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March 2024 by Tamra Yazzie
The worst massage I’ve ever had, if you can even call it that. It was more like let me put lotion on you and goodbye. Very polite massage therapist but horrible at a massage.
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March 2024 by Mardi Sifuentes
Got a last minute massage for my birthday and it was amazing!!! Marei(?) was awesome. I felt super comfortable and relaxed the whole time.
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January 2024 by Ashlee stewart
Denise Williams was my massage therapist and she did a phenomenal job. She was so understanding and so knowledgeable. She wasn't pushy and didn't make me feel like she was trying to sell me anything! I feel so taken care of and I could be any more happy woth the amazing service she provided me with! I would and will recommend her to everyone I speak to! Thank you for making me feel pampered!
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September 2023 by Shandy Burnside
My experience was awful. This was my second massage ever. And if it would have been my first I would never go back. The therapist ended 10 minutes early. They only did my back when it was a full body massage. They kept telling me inappropriate things about their workplace and their family life. I left more tense than I went in. I will not be back.
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August 2023 by Angel Wharton
It's a hit and miss. Getting an appointment can be a nightmare, other times you can get right in. There's one or two really phenomenal people, but it seems like by the time I find them, they leave! It's very clean, very professional, I just wish they could be more consistent in scheduling and high quality massages.
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July 2023 by BRODERICK CALLEY
Got an absolutely killer massage. The front desk lady provided great service. What a great employee. Definitely deserves a raise
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June 2023 by Anna Lauren Halversen
Had multiple facials here from Makayla and she was the best! Both times I left feeling so nice and rejuvenated. This company is known for their massages but don’t let that draw you away from the facials! They’re awesome.
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June 2023 by Steve Mitchell
My wife got a gift card fir mother's day and decided she wanted me to go with her. This is the first massage I have had professionally from someone other than my daughter. Mike and Ryan did an amazing job!
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June 2023 by Rosemarie Mitchell
Went for a couple massage it was awesome. Mike and Ryan did a fantastic job.
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March 2023 by Adam Osthed
This place was amazing! The customer service was exceptional and the facial was high quality.
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December 2022 by Jessica Anderson
After calling pretty much every location in Utah, we finally got a hold of the Orem location, they said they were booked months out for a couples massage, so I booked it, when we show up to the appointment they said they couldn’t do our massages because one of the couples therapists just moved. We didn’t get a call a text or anything. Then we said it was fine to just reschedule us as soon as they could, which was 2 months out and they said we could no longer do a couples massage but could get in at the same time?? Then the DAY before our appointments we get a call saying my husbands appointment was canceled because the therapist got injured. They have not once offered a refund, a gift card, compensation, NOTHING. She continued to tell me their next soonest appointments were another month out, so this has now been 6 months of trying to get our massages. At this point I’m expecting them to go out of business. TERRIBLE experience, which is sad I use to love massage envy, and now anywhere is better.
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November 2022 by Gina Bingham
I previously posted a negative review concerning a treatment I received from Massage Envy in Orem. They reached out to me quickly and did everything they could to make it right. The manager Elisha was particularly helpful and was friendly, patient and professional with me. Thank you!
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October 2022 by Valerie Jackson
I've never been treated so poorly by a manager in my life. Twice these guys messed up my appointments. Both times they just said "whoops, sorry" even though both me and my boyfriend took the whole afternoon off and got sitters so we could get massages. The manager, Alisha Bray, said to me "We only make it right to people we like." And then hung up on me.If we want to waste your time by booking something that won't actually be booked by them, go for it. It's too bad that the front office staff is so incompetent and downright rude- their therapists are great, but not work the headache, disappointment, and rudeness of going through the receptionists to book.
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October 2022 by Jacob Capito
I have a really deep knot that's pinching a nerve and causing shoulder pain. My friend got me a gift card to this place, so I thought I'd give it a try. I asked for a deep tissue massage and they booked me 1 month out. That's fine, as long as I can get a good massage. On my appointment day, the power went out so they had to reschedule me (no fault of their own). When they rescheduled me, they scheduled me for the next day. I made it clear I wanted a deep massage and I even confirmed with the receptionist before I booked my reschedule saying "This is for a deep massage right?"I show up excited to finally get the knot out. My therapist was nice and attentive, but I felt like he wasn't doing much for my back, so I told him to not be afraid to go deeper. He said "Ok, I'll try to go deep, but I don't do deep tissue massages." I said "Oh, because I specifically scheduled my session for a deep tissue therapist." He said "Oh, they must have messed up then." I felt like I paid to get a 1 hour back rub. Sure my back loosened up a little and the tiny knots got out, but my giant knot that anyone can feel is still there and still causing shoulder pain. It's not really the therapist's fault because my back is really bad, it's mainly the receptionist's fault for scheduling the wrong type of massage for me!I only decided to bump it up to 3 stars because the staff was friendly, the music was nice, my therapist was attentive, and I was at least able to relax mentally.
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August 2022 by Josh Bean
I would not recommend this this company, at the very least not the Orem location, to anyone. I've never been more disappointed by massages in my life. I got a membership, had three massages praying it would get better, but it never really did. One individual literally felt like they were massaging me with sandpaper, their fingers were so coarse. Also, when I've gone, there hasn't been any music playing as is pretty standard with massage therapy. Instead, what you get to listen to is the heavy breathing of the person giving you a massage and a loud, distracting fan. Not relaxing at all.Similar to another review on here, these guys are "booked" all the time, all month, even when you try a month in advance. I've cancelled my membership (as everyone should) and had 2.5 credits remaining and I had those scheduled and ready to go. The day before my second to last appointment, they send some messages to confirm my appointment as usual, but then I get a call saying I have two appointments for the same day...which wasn't true. My second appointment was scheduled for two weeks later. Turns out for my second appointment, the "therapist" is now unavailable and there are no times for me to reschedule so now I'll likely waste a credit that I already paid for. But don't worry, they assured me someone would cancel and I could take their spot (likely when I'm at work).Stay away from here, the massages aren't good or relaxing, you'd be better off having someone just walk on your back; scheduling is a nightmare; and the front desk receptionists / support seem to not have any idea about what's going on.
