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April 2025 by Fashionfox Fashion
Had really a bad customer service at 7:52 pm 4/3/2025. Cashier was so rude!
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November 2024 by Joshua Barron
It has taken 2 employees more than 20 minutes to figure out how to help some random customer with 3 people waiting in line with 2, 1, and 2 items, respectively. The only reason I didn’t drop my item in front of them and walk out is because my wife wanted the shoes so much. Neither them or the other employee that peeked in to give her two cents had the courtesy to say to the line “we’re working something out, thanks for your patience.” I find it ridiculous how rare it is to find quality customer service today in clothing retailers.
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November 2024 by Nancy Lorena
2 stars is being generous, and the only reason I gave it 2 stars is because I still love their jeans. HATE the service at this store! The girls that work there have zero customer service etiquette. As a customer service employee, the way these young girls treat customers is not okay. They are just standing at the register not doing anything. The register had a pile of clothes next to them, and the workers were just taking amongst themselves, and not engaging with customers whatsoever. I can’t imagine the all the sales opportunities that were missed due to the lack of customer service. I have so much more to say, but it’s not worth it; they will vi the to have their horrible, so I will be ordering online or driving the extra 20 miles to the next store. Hopefully the store gets a management team that is able to get things running smoothly.
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October 2024 by Zachary Hughes
We were looking for pants all day in several stores and had a couple bad experiences leading up to this. We came in and couldn’t find what we were looking for. Luckily, Kate came by and was both incredibly nice and very helpful. She found exactly what we needed
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October 2024 by Sydney C
It seems like there's a really bad history of customer service here which seems highly unusual! Not sure why but my first visit here wasn't great. Was checking out and the employees stopped mid conversation with another customer to talk to their friends that came in the store for at least 10 minutes. Clothes were piling up on the counters and only one of the workers seemed concerned about this while the other just stood there and complained. Really unfortunate. Hopefully the staffing situation improves at some point.
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October 2024 by alina redmond
Went to do a return and the lady with brown short hair was quite rude. I told her it was a in store return she asked me for the order ID i kept looking at the receipt not able to find it. She proceeds to make comments like “ it should be on there “ yea should be on the top” as i kept searching she was like this is an online return? and i said no i bought it in stores. She says “ oh i thought it was an online return”. Just overall rude not very nice at all I had to pick up a pick up order as well she hands me the bag and i say “ thank you” and she just looks away. Honestly feel that half the ladies that work there aren’t nice or very welcoming if you can’t be nice maybe don’t work at a store….
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August 2024 by Janelle Hale
Busy and professional. Shannon was patient, knowledgeable, and kind. The fitting room system was amazing! Lights for when a person uses the room. Lights for asking a representative to help while a person is in the fitting room! It would be good to have one more employee.
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May 2024 by Melanie Harmon
My daughter and I were shopping at the Orem location in the University Place Mall. We stepped into the store at 8:20 pm. My daughter went to the dressing rooms at 8:27ish. We pushed the button to get a dressing room. The store workers didn't come over, two of them were talking at the checkout, not even helping any customers. I went over and asked if we could get a dressing room. The girl told me that they close the dressing rooms at 8:30. I said my phone shows 8:29 and asked if my daughter could just try on some clothes. (store doesn't close until 9:00 pm.) Why are they closing the fitting rooms so early?? I asked for the manager. She came and also wouldn't let us try on the clothes. I told them they should put up a sign so customers know. The manager said they usually close it off. Well, they probably hadn't done that yet because it wasn't even 8:30. This was a Tuesday evening and the store wasn't even busy and they had 3 people working there. My daughter had been looking for shorts and actually found some in the store she liked and would have really liked to try on. I did express to them that this was bad customer service. It wasn't going to take my daughter a half an hour to try on a few pairs of shorts. This is so ridiculous. I guess the customer doesn't come first with this store. They might have even made a sale.
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April 2024 by Lexi Flake
Went in this morning for some jeans. When we walked in we were not greeted and the employees were chatting the whole time we were there and never asked if we needed help or offered to start a dressing room. Looking for sizes was difficult because everything was unorganized. Sizes not in the correct places. The clearance section was a disaster (pic included). When I went to try on we just went into a room that was already opened. I did eventually approach an employee because I couldn’t find something and she answered my question. I usually don’t mind when employees don’t greet but then when the store is a mess it makes it really hard to find anything.
I’ve also noticed that the jeans don’t seem to fit consistently anymore. I’m a different size in every style.
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April 2024 by Zach Webber
Always very nice and helpful staff. Never a wait for the changing rooms.
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April 2024 by Saysha Meyers
Never had a problem here and go frequently! Appreciate their service and AE in general. Sometimes the store or dressing rooms do get a little messy from shoppers
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February 2024 by Annette Phillips
I went in last night (2/7/24) since I haven’t been to this location. My experience was shocking, disgusting, appalling, and quite disappointing. There were two employees(blondie and brunette) at the front when I walked in, no greeting from either of them, just giggles and side eye. As I walked around looking at the items, I noticed only one employee was actually working and they looked stressed. This person was cleaning the register area, checking people out, and trying to help any and all customers as best as they could. The two, which then became 3, employees stayed in the front trying on clothes and laughing. None of them decided to come and help. One of the girls (black hair or maybe another brunette) that was trying on clothes kept coming to the back to grab MORE clothes for the three to try one. That one girl could see all of us customers needed help, but she didn’t drop what she was doing to come do her job. It’s wasn’t very slow either, it was me, two couples, and a couple other people in by themselves, so in total of 7 or 8 customers. I was there for about 30 minutes and when I left the three girls were STILL at the front trying on clothes and laughing, not one of them said a single thing to me. I gave them a glare as I walked out, but they unfortunately did not see me. I feel bad for the one employee who was actually working, I hope she gets a pay raise! I hope the manager can crack down on those three girls or fire them because that is not acceptable. If I ever go back in to this location and I see the same thing happening, I will most like become a Karen and make a scene on those girls. I wish I had gotten the name of the one working employee, I remember she was tall. I hope something gets done about this soon!!
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September 2023 by maria gonzalez
It's a great store to buy your clothes if you're looking for something specific
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September 2023 by A Hubscher
Items are often in the wrong spots, non-sale items will be mixed in to sale racks, etc. Grabbed a few items marked as clearance and they turned out to not be on sale when I got to the register :/
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May 2023 by Brayden Christensen
Manager didn't uphold the return policy simply because the items smelled like they had been washed and said she couldn't sell them at full price. This was out right disrespectful and laziness.
