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April 2024 by Justin Johnson
First let’s start with the fact they lied to me about military discount. I called corporate to confirm that they still do for veterans, but, the rice was crunchy. I called corporate and confirmed I am meant to receive the 25% off and they refunded my entire order. The only saving grace was the food is amazing. Will come back and see if they actually honor the military discount and update review and amount of stars given.
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April 2024 by Corinne Merzlock
I specifically came to this location because I wanted a good experience. The locations closest to me have been disappointing lately, so I came to Orem Cafe Rio and they didn’t disappoint. It was clean, they weren’t afraid to give adequate portions, it was clean, and staff members were polite and professional. Thank you, Orem Cafe Rio, for restoring my faith in Cafe Rio!
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April 2024 by Zion Jones
Seems like all Cafe Rio’s are going downhill as far as quality goes. Rice was barely cooked (common with Cafe Rio in general)
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April 2024 by Oscar Aracas Mano
The best restaurant ever. The staff is always amazing.
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April 2024 by Jeff Beatty
This location is great for dine-in, but terrible for take out. I can count on one hand the number of take out orders they've gotten right in the last 6 years. I've complained to them, I've complained to headquarters, they can't seem to get it together.——————-Update April 2024, this location is still consistently getting orders wrong, despite the app clearly outlining what should/should not be on each item. The app offers no means of requesting a refund for incorrect orders, and these are things you can’t verify until you get home (e.g., ordering no pico on a salad, the receipt spelling that out, but them still putting pico on the salad).
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April 2024 by Mindy Floyd
There was a line but it went rather fast. The food was on point so fresh and plenty of it.
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April 2024 by Deb Perkins Whitney
I do like the food, but the service is horrible. EVERY time. I get something that I didn't order or they don't bring it out to the car when I chose curbside and I have to call corporate because there's no direct phone
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March 2024 by Brady England
Go to Costa Vida instead. People here are grumpy. The food at Costa Vida is cheaper and tastes better.
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March 2024 by Pino León
Excellent service from your staff
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March 2024 by Jose Sanchez
The customer service in this store is terrible. They don't ask you the ingredients for your food, they are distracted talking among themselves, they serve you poorly when they are about to close. In short, terrible service.
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March 2024 by Keri Lynn Kynion
I love cafe Rio,... usually.Wasn't too impressed with this location.I had the tortilla soup with black beans instead of chicken.It somehow lacked the robust flavor and amount of fixins that were in it.I was not impressed.I only ate some of it.My daughter had the sweet pork salad and ate every bite!
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March 2024 by Cristobal Alfonso Bustos
I went last Thursday at 10:30 pm and they already had almost all the ingredients saved. The woman who served me was super unfriendly, she didn't pay attention to me and I repeated to her several times what type of chicken I wanted. In other words, if they close at 11:00 p.m. and you arrive half an hour early, why do they treat you poorly? And to make it worse, they didn't ask me for the ingredients and they added whatever they wanted and they gave me the food already packaged and I couldn't do anything, I just paid and left very frustrated.
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March 2024 by Grant Hatch
Average experience, it was fine.
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February 2024 by tenrina
Great and quick service!! Everyone was super friendly and answered any questions I
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February 2024 by Alyssa Hill
They were so sweet and amazing!!! Thank you so much!! :)
