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February 2025 by Lisa Skodol
Unacceptable Racial Discrimination by Employee
I recently requested services from CMS Online and had an extremely disappointing and hurtful experience. During my interaction with an employee named Mason, I was subjected to racial discrimination based on my name and perceived ethnicity. Mason made insensitive remarks and displayed clear bias, which was both unprofessional and deeply disrespectful.
When I tried to address the issue, I was dismissed with the statement, "Go whatever I can do." This kind of behavior is unacceptable, and no customer should ever be treated this way.
I expected better from CMS Online, but this experience has left me feeling marginalized and disrespected. I hope the company takes immediate action to address this issue and ensures that no one else has to go through something like this in the future.
Until CMS Online demonstrates a commitment to treating all customers with dignity and respect, I cannot recommend their services.
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April 2024 by Alex Kofman
Absolutely awful company. Advise to any potential business that considers CMS as their credit card processing provider - STAY AWAY!
We had ATTEMPTED (not authorized or settled) fraudulent transactions that were blocked on our end prior to authorization and CMS has decided to close our account immediately and hold our funds for 180 days.
No other unusual activity or chargebacks.
We have brought this issue to Utah Department of Banking which is currently reviewing the case.
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August 2023 by Insperia Team
This place is a cesspool of incompetent charlatans. I can honestly say that I have never worked with such an unreliable, deceitful and inept group of people. If you don't want to spend hours, which turn into days going in circles and getting lip service just to find out where your money is - STAY AWAY!
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April 2023 by Jean Waitneight
DO NOT USE. Impossible to get a hold of. Trying to close the account and they don’t respond. I am still being charged monthly fees.
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December 2022 by Corey Lavish
AVOID THIS BUSINESSS!!!! I worked with this company as a payment processor for my Shopify store since June 2022. The company held 10% of all my reserves from all sales, which was normal procedure and I didn't mind. However, after my reserve balance grew to over $10,000 I started inquiring about when and how those funds were released. This is where things started to get weird. I was informed reserves are held for 6 months since account open and would be able to request a release on Dec 8th. So, once Dec 8th came I had requested again and filled out the required form. I was then told a few days later that they denied me and would not release my money to me. No valid reason given at all. Then shortly after the company began holding 100% of my payments without any notice. Once I started asking them why they are now holding 100% of my money and wont release my reserve balance, I was ignored for almost 7 days while they continued to steal my money while I was still shipping products to customers. Finally, a week later they responded and told me now they decided to close my account for no reason at all. I did nothing wrong, no policy violations, only asked for my money that was rightfully mine. So now after closing my account they inform me they are going to hold my money for another 6 months. Not only the 10% reserve balance but also 100% of my income from the last week they were ignoring me. My reserve balance is now nearly $15,000 they are holding hostage without any explanation. They let my reserve balance add up to a substantial amount and then suddenly decide to close my account for no reason at all and just so they can hold my money another 6 months longer and tell me nothing I can do about it. This is terrible business practice. They have no right to hold my hard earned money. I asked many times just for 50% to be released but they are not willing to help. This is the worst experience I've ever had with a merchant processor and completely unethical to treat customers this way.
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June 2022 by J P
It is now NEXIO, they keep all my sales in reserve $6000 after 2 years of trying get any fund release or any answer they say will keep the $6000 for cancelation fee, stay away for CMS or NEXIO they will steal your money
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June 2022 by Connie Sams
CMS will charge you enormous fees and steal your money without thinking twice. Their business practices are shameful.
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February 2022 by Garrett Winn
Great company. Lots of awesome people to work with.
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June 2021 by TEAM BUILDERS. LLC
The CMS Team worked with us during the pandemic and were very patient, professional, and understanding of everything that we were working through! I will never forget that! Always grateful for their efforts!!
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June 2021 by Signarama Antioch
Let me tell you how happy I am right now with Andrew's help. We have been trying to get our credit card reader working for a few days without success. Andrew in my new tech support Guru. He was able to walk me through the process and my credit card reader is NOW WORKING!!!! Yay! Thank you, Thank you, Thank you Andrew :)
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June 2021 by Image360 Wallingford
We got off to a somewhat inauspicious start, but after the minor bugs were worked out your system has been a tremendous time saver. I am so glad we made the change from Priority payments to CMS.
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May 2021 by Alexe Jenks
CMS has been really great to work with! My main contacts are Doug and Chris H and they both are very responsive and are able to assist with any problem or issue that may arise. Their whole team is quick to respond and they are always able to explain the complexities of credit card processing in a way that is easy to understand.
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April 2021 by Prepper MarketPlace
Transactions happen in a smooth manner. Whenever questions have arisen we have had instant access to customer support and our questions have been answered within the hour, or sooner. Professionalism with a friendly manner makes it pleasant to work with CMS reps. We highly recommend CMS for your credit card processing needs; they are an excellent company!
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February 2021 by Darrin Lawrence
I needed to add American Express for processing and the turnaround to make it happen was extremely fast.
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February 2021 by Cindi Mcpherson
Jed was very helpful in helping me with a dispute. He stepped right in told me what I needed and took control. It saved me a lot of stress!
