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January 2024 by Familyof5
Very low inventory
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July 2023 by Megan Mair Utah Hairstylist
The ladies that work at this location have been extremely helpful every time.
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June 2023 by john enciso soto
I would never recommend this store
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November 2022 by TJ Trujillo
On hold for 10 mins. Wasted 10 mins of my life on someone to not help me whatsoever
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October 2021 by Kylee Thurman
I will not go back to this store. I asked them it they had a certain color by a brand and they did not. I asked them when they'll be getting more back in-stock. They said they don't know what is on their order. Like what how do you not know what is on your order. They said they'd call me when they get more of that color in. They told me they would call me when they get their shipment in. I never got a call. So I went in to see if they had any. They had their shipment in. And I asked them if they had any of the color I was looking for they said they aren't sure what's in the cart for their shipment. Like how hard is it to go and look and see if you have the color and brand I'm looking for.I got a call back TWO months later saying they had the color I was looking for. I didn't go and pick it up and buy it because I was frustrated and went to salon centric instead.
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October 2021 by Sierra Battaglia
Horrible customer service. I called to see if a product was in stock and I was told immediately no they did not have it. I was driving past so I decided to stop by and check and of course there were 3 of the product I was looking for sitting on the shelves. No one had even checked and just told me no. When I got there both girls working were sitting in the back room.
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September 2021 by Katie Allan
Natalie is absolutely amazing! She is literally a walking cosmo encyclopedia. She knew the complete science of every product I asked her about and happily spent time explaining it to me. Above and beyond!
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September 2021 by Stephanie Heckathorn
The girl is very nice and helped me with type of wax that they have
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September 2021 by Ally Weaver
I needed color for my 8:30am client. I got to the store at 8:15 and it was locked up and closed. It said they opened up at 8am and I planned my morning around it. Now I have to run to salon centric and will be late to my 8:30 appt
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August 2021 by Amanda Marrott
Love this store. The girls are always so helpful and nice but was very appalled to see a customer yell at the associates and call them profanities.
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August 2021 by sierra smith
Horrible customer service. I called to see if a product was in stock and I was told immediately no they did not have it. I was driving past so I decided to stop by and check and of course there were 3 of the product I was looking for sitting on the shelves. No one had even checked and just told me no. When I got there both girls working were sitting in the back room.
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June 2021 by Kylee Olsen
I will not go back to this store. I asked them it they had a certain color by a brand and they did not. I asked them when they'll be getting more back in-stock. They said they don't know what is on their order. Like what how do you not know what is on your order. They said they'd call me when they get more of that color in. They told me they would call me when they get their shipment in. I never got a call. So I went in to see if they had any. They had their shipment in. And I asked them if they had any of the color I was looking for they said they aren't sure what's in the cart for their shipment. Like how hard is it to go and look and see if you have the color and brand I'm looking for.I got a call back TWO months later saying they had the color I was looking for. I didn't go and pick it up and buy it because I was frustrated and went to salon centric instead.
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January 2021 by c'est si bon
Manager, you need to pay attention to what your clients are saying about the service at your store! The two girls working on 12/26/20 at 3:00 pm don't have skills on don't care when it comes to customer service. The product I was looking for, was overpriced at the store than cosmoprof app and SalonCentric. I explained the situation the girl didn't care, went to my regular cosmoprof store in provo which I love, but they didn't have the product I need. Went back to the orem store because they were the only one between all the cosprof & salon centric in the area. Then she was finally willing to match the price, and I did let her know that she would have save me a lot trouble if she was just willing to take car of the first time I was there. So frustrating.
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November 2020 by Ryan Peck
I needed some hydrogen peroxide in a cream to bleach some old computer cases. They were completely confused as to what that was. I went to a beauty supply store in the next town and they knew immediately that what I needed was called "developer". It's odd this beauty supply store would not know what their products are or what they do.
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October 2020 by Gabi Parker
Cashiers here are really bad at customer service. Would prefer people who are actually kind and not demeaning. One lady actually asked if I “paid attention to the signs” when referring to hours. Like, is it that hard for you to just say when you’re closing? Won’t shop here again. Kinda stuff gives people anxiety for even opening their mouths.