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March 2024 by Jeff Crisp
I've been going to this location for 10+ years. The guys are professional, honest, and as fast as they can be, doing their jobs the way they need to be done... This particular location is my favorite.
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February 2024 by Ben Sierra
Great service!
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February 2024 by Wence Flores
Best Friendliest Shop That Takes Care Of All My Vehicles & Brings Smiles To My Littles As We Wait For Our Service. Highly Recommend! Thanks
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January 2024 by Brett
Very impressed with Trevor and the crew at Big O. Was looking at a car to purchase and called the store 10 minutes before they closed, Trevor said he’d take a look at it. Even though we arrived at closing time, Trevor got us in. Good thing to because they found a significant transmission issue. Very impressed with this store.
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January 2024 by connor healey
Came in without an appointment to get a screw removed from my tire. While they worked I walked over to the nearby Costco food court and by the time I finished my meal they had called me with the news that my car was ready to be picked up. Very professional staff. Very fast service.
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January 2024 by Christoph Storrer
Years ago, I had a wheel sensor on a minivan that had gone bad. This made the ABS light come on. I had been quoted by another mechanic (he did not tell me it was a wheel sensor) that it would be $850.00 to service the ABS system and fix the problem. I took the car to Big O for some tires. They came back and told me the problem they had diagnosed and it was a very reasonable price. I can't remember specifically how much now, but I think at the time it was less than $100.00 (might have been less than $50.00) anyway, I approved the repair and was on my way. I haven't had a problem with the system since. From that day till this, I have been a loyal customer. They are always honest and prompt and either getting what I need done, or at least setting up an appointment in a few days. I never get the run around and they treat me honestly. When it comes to tires, there are sometimes less expensive options, but let's be honest here, we are talking a few bucks here or there. Having a competent, honest, person servicing my car is more important to me than saving a nominal amount. I recommend Big O, the north Orem Location specifically.
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January 2024 by tony2k79
They tried to sell me generic tires for premium tire prices. If you can help it, just go to Costco or Walmart.
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January 2024 by Manny Luna
Great service
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January 2024 by Zach Kozak
Unfortunately hit a barricade with my Jeep thanks to ice in Provo canyon. My alignment was super messed up. Having going through that, experiencing the AMAZING customer service provided by these guys was the biggest blessing. Specifically mentioning Keller here, he came outside, as it was snowing to meet me at my car. He was a very friendly person who was extremely helpful and understanding. These guys are top notch and will take incredible care of you. Recommending everyone I know to this shop. Thank you again, Keller. You are a superstar.
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January 2024 by Anthony Jenkins
Went here for an oil change. As part of their standard inspections they looked at my engine air filter and battery and in the process broke some plastic and didn’t put the bolts back in. They didn’t bother to tell me. They’ve been great for tires and oil changes but I hesitate to come back if they break or lose parts without telling me. :(
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December 2023 by Jo Mooney
JONES IS THE BEST!!! I have never had an auto place take such good care of me before in my life!!! My car had some problems with the brakes that resulted in both a tire and the spare going flat, leaving me stranded. I called this location and one of the employees, Jones, personally came to my house to fill up my spare tire so I wouldn't have to pay to tow my car 1 mile to their location. Then, he found exactly what was wrong with my car and patiently walked me through what was wrong, what needed fixing, and how the price added up. He even went out of his way to lower the cost for me and gave me time and space to call a relative to talk about the issues with them before making a decision. I wasn't pressured into getting more work done than I wanted, like so many other places do, and Jones was totally respectful about letting me make the call on what I wanted to do. On top of all that, I was given a loaner car to drive at no extra cost while I waited for my repairs, since they were anticipated to take a few hours. If you want to be taken care of and get your money's worth, THIS is the place to go! (And thank you, Christmas angel Jones!)
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December 2023 by Rina Fonua
They have the best customer service! My kids loved the complementary popcorn and balloons they gave them while we waited for our car.
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December 2023 by Andrew Blake
I hit a bunch of screws on the interstate and got an instant flat tire, had to tow my truck and decided to take it to this BigOTires. When I got there, they backed it right off the tow truck into a bay, repaired all the tires that had screws in them and patch the flat tire, at no charge, and I was on my way within 20 minutes, it was awesome! This is one of the many reasons why I buy my tires at BigO, the best!! And this location rocks!!
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December 2023 by Kim Robinson
Great service, I've done service with Big-O and this store for over 15 years. The crew has taken care of my vehicles and other family members and affiliated referred customers.
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November 2023 by Oscar Palma
I came to do an alignment and they left me with sounds. The car charged me 332 dollars and they did not want to fix it and on top of that they told me that the diagnosis costs 135 dollars and they want to charge me for it. I thought that being a large and prestigious company they would behave Well, with your clients, moreover, I am Latin, I came with my wife to translate for me and even then the service is bad