Guitar Center in Orem has a new manager, Kippy, who is described as a breath of fresh air with a great smile and exceptional helpfulness. The staff are known for being helpful and passionate, assisting customers in making decisions for guitar products. Despite the busy atmosphere and occasional short staffing, they find a way to provide excellent customer service to everyone in the store. However, it is noted that the DJ selection is no longer available. A customer mentioned that while they found the exact capo they needed, the checkout process was slow, taking 20 minutes even with three people working at the registers. The business has shown good customer service when handling issues with a used product, offering to credit the account for missing parts. Customers have praised specific staff members, like Tyler, for being encouraging and helpful, adding to the positive experience at the store.
Very helpful. I always appreciate passion for music.
January 2026
This guitar center is one of my favorites! Very nice selection, and the staff rocks! They let me play the bass so that the whole store shakes. I plan on stopping by the next time I am passing through.
January 2026
Excellent customer service and assistance from Kamish. Thanks for your help!
