-
April 2024 by Coolepickids Tinkletoes
The employees are very kind and helpful
-
April 2024 by Emma
I got a birthday gift of an earring set but one of the earrings was missing. I went to the store with my husband who gave me the earrings. We asked what could be done. The girl who helped us was so mean. The first thing she said after we told her what happened was “well if he had noticed when he bought the earrings, we could have discounted it but there’s nothing we can do now.” I have no clue how that information is helpful to the situation. I asked if we could return the items, she said yes. Then I asked if I could buy a new set with my own money with my card. She said that was not allowed because then it would be an exchange and exchanges are not allowed for jewelry. I said I didn’t understand because my husband would be returning the jewelry and would receive the refund, I would pay for the new set myself with my own money using a separate card. She got really angry and started shouting at me that I couldn’t do this because this is an exchange. I asked, so we can return this earring set, and then we couldn’t buy any jewelry after? She shouted “fine! I’ll do it this one time!” I said thank you, and she rolled her eyes.I never once raised my voice, or degraded her. But being yelled at on your birthday in front of your friends is another level of hurt. All I wanted was clarification. I was fine if I couldn’t exchange it, I just wanted to understand the rules. Money or getting a new set of earrings was not a priority, I seriously only wanted to know what the rule was!!Being treated like that is enough to make me never go back. I’ll just order online next time. I’ve been shopping at hot topic for over 12 years and I’ve never been treated so horribly before.
-
January 2024 by Eliza Finnegan
Love it here, and the people there are always nice and considerate. I wish the store was bigger cause its so packed with how tiny it is and even more so when there are people there and they are always at least a few people if not then there are a ton of people making a tight squeeze or having to wait to see things. I also wish there was more of a selection of products, especially in the plus sizes. Other than those few things, I love it here and the product they sell and is one of my go to places for fun, unique, cute, and fandom type clothing, accessories, and much more!
-
January 2024 by Kyran Baig
Very nice staff
-
January 2024 by Katherine Fanning
Khatie was a huge help! When I told her what kind of stuff k was looking for she was able to point me in the direction of so many options. I was able to find TWO perfect gifts because of her! She also made sure I was aware of all store deals and benefits. The customer service was fantastic and Khatie was so sweet and fun to talk to.
-
December 2023 by Emma Wilson
One of the managers (I believe her name was Ash) was extremely helpful! Love this location
-
November 2023 by Dylan Zollinger
The employees here were soooo nice!
-
October 2023 by Raquel Yensen
It is a fantastic place to shop. The best deals. Highly recommend for everyone.
-
October 2023 by Adderall Chills
it's a hot topic lol, the people are nice, it's got edgy pop culture stuff. Usually a deal going on
-
September 2023 by AC S
I didn’t wanna give a bad review because I’m sure there was a reason but everything was fine until we asked an employee to help us get a sweater down from up high. First she seemed like she didn’t want to even help and that it was a big hassle to help us. Also she gave attitude to my sister when she was just asking for clarification on something. Maybe she was having a bad day but I hope she can maybe have a better attitude towards customers in the future. The other associates were nice and friendly unfortunately for us it was the one we asked for help that wasn’t very nice.
-
August 2023 by Dakota Estrada
Staff aren’t very welcoming and make me feel nervous, but I love the selection of accessories. Wish they had more Sanrio items.
-
August 2023 by A. Griffith
Mars and Soup helped my sister and I out today. Such a great experience and great conversation!
-
July 2023 by MrPuggy
This used to be one of my favorite places to visit, the employees are always kind to me and I just genially enjoy being around this place.However the only reason I really come here is because i am a Funko collector and as of recent they’ve gone under new management and refuse to post about any new releasesThis feature is what made hot topic the best store to collect at making it extremely fair and fun. I met lots of amazing people waiting in line for releases at this very location I’m sad to see it go down the direction it has as this was one of my favorite things to look forward tooIm only leaving this review in hopes that it’s seen by the employees or the manager so they can work towards bringing the community they gathered back so we can all have fun together again (I miss my line buddies ?)
-
April 2023 by Hannah Cosper
Brenda helped me out so much- so patient with my very indecisiveness lol and very kind! Great customer service.
-
April 2023 by Todd R. Hepworth
My teenage daughter's favorite store. For me, the music is too loud to have a conversation. Maybe that's the point--stop talking, buy something, and leave.
