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February 2024 by Annette Phillips
I went in last night (2/7/24) since I haven’t been to this location. My experience was shocking, disgusting, appalling, and quite disappointing. There were two employees(blondie and brunette) at the front when I walked in, no greeting from either of them, just giggles and side eye. As I walked around looking at the items, I noticed only one employee was actually working and they looked stressed. This person was cleaning the register area, checking people out, and trying to help any and all customers as best as they could. The two, which then became 3, employees stayed in the front trying on clothes and laughing. None of them decided to come and help. One of the girls (black hair or maybe another brunette) that was trying on clothes kept coming to the back to grab MORE clothes for the three to try one. That one girl could see all of us customers needed help, but she didn’t drop what she was doing to come do her job. It’s wasn’t very slow either, it was me, two couples, and a couple other people in by themselves, so in total of 7 or 8 customers. I was there for about 30 minutes and when I left the three girls were STILL at the front trying on clothes and laughing, not one of them said a single thing to me. I gave them a glare as I walked out, but they unfortunately did not see me. I feel bad for the one employee who was actually working, I hope she gets a pay raise! I hope the manager can crack down on those three girls or fire them because that is not acceptable. If I ever go back in to this location and I see the same thing happening, I will most like become a Karen and make a scene on those girls. I wish I had gotten the name of the one working employee, I remember she was tall. I hope something gets done about this soon!!
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September 2023 by maria gonzalez
It's a great store to buy your clothes if you're looking for something specific
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September 2023 by A Hubscher
Items are often in the wrong spots, non-sale items will be mixed in to sale racks, etc. Grabbed a few items marked as clearance and they turned out to not be on sale when I got to the register :/
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May 2023 by Brayden Christensen
Manager didn't uphold the return policy simply because the items smelled like they had been washed and said she couldn't sell them at full price. This was out right disrespectful and laziness.
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April 2023 by Emma Spears
Got humbled at this location today ? ordered some new underwear and came to pick it up, only for the boy helping me out to go get it from the back then yell across the store “is it the order with a bunch of underwear??” ? that was fun
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March 2023 by Tiffany O
This is the first time in years I’ve been in. In the past I felt like customer service was really lacking, but this time Brittany greeted me, and helped me right away. She was so friendly and welcoming, and made my experience wonderful. I’ll be back because of her!
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January 2023 by Calvin Grant
Wanted to check the balance of my gift card before I went to shop and the dude totally had an attitude, saying I could just do it online instead of having them do it. Sorry for wasting 30 seconds of your time to help a customer…
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January 2023 by Tara Holsman
Employees are always friendly. Sales were pretty good!
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November 2022 by Aliyah Tinsley
I was so disappointed with the customer service. I love shopping here but I was treated so poorly. I paid for my order and was able to pick it today which was cool! Until…the manger of shift said they don’t have any is stock…so she canceled my order to find out there was one in stock. The manager or shift failed to look and blames the other girl who held my order. This “manager” didn’t do anything to make it right and was saying I needed to repurchase my order when SHE CANCELLED IT FOR BEING LAZY AND NOT CHECKING INVENTORY. Funny thing is…my order was delayed not canceled…I got an email saying it wasn’t canceled but delayed. So yeah I had to pay double for my order. Wouldn’t give me a discount for her mistake. Horrible customer service. Won’t be coming back here again.
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August 2022 by Kerry Tegerdine
These people need to learn how expedite the check out and dressing room process. There was a line to try on clothes and an employee IN the dressing room standing around. I had to ask her to check for open rooms, of which there were several, and magically the line disappeared. Take some initiative sweetie. There was a huge line to check out and it’s the slowest process of any retail store I’ve been to. I hate hate hate shopping here but my kids like the clothes…
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February 2022 by C M
Why are you closed on a Friday night? Came here specifically to do a return with you guys and your closed… I don’t live by an American eagle so the venture to get here and find your closed is a pain. Thanks
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February 2022 by Alyssa Hill
Some of the staff are nice, however this location is almost always either closed randomly or closing super early for no reason. It’s frustrating when you come from far just to go there and it’s closed without a reason, and staff are in the store.
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January 2022 by Austin Bigelow
The selection of clothing here was awesome but the service was awful. there were 3 girls behind the register with only one checking people out. the other two were standing around chatting. the line grew to be about 8 people long and they seemed to be completely oblivious. i try not to be too impatient but other customers noticed as well and it was really irritating to wait 20 minutes to be checked out with 2 parties in front of us.
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October 2021 by Chelsea S.
I have received terrible customer service on two separate occasions regarding two completely different (seemingly easy to solve) issues. In my experience, employees at this location will not do anything beyond the bare minimum required for their job. I will not waste my time here again.
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September 2021 by Chelsea Selk
I have received terrible customer service on two separate occasions regarding two completely different (seemingly easy to solve) issues. In my experience, employees at this location will not do anything beyond the bare minimum required for their job. I will not waste my time here again.
