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May 2024 by Scott Kent
Got a local company kind of customer service experience when I went in today. This branch was super helpful
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May 2024 by Breana Seabrook
If I could give this branch zero stars I would. Every time we have come here, the staff is uneducated and cause us to visit another location where we get our concerns and issues addressed promptly without fail.
Something as simple as cashing a savings bond as the beneficiary they could not do, and had to look up on chase's website and in the end said they weren't able to. We went to another branch and it was a quick easy process. Please educate your staff, we will not be back and we wouldn't suggest anyone else come here either.
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April 2024 by Piggy Princess
Great customer service!
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April 2024 by A Avalos
You guys are the worst at answering your phones. I called last Saturday. I called this Saturday. It always says you are busy and tells me to call back another day.
Also, my mother is not able to walk and is in the ICU. You guys want her to come in person to add a beneficiary to her account. While other banks let us video call, docu sign, verify who she is on the phone. I wouldn’t recommend this bank at all!!!!
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April 2024 by Katie Dowdy
Multiple negative experiences here. For an account I had they requested I bring in more documents so they could keep the account open. I brought in the documents but they closed my account anyway without talking with me. They are often unable to help me in the bank location and tell me I have to call a phone number. The robot system is very unpleasant and takes forever to be able to speak to a human that can actually help me with my account. Bad business and bad experience as a customer. I have better experiences at other banks and will probably close all my accounts with Chase.
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February 2024 by dillon williams
What a terrible experience trying to open a new account, the clerks were useless and just referred us online to open an account online to which it won't let us, then when we try to call to make any sort of appointment with their bankers no-one answers. not only are the employees not helpful but chase's app and website are even worse.
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February 2024 by Provo Local Foodie
Had an amazing experience setting up a business account here, Thomas Belnap was phenomenal! Cannot recommend more
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February 2024 by Lisa Christie
They don't answer the phone.
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January 2024 by Young Stupid
Got there late which is my fault. What wasn’t is the worker that made eye contact with me and watched me try to open the door and the laughed at me.
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January 2024 by Ng Trifecta
Best bank we use
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November 2023 by L A
Staff are nice and efficient - it's never too busy here. Loses a star for me on the fact that the entrance to the parking lot is awful to enter if you're coming from the north, thanks to traffic and the lack of a safe traffic median as it's taken up by an opposite-direction turn lane. And the parking lot is not in the best condition when you leave either, so I guess always try to come from the south and watch out for potholes.
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August 2023 by juan david jaramillo
Very fast
Excellent client service
Very friendly
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July 2023 by Mckennah Pead
Ok with banking but don't answer the phone when you need it, $50 has not been refunded back to me for over 3 weeks ive been waiting told I would get my money back in 4-5 business Days I've called over 5 times on a Tuesday morning I'm pretty sure they aren't busy and are just being lazy and not answering the phone
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July 2023 by 秘密基地（#名角#）
Warm and thoughtful service attitude
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July 2023 by Carrilyne Jaynes
I love the employees at this bank!
