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February 2024 by Linda Sanchez
The worker really did a good job helping switch services
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January 2024 by ELIZABETH RODRIGUEZ OREJARENA
Thanks Daylin for helping me with my phone, I recently got a line with metro, and I had a problem with my phone number I went to the store and she very kindly helped me solve it
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January 2024 by Heriberto Cartagena
Excellent store. Great variety of phones. Fair price and great service. They employee went above and beyond.
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January 2024 by soledad bolanos
Good service from Daylin, he helped me and received me very cordially
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January 2024 by Roxana Romero
I loved this metro location! I've been in different metro's, but the girl who assisted me really was looking to actually help me. The prices were great and so far a clean space! Definitely coming back!
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January 2024 by Amy Gonzalez Cambray
The guy never wants to help or gives you the run around on where to go. He just always tells you to call. He doesn't have the best interest in actually helping a customer in there needs.
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December 2023 by Lotty
There is a young girl that works there that is not doing business correctly. She lied to me and said I cannot put my SIM card into another Metro compatible phone.she said they would call this an upgrade and that I would need to get a new phone. She also signed me up for the most expensive unlimited plan and a $10 insurance plan in case I've ever had a defective battery something I would never do and I did not ask for I suggest you make this right and reach out to me or else I'm going to continue to put you on blast.
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October 2023 by Danny Fs
The girl that was doing our phone stuff she was so rude when we asked her again how much the phone was I’m not sure what’s her name but she was rude when we asked that question honestly I was gonna tell her something but I didn’t wanna be rude like she was being to us I hope you guys and the manager talks to all his employees about treating the customer with respect and kindness AND HONESTY DONT WASTE UR TIME HEREE!!!
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July 2023 by jokzany chong jimenez
The manager of this store is an absolute rat. He would be screaming at his employees and disrespect them in front of clients. Also, prices are better in other Metro stores. DO NOT WAIST YOUR TIME. THIS PLACE IS A SCAM.
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July 2023 by Google user
The manager of this store is an absolute rat. He would be screaming at his employees and disrespect them in front of clients. Also, prices are better in other Metro stores. DO NOT WAIST YOUR TIME. THIS PLACE IS A SCAM.
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June 2022 by André Gledhill
Very dishonest. I went into switch based on an online promotion for 2 free phones just pay sales tax. Agent said that the phone isn't free that it would be $69 + tax. I had printed out the information for the promotion in case there was any questions. Agent then told me the free phones were only available for trade ins. I asked him to check the website which he did hesitantly but admitted it didn't require a trade in. He called his manager and then he then told me in order to get the phones I would need to purchase two single plans at $50 a month each rather than a two person plan at $80.When I told him that is not honest, he said that is what my manager instructed me to do. If I do anything differently then my manager with take the $20 from my paycheck. He said if he ran the store he would charge me $80 like Metro by T-Mobile advertises on the internet, but I either pay the 2 individual $50 plans separately or I go to a different store. Very disappointing that this is the dishonest approach of this store's management and employees. I advise you go elsewhere and go to the store prepared with information. If they can, they will try to rip you off.
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March 2022 by Cindi G
I switched from two other Metro PCS stores, because they would "never" answer their phones. This store is completely different, very helpful–even with simple questions, and they have made having a phone through Metro both affordable and pleasant.
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February 2022 by Lawnie Beavers
The worst.lied to me when I signed up phone went bad. Stay a way from this metro go with some one else
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February 2022 by rigo solano
The service was good, polite and helpful. The reason for the 3 star rating is cause I was limited to buying a phone that I didn't want cause they didn't have any of the phones that I wanted
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September 2021 by J Cespedes
This is the best T-Mobile store in Orem. The sales clerk was very efficient adding a line for me. On top of that he went out of his way to do a hard reset on my other phone that was having lots of software issue. This store has great prices and excellent customer service.
