seat and add a water bottle holder and another guy helped me with that who was also super friendly. Great service every time I go in there and a great bike!
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August 2023 by Rylan Cunningham
They wouldn’t give me a refund after just a couple days with a receipt and everything because I used my credit card. The manager of the store at the time also made me feel bad by the way she treated me. I usually love this store and they have great stuff but I don’t feel like they really care about their customers
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August 2023 by Jacob Hicks
Madeline in the bike department was very helpful and cheerful as my son and I were looking for a bike tube replacement. I’ve always been impressed with Al’s customer service and the number of retail reps on floor to help with whatever. Thank you!
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August 2023 by Jared Bunnell
Noticing that all my backpacking gear was getting a little out of date I ran to Al’s to buy some new gear for a backpacking trip in Havasupai. I walked out with a North Face tent & sleeping bag along with a Osprey backpack. They all worked out great and I was happy to have gotten advice from the employees that sold them to me.Thinking about my Al’s purchases since they opened this location I’ve probably purchased items from about every department they have. I’ve been happy with my purchases and their customer service.
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July 2023 by Rev. C McFarland
I visited the store Tuesday night, close to closing time.I was there for a certain item, and they told me they were out of stock.I went home, and checked a few different online stores, but decided to order it from Al's sporting goods, on their website.The cost eight bucks for shipping, but it was free to have the item picked up from the store.Around 9:50 PM, I placed my order. And much to my surprise, I received the notification Tuesday morning that it was ready for pickup.I walked in, and checked in after clicking the button on the email.Less than 60 seconds later, an employee brought my item to me.The prices were great, and the convenience of this is hard to top.
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July 2023 by Marie Guzman
We stopped at the bike shop and the prices are great, but the bike guys are even better. They are so friendly, knowledgeable, and wanting to help you find the best bike for you. They’re not trying to make a sale, they just want to help you enjoy a fun sport.
