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October 2023 by Jense Colora
I went to change a necklace that I bought, Just when I was going to take it out of the packaging it broke and the woman who attended me said that there were no changes in jewelry with a very bad attitude, I found it racist and rude, I didn't want to behave like her so ignoring her was something very unpleasant
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September 2023 by Kylie J.
needed to return a dress that was too itchy to wear, I had the receipt and the tags but they weren't attached. they said their policy was returns only with tags attached but the girl helping me asked her supervisor and they gave me a one time exception because I had the tags and they just told me next time to have them attached, great service thanks for understanding guys!
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September 2023 by Josue Gomez C.
I'm absolutely delighted to leave a glowing five-star review for Forever 21 at University Place in Orem! This review is a heartfelt applause to the managers and Ian for their outstanding assistance in helping my daughter find the perfect outfit for her Barbie-themed homecoming.The dedication and patience displayed by the managers and Ian were truly exceptional. They went above and beyond to ensure that my daughter had a wonderful shopping experience and found an outfit that made her feel like a true Barbie doll.Not only did they offer valuable fashion advice, but they also exhibited a genuine enthusiasm for helping my daughter achieve her desired look. Their expertise and willingness to assist in putting together the ideal ensemble were instrumental in making this shopping trip a success.Forever 21 at University Place in Orem boasts a fantastic selection of trendy and stylish clothing, and the exceptional service provided by the managers and Ian elevated the shopping experience to another level.I want to express my deepest gratitude to the entire team at Forever 21 for their professionalism and dedication. Their assistance in making my daughter's homecoming outfit dreams come true did not go unnoticed and is sincerely appreciated.In conclusion, Forever 21 at University Place in Orem is not only a fashion paradise but also a place where dedicated and friendly staff like Ian and the managers make shopping an enjoyable and memorable experience. I wholeheartedly recommend this store to anyone in search of trendy attire and top-notch customer service. Thank you, Forever 21, for your outstanding service and for helping create beautiful memories for my daughter!
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July 2023 by Delfina Pereira
Good prices and everythings looks good but the girl who served us this morning was very unfriendly and responded ugly
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July 2022 by Jake Robins
Men’s section of the store might be the size of Harry Potter’s broom closet of a room. Absolutely pitiful.
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June 2022 by translucence
The staff are always super rude! The manager always has an attitude, and the lines are so freaking long or no reason. Also, the store is always s mess.
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May 2022 by Cory “Smalls” McFarland
So, I was in the area today with a friend, and she was looking for a few more outfits... And we stopped by here.First off, I was really surprised how friendly the employees work, and it was great to feel welcomed.They had a pretty large selection of things to choose from, and we were both pleasantly surprised how many of the items one sale, and how cheap they were. (Cheap in price, not in quality.)The employees near the fitting rooms, were so helpful, and were great while answering questions, while helping us all feel welcomed.Really though, the prices were a lot lower than I was expecting, and I may make it a point to visit this location quite a bit more in the future
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February 2022 by Lily Martin
It was a pretty store but hard to find things and the dressing rooms where closed so that was inconvenient
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January 2022 by Amber M
Been coming here for about 8 years now and never once has anyone ever greeted me or asked if I needed help. Staff has always been “hi” and “bye” at the register. SHAILEY was at the back of the store when she greeted me and told me about the forever 21 card. She also asked me if I needed any help finding anything which blew my mind. It took forever 21’s staff 8 years to finally hire someone that will give me the time of day.
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December 2021 by Cory McFarland (Smalls)
So, I was in the area today with a friend, and she was looking for a few more outfits... And we stopped by here.First off, I was really surprised how friendly the employees work, and it was great to feel welcomed.They had a pretty large selection of things to choose from, and we were both pleasantly surprised how many of the items one sale, and how cheap they were. (Cheap in price, not in quality.)The employees near the fitting rooms, were so helpful, and were great while answering questions, while helping us all feel welcomed.Really though, the prices were a lot lower than I was expecting, and I may make it a point to visit this location quite a bit more in the future
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December 2021 by Ligia Charvet
Good variety, well stocked, organized, nice staff.
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December 2021 by Graciela Weaver
They don't have fitting room?
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October 2021 by Jenna Storrer
I like to find things on clearance here, but lately there hasn't been things I like.
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October 2021 by chiheiro252
Overpriced for the clothing you purchase. They don't last and just aren't the quality they were 10 years ago ?
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July 2021 by Rev. C McFarland
So, I was in the area today with a friend, and she was looking for a few more outfits... And we stopped by here.First off, I was really surprised how friendly the employees work, and it was great to feel welcomed.They had a pretty large selection of things to choose from, and we were both pleasantly surprised how many of the items one sale, and how cheap they were. (Cheap in price, not in quality.)The employees near the fitting rooms, were so helpful, and were great while answering questions, while helping us all feel welcomed.Really though, the prices were a lot lower than I was expecting, and I may make it a point to visit this location quite a bit more in the future
