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April 2024 by Isaac Long
It pains me to have to leave this review, because they were nice and I've heard good things about them.. However, I would not recommend using them for any fine art or gallery pieces.....
I brought two of my photos in to be framed for a show. I would normally go through A&A Art and Frame across the street, but they had just gotten a very large order and would not have been able to get my pieces back to me on time.
Like I said earlier, they were nice and the customer service was great.... But they were also training somebody new, perhaps some of the mistakes they made could be attributed to that?? I guess I'm just upset because when I pay so much money to get two photos framed, I expect the frames to not be damaged, I expect them to have not damaged my artwork, I expect them to have not damaged the mat board, and I also expect that when I ask for UltraVue UV70 glass that I actually get UltraVue UV70 glass.... NOT conservation clear reflection control. Now I have a series of five photos where two don't match. I don't know if that was just an error entering the order into the system by the new guy (because he was the one at the computer doing it) or what.... But needless to say I'm very unhappy with their shoddy craftsmanship. For any fellow photographers out there reading this review, try going right across the street from Aspen to A&A. I think you'll be happier.
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January 2024 by Tiffanie Whipple
I love this place, I’ve ordered 3 frames from here, they put them together in record time, they have good options to choose from and it’s just overall a pleasant and exciting experience. Woohoo here’s the frame I bought it had the worlds tiniest unnoticeable dent and was half off- $100 instead of $200. 24x36
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October 2022 by Bonnie S.
I have been using Aspen Art and Frame for several years, and would recommend anyone needing this service to stop in and talk to Chris. I take my projects in, tell Chris to use his artistic skill and magic, and let me know when I can pick up my artwork. He and his staff are extremely knowledgable, creative and open to suggestions, and will work hard to get you a flawless finished piece. They have ready made or custom frames for any project you can carry in to their store. I won't go anywhere else for my art and framing needs. They just rock!!
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June 2022 by Honest Mama
Wonderful customer service! They did a beautiful job and were friendly and helpful. Thank you!
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January 2022 by Gaye Lefebvre
Love these guys professional and fair
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January 2022 by Elizabeth Fielding
She was very friendly and helpful
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December 2021 by Alexandra Purser
Exceptional staff & amazing selection. Consistently beautiful work. I will not be going anywhere else.
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December 2021 by Allyson Riding
I was so pleased with Aspen! I assumed the big box store framing would be cheaper so I went there first. But Aspen beat their quote and did a much better job. They had great ideas, more flexibility of design, and improved my project beyond what I thought I could afford. The outcome was beautiful! They were also very fast getting my job done. I won't be shopping around anymore. This is where I will be going from now on for any framing needs.
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December 2020 by Jeanie Westover
I have been working with Noah on several keepsake family photos. I am so impressed with the detailed work he has done to make these become family heirlooms. He has such a gift for framing and adding the best mat to enhance the picture. I replaced the glass with museum quality glass. They were stunning. The quality of the photos are so beautiful and the glass makes all the difference. I am so glad I brought my photos here for framing. They really care and they do a fantastic job.
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December 2020 by Amy L
8/6/2020 Helpful staff and good frame variety. I'm happy with the custom frame they helped me choose; it's unique and works really well with the large poster I wanted framed. Unfortunately, the board-backing they used to attach the poster had defects. There are several large, noticeable indentations. From just about any angle, the picture isn't smoothly attached to the board.11/20/2020 Update: I called Aspen regarding the indentations and they re-purchased the poster and attached the new poster to smooth backing. The final result is perfect. Since the custom frame didn't exactly match the sample, they gave me a partial refund for the cost of the frame. I appreciate how much work they put into this custom framing job. I'll definitely return for future custom framing.
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December 2020 by Gabriel Ericson
Worst service, they had my art for 3x as long as they said it would take and when I couldn’t get them to answer my calls I went in and they hadnt even started.Take your business anywhere else
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November 2020 by Amy Carpenter
We had trouble contacting them by phone initially but I received very good service in store.
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November 2019 by Benjamin Flake
Worst customer service experience of my life... DO NOT TRUST THESE PEOPLE WITH YOUR ART! They don't know what they are doing and will probably overcharge you. Go to any other art and frame institution, these people are not worth your time! All of these other reviews are likely planted lol.
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November 2019 by Jacob Johanson
Zach was really helpful, he should get a raise. I'll be going back for all my framing needs.
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November 2018 by Jeremy Redd
Had the chance to meet Zach and work with him, to update a few things for my office. He does an incredible job, is great to work with, and really went the extra mile to make sure I was taken care of. Great company, and even better employees!
