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October 2025 by Jake Hernandez
First off let me say the customer service is amazing from this store! I’m from Colorado and I called 6 or 7 stores in about 7 states for a specific item because they are sold out everywhere!! A pink pumpkin Marie bag for my wife’s birthday. Emily and Sam went through all the channels and talked to their higher ups and were able to get it shipped to me here in Colorado!! I can’t thank these two enough for the hard work and dedication and going above and beyond! You guys have made this gift that much more special I appreciate it from the bottom of my heart thank you.!!! you guys are amazing!!!
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May 2025 by Connor Bouchie
Emily was so friendly and professional! She helped me find what I needed.
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March 2025 by L K
One of my he worst experiences at a BoxLunch. Tall reddish haired guy, Rude Rude Rude! Door was unlocked, we walked in and said Hi are you open? His response was, well I guess we are now, If the door is Closed we’re not open, if the door is open then we’re open. Then I asked if they price match and he said yes, we picked out our items buy two get one free, total was over $1100. I asked him, did the buy one get one come off? He says in a very condescending way, I guess you weren’t paying attention when I told you Only if there is a price slashed! So , I asked him to help others while we figured out what we were going to dog to do. After helping others, he says. Even though I told you and you weren’t paying attention, I will go ahead and do it for you. When he’s done he says, If corporate comes after me, I’m gonna give them your phone number so just be aware in case you get a phone call because I don’t want to get fired. I told him, we’ll just cancel the transaction because I don’t want you to get fired. He says, No, just be aware if you get a phone call! Unacceptable, unprofessional. If anything, he should get fired for his Horrible Attitude!
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February 2025 by Jasmine Gonzalez
Worker was rude wouldn't stop talking about how she hates everyone, and couldn't wait until it was time to close very unprofessional.
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December 2023 by Mark Bennett
I ordered stuff online, but when I went into the store late in the day they told me all my orders had been cancelled because they don't have any of it in stock or the item listed on the website was ambiguous. I'll avoid this place in the future.
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November 2023 by Candy Tippets
Box Lunch has amazing customer service and a great selection of products/gifts to choose from! They have something for literally everyone on my list for Christmas and every time I go in I am greeted with a smile without fail. I signed up with my email and got $5 to spend on anything (no min purchase required) which was such a sweet surprise! We ended up getting a $5 item and only had to pay tax!! I would definitely recommend Box Lunch and love visiting as often as I can.
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November 2023 by Keana Casey
been checking out the store for months and every time i go in there it smells like fricking caca and wee-whiz, pls invest in a candle or two!
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September 2023 by Brent Beardsley
An amazing store with tons of great shirts, pins, backpacks and more featuring tons of fun and wonderful characters.
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September 2023 by Jeff Crisp
Fan of the Hot Topic store, but enjoy better lighting? Well here ya go... If you're into gaming, anime, or music it's worth checking out. Many items seem incredibly overpriced even for the mall, but it is still a cool place. 4 stars, but only because of how expensive everything I looked at was.
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April 2023 by Trisha Yadhe
I gave them a coupon that was for 25% off. The next day I looked at the receipt and come to find out, they did not give me the full discount. Such a lame and inconsiderate thing to do to someone. I thought the price seemed off, and I was going to ask about it, but the guy who rang me up already seemed put out. I think he was working on some other project or something, cause he seemed really irritated that he had to ring up my stuff. I’m sure they had some sales goal they were trying to meet, and they felt like hitting that was more important than being respectful.The employees in general (at least the day I was there) are very “retail” if that makes sense. Like the stuff they’re saying isn’t rude, but the tone in which they’re saying it is like “ugh, god, you’re wasting my time.” Also when you check out they are going to pressure you into giving a phone number and email. If you try to say no, it’s so awkward and they get super passive aggressive.Also the selection of items has become way more limited. It just feels like an extension of the Disney store now, but with a few anime and Harry Potter things here and there.
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January 2023 by Katelynn McMeen
My hubby and I LOVE BoxLunch. It is honestly our favorite store.
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May 2022 by MrPuggy
Been coming to this store for years and I have to say the employees handle Funko drops horribly I’m a huge collector and every time there’s a box lunch exclusive I get disappointed because this location always gives me problems sometimes the employees will hold figures for there friends which is totally unfair for those who waited a hour in line A lot of the time drops aren’t even announced at this store so you’ll just miss out and one time I bought a Funko soda that was already opened by mistake and when I went back to refund it they said they couldn’t employees here are actually very nice to me They just don’t seem to run the store’s exclusive drops very well other than Funko drops this store is great for anyone who enjoys pop culture
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April 2022 by Son of the Sea
They have a lot of options and really cool items from various shows and topics, I never really buy anything cause I can never decide what to give, but the staff is really friendly
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April 2022 by Jordan Dickson
The employees were super nice and helpful. They had Demon Slayer merch which my daughter was after.
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April 2022 by Ryan
Nice store, nice staff, can usually find something in your fandom.
