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November 2023 by My Opinion
Busy and noisy. We were charged four times for one bear, they refunded the money but still not expected.
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October 2023 by Justin Robison
Went in to buy a bear on date night, I understand it was late but I was told they were open to browse but that the registers were closed and we could buy anything. Sad because they finally had the one she wanted!!
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August 2023 by Shaurelle
Bianca is an absolute sweetheart! She is so attentive and helpful, she took time to take care of all my questions and help me out! Made my entire week, thank you so much Bianca!
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August 2023 by Suzanne Miller
The shopping was great. The people were nice and so good with my son! But I am disappointed in the product itself. We got a bunny to put my son's last binky in (so that he could have something to replace his binky) and he loves it! However, it wasn't even a month and the stitching in the arm has come undone. He is not even rough with it. So I feel like it should be better quality for the price.
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July 2023 by Amy Baird
K. So I swear I'm the only person who has never bought a Build a Bear. I was always scared it was hundreds of dollars to get a bear.My kids all had birthdays and there is a birthday bear so we decided to try it.So they each picked a bear to make. Then we stood in line and they got to push a pedal to fill the bear. Then they got to choose the firmness of the bear. I kind of love that they got to choose how firm the bear is. Most teddy bears aren't as full as my kids like them.Then they did a heart ceremony. One of my kids got a scent for her bear. It smells so good.Then they gave the bear an air bath. We looked at all the clothes and accessories, which add up really quickly. They range in price from $5 to really high.My son got a hug shirt that he adored. They had some amazing Disney princess outfits and shoes and all kinds of accessories.Then we made a birth certificate.Since we got birthday bears, the price was affordable. We got the signature bear box condos which were only $1. My kids felt very fancy and did something they've always wanted to.The staff were super friendly. I loved how kind they were to my kids. Super fun and excited.So you can do an affordable birthday bear during your kids birthday month. I would recommend setting a budget with your kid before you go. It can easily get spendy. Also just let them enjoy the experience.And a big shout out to the sweet staff that made my kids feel special.
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June 2023 by Aspen
I was excited to see they released Hello Kitty again, I grew up w her being one of my favorites. Emily helped us and she was great! :) (4 stars because they did end up getting her in store, but when I’d first went to see she wasn’t, and I thought I could only get online.. shipping was more than I’d like to of paid when I could’ve just gotten in store)
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May 2023 by Tiny ceal
I’m beyond unhappy with the Build-A-Bear experience had today, we brought our 2-granddaughters and a niece to Build-A-Bear in Ogden,UT. And after we left and returned home was informed by another niece how the experience is supposed to be! Sadly it wasn’t even close to what we experienced they didn’t even get their birth certificates, why you might ask. Well simply because we didn’t know. Not to mention the $150 we put into the bears!!!!
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April 2023 by Angela V.
This store has lost all sense of customer service. They have no idea how to treat people with courtesy and respect. Every time I go in it gets worse and worse and worse and today it was the last straw. Mind you I have been getting a build a bear for each one of my six children since they were born. Every year each one of them goes in to get a new bear. So we have been very loyal customers. Today however, I am done. I'm done with the store and I'm done with their wokeness deplorable behavior. You can't even look at one of the employees without them feeling like they're being "threatened" or afraid of the air around them. I walked in to just look at the bears with my kids. Two of my kids found one they each liked and I thought why not, let's just get them one. I went to move towards the gal who stuffs the bear, and I stood about 10 feet away from her, because I knew she was helping someone else. She looks up at me in a very threatening way, as if I was storming her. And tells me to wait one step behind me on the heart. I looked around and I said OK. And then she kept telling me to back up she's not ready to help me. Finally, I said I'm just standing here, I am not going to attack you". And she got up and went to tell her manager. We put the animals away and left the store and we are never coming back.
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April 2023 by McKenzie Stowell
They switched the bears in 2020 and the bears are poor quality! We have bears from 2014 that my in laws made with their voices that still play. They are very special to my kids.We got two bears a year ago and they stopped working within 8 months. Again, special gifts from my in laws.I called build a bear on how to switch batteries because I couldn’t find a spot and they said the bears are not able to switch batteries and that they made the change in 2020. The only solution is to make a new bear. This is incredibly sad and I will not use build a bear again.
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April 2023 by Alyssa Richards
Took my one year old here for her birthday and it was fun. The line and the wait was long (not the best for impatient kids), but one of the girls with dark curly hair was very friendly.An employee at the register was very unprofessional. She was sitting on her phone while a long line of people waited. After waiting in line for 15 minutes, it was finally my turn to check out. She told me “one sec” while it looked like she was texting. She was the only one on the register so it was very frustrating watching her stand there with a store full of antsy families.
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April 2023 by Alexandra Walborn
We had an absolutely wonderful and interactive time at build-a-bear stuffing and purchasing a red Dino for my 3-year old son. Zara helped us and my son loved how magical she made the experience for him! He loved kissing the little heart before sticking in inside his new friend:)
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March 2023 by John Hooser
I’ll give 4 stars it really should be 5 however the store was missing some items and was not stacked in the items they did have. With that said I’m sure it is normally a 5star just today there were a LOT of people here and I’m pretty sure that’s why it was not stocked. The workers were great
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January 2023 by Hadleah Yergensen
Honestly. If you work in customer service. Have at least some person skills. To have 1 out of 3 employees who have any tact is pretty pathetic. Especially in a children's store. I would not recommend coming to this store. The cute blonde guy is really nice and extremely good with kids. Also the only reason this place is getting even a 2 star review. 0 out of 5!!!! Sincerely the mom's in camo!!
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December 2022 by Candy Tippets
We have SO many Build a Bears my daughter honestly can't ever get enough and asks for one for every special occasion! She has to visit every time we visit the mall! They always have the nicest staff who all work great with the kiddos and pros at the sewing/filling process! 5 stars!
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December 2022 by Camille Kramer
I'd give ZERO stars on this day! I realize it's a busy time of year, so really waiting at the counter for 20 minutes was to be expected. However, when you're hoping I just leave, so when I don't, you come up to the register, roll your eyes and say "yes?" Annoyed... I really do hope your day got better! This location has really not ever been the most friendly! Glad we just got an unstuffed to ship to be stuffed at a different location. PLEASE don't touch my ❤️
