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November 2023 by Tom Walsh
OLD Navy is right. Every time I come here I am amazing at how much dust there is. I'll post the pictures of the dusty clothes. Great waiting area for trying on clothes. They even have chargers. Since things are really cheep others are not. Sales can Old Navy can suck you in.
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November 2023 by Lurel White
I’m super impressed by how organized this location is. Other locations I’ve been to are absolutely trashed and disorganized, but even the same section and change rooms were tidy on a Saturday evening. I do find it tricky that the price in stores and online are often different, so you have to cross-check things, which is a pain. That’s the case for all ON stores though.
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November 2023 by Jill Mortensen
Great store! Well organized, friendly staff, awesome store manager AND they take care of their customers (me)! I will definitely shop at the Orem Old Navy Store!
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November 2023 by Emmalynn Troyer
This review is broken up by the facts and my and my friends personal opinions.The facts:Me and some friends made an in-store pickup order on Sunday morning. When we arrived that afternoon we were told that they didn’t get the order. We were confused because we got an order number and confirmation and our bank account was changed. The manager, Shaunda, said that she could not find it and said that there was nothing she could do. We asked if she could just give us the items since we were charged and Shaunda said that she couldn’t even see the order. She went to the back to call someone and later came back up and said that her only solution was for us to call 1-800-OLDNAVY. We called and were told to speak to a store representative and since that didn’t work out we had to talk to a representative over the phone. The representative over the phone confirmed that the order was placed and that someone in the stone cancelled the order. After confirming that we would not be charged twice, we bought the items in store.My opinions:Shaunda, the manager, was rude from the very start of our interaction. She said that the order may have not gone through because “it technically wasn’t a business day” which is weird since the store is open and other online orders went through for other customers. After telling us to call the number, she avoided us and never made sure that we were helped.My friends testimonies:K (name redacted)“If she couldn’t offer us help she could have at least offered us kindness”“She’s a b**** and a******”K 2 (name redacted)“The incompetency of Shaunda was unprecedented with any other sales representative that I have encountered.”Two stars since the items were cute.
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September 2023 by Sheena KENT
I love coming to this old navy. They have sizes for all us woman. Willing to adjust prices with there online prices. They also take military discounts. Which is awesome. And their super cash is one of my favorites times to be here. They always have the best deals in store. Girls are so friendly and willing to help find what I needed. Kid friendly. Bathrooms are always clean. Highly recommend this location.
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July 2023 by Hannah Bilodeau
The cashier double scanned half of my items then never gave me my second bag.Their sign said "two for $6 each". But that apparently means if you buy MORE than two if this item, they are $6 each. Foolishness.WILL NOT RETURN.
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July 2023 by Gillian Jansson
I work at an Old Navy outside of Utah, I'm in town and in town visiting and was really disappointed in the customer service for fellow Old Navy associates. I can only imagine how service is for regular customers. There was zero fitting room service/help. The store was poorly kept and I didn't feel welcome in the store.
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May 2023 by Barbra Johansson
One of the workers was so incredibly rude to me. Her name was camille and she was straight attitude. All I asked was where the little girl socks are for my small child (who was with me by the way) and she practically rolls her eyes at me in disbelief that I would ask her a simple question? Definitely never coming back to this location and I hope you guys speak to this young lady about manners. I cannot imagine how she treats other customers
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May 2023 by Tessa Lohman
Everything was pretty organized and they had a dressing room big enough to accommodate my stroller!
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April 2023 by Albeny Singh
As a plus size person, Old Navy is always the best! Good selection, good prices!
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February 2023 by Jessica Plummer
Great store, friendly staff, and I can usually find what I need. I've been finding jeans in my size and a style I like on the clearance racks better than on the shelf!
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November 2022 by Trevor Matheson
Used to love old navy but lately they have started changing the styles they carry also another issue is I am over 6 feet and slender. Finding clothes that are my length and size is to say the least near impossible.
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November 2022 by Lilly
Holy moly, they have all the sizes! Even ones I didn't know existed, I found 34x38 pants for my boyfriend. Lots of cute clothes and lots of good sales
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November 2022 by Michael Malaetia
I love shopping at this OLD NAVY. Great Selections and great customer service, I recently made purchases and applied for an Old Navy Credit Card, the cashier was extremely helpful and informative.
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August 2022 by Di Swift
Love Old Navy, but especially LOVED this location and Sheena! She was patient, took the time to explain the app and deals to us and was a super rockstar!! Thank you Sheena for being a 10 Star kind of gal!
